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United Airlines Holdings, Inc.: Q4 FY2025 earnings call

What management said about Q4 FY2025, from the documents filed with the SEC on 20 January 2026: press release. Guidance figures: 1 new. The quarter’s numbers.

Key takeaways

  • Record fourth-quarter revenue: Fourth-quarter total operating revenue was $15.4 billion, up 4.8% on 6.5% capacity growth, the highest quarterly revenue in company history. Source
  • Fourth-quarter EPS up, adjusted down: Fourth-quarter diluted EPS was $3.19, up 8.1%. Adjusted diluted EPS was $3.10, down 4.9% from $3.26. Net income was $1 billion. Source
  • Full-year diluted EPS up 7.9%: Full-year diluted EPS was $10.20, up 7.9%. Adjusted diluted EPS was $10.62, up 0.1%. Full-year pre-tax earnings were $4.3 billion. Source
  • International passenger revenue up 9.5%: Fourth-quarter international passenger revenue was $5.6 billion, up 9.5%. Atlantic rose 14.2% to $2.7 billion, and Europe rose 8.7% to $2.3 billion. Source
  • Unit costs down, ex-fuel unit costs up: Fourth-quarter CASM fell 0.3% while CASM-ex rose 0.4%. TRASM fell 1.6% on 6.5% capacity growth. Source
  • Record flown and ticketing weeks: The week ending January 4 was the highest flown revenue week in company history. The week ending January 11 was the highest ticketing and business sales week. Source
  • Fourth-quarter free cash flow negative: Fourth-quarter free cash flow was negative $579 million, compared with positive $901 million a year earlier. Source

“Our results are built on winning more and more brand-loyal customers - it's clear they get the most value flying United," said CEO Scott Kirby.”

CEO Scott Kirby

Guidance

AreaPeriodFigureAgainst last quarter
Aircraft deliveries SourceCalendar year 2026over 100 narrowbody aircraft and approximately 20 Boeing 787 aircraftNew
Customer investment2026over $1 billion more

What changed from last quarter

  • New guidance: A 2026 free cash flow expectation of a level similar to 2025 appears in this release. Source
  • New guidance: Planned 2026 aircraft deliveries of over 100 narrowbody and about 20 Boeing 787 aircraft appear in this release. Source
  • New: A Lyft collaboration launched in the fourth quarter lets MileagePlus members earn miles on eligible rides. Source
  • New: A new MileagePlus Debit Rewards Card was announced in November, offering additional ways to earn miles. Source

Fourth-quarter and full-year results

  • Record fourth-quarter revenue: Fourth-quarter total operating revenue was $15.4 billion, up 4.8% on 6.5% capacity growth, the highest quarterly revenue in company history. Source
  • Fourth-quarter EPS up, adjusted down: Fourth-quarter diluted EPS was $3.19, up 8.1%. Adjusted diluted EPS was $3.10, down 4.9% from $3.26. Net income was $1 billion. Source
  • Full-year diluted EPS up 7.9%: Full-year diluted EPS was $10.20, up 7.9%. Adjusted diluted EPS was $10.62, up 0.1%. Full-year pre-tax earnings were $4.3 billion. Source
  • Fourth-quarter pre-tax margin 8.6%: Fourth-quarter pre-tax earnings were $1.3 billion, with a pre-tax margin of 8.6% and an adjusted pre-tax margin of 8.5%. Source

Revenue sources and customers

  • Premium, loyalty and Basic Economy grew: Premium revenue rose 9% in the fourth quarter and 11% for the year. Loyalty revenue rose 10% and 9%. Basic Economy revenue rose 7% and 5%. Source
  • Record 181 million passengers flown: United flew a record 181 million passengers in 2025 and ranked second for on-time departures. Source
  • Record fourth-quarter Net Promoter Score: Fourth-quarter Net Promoter Score was a company record, and November was the highest monthly NPS in company history, despite the government shutdown. Source
  • Full refund policy during shutdown: During the November government shutdown, United offered all customers a full refund, even if flights were not canceled, and promoted the policy in customer communications. Source

“This was the highest-revenue quarter in United's history and the highest quarterly RASM of the year”

CEO Scott Kirby

Regional passenger revenue

  • International passenger revenue up 9.5%: Fourth-quarter international passenger revenue was $5.6 billion, up 9.5%. Atlantic rose 14.2% to $2.7 billion, and Europe rose 8.7% to $2.3 billion. Source
  • Domestic revenue up, yield down: Domestic passenger revenue rose 2.0% to $8.3 billion on a 4.0% capacity increase, with PRASM down 1.9% and yield down 0.5%. Source
  • Middle East, India and Africa surged: Middle East, India and Africa passenger revenue rose 58.7% to $410 million on 56.0% capacity growth. Latin America revenue rose 0.5% to $1.3 billion. Source

Costs, margins and fuel

  • Unit costs down, ex-fuel unit costs up: Fourth-quarter CASM fell 0.3% while CASM-ex rose 0.4%. TRASM fell 1.6% on 6.5% capacity growth. Source
  • Fourth-quarter fuel expense rose: Fourth-quarter aircraft fuel expense rose 9.2% to $2.9 billion. The average price rose 3.6% to $2.49 per gallon and gallons consumed rose 5.4%. Source
  • Full-year fuel expense fell: Full-year aircraft fuel expense fell 3.1% to $11.4 billion, with the average price of $2.44 per gallon down 7.8%. Source
  • Landing fees and maintenance rose: Fourth-quarter landing fees and other rent rose 12.4%, and aircraft maintenance materials and outside repairs rose 13.6%. Source

“The government shutdown in November provided an opportunity to do the right thing by our customers and further build their trust.”

United Airlines Holdings, Inc., press release

Demand and early 2026 bookings

  • Record flown and ticketing weeks: The week ending January 4 was the highest flown revenue week in company history. The week ending January 11 was the highest ticketing and business sales week. Source
  • Load factor eased in quarter: Consolidated load factor was 81.9%, down 0.4 points. Full-year load factor was 82.2%, down 0.9 points. Source
  • Fourth-quarter passengers up 3%: Fourth-quarter passengers rose 3.0% to 45.7 million, and revenue passenger miles rose 5.9%. Source

Operations and network

  • Largest mainline schedule in history: Operated its largest mainline schedule in company history, carrying over 496,000 passengers daily and averaging 303 widebody departures per day in 2025. Source
  • Lowest seat cancel rate in history: The seat cancel rate was the lowest in company history and the lowest among large network U.S. carriers. Source
  • United Express zero-cancellation days: United Express recorded 134 days in 2025 with no cancellations. Source
  • Connection Saver savings up 42%: Connection Saver saved more than one million potential missed connections in 2025, a 42% increase over 2024. Source
  • Network additions in 2025: In 2025 United began service on 29 domestic and Canadian routes and added 13 new international destinations. Source

Products, loyalty and partnerships

  • Signature interior on 68% of narrowbodies: The company added 82 new aircraft and updated 119 to the Signature Interior in 2025, bringing 68% of the narrowbody fleet to that interior. Source
  • Record premium seat count: Premium seats across the fleet reached a record 27.4 million, 12% of seats flown in 2025. Source
  • Blue Sky booking with miles launched: The JetBlue Blue Sky collaboration let customers book across both airlines with miles from October 2025. Source
  • App used on travel day by 85%: By the fourth quarter, 85% of customers used the United app on their day of travel. Source
  • Ventures invests in aerospace start-ups: United Airlines Ventures announced investments in JetZero, AstroMechanica, Dfinitiv and Mindtrip. Source

Capital, cash and shareholder returns

  • Fourth-quarter free cash flow negative: Fourth-quarter free cash flow was negative $579 million, compared with positive $901 million a year earlier. Source
  • Liquidity and leverage at year end: Ending available liquidity was $15.2 billion, and net leverage was 2.2x at year end. Source
  • Capital spending rose to $5.9 billion: Full-year capital expenditures, net of flight equipment purchase deposit returns, were $5.9 billion, up from $5.6 billion. Source
  • Full-year buybacks of $640 million: Full-year share repurchases were $640 million, and fourth-quarter repurchases were $29 million. Source
  • Sale-leaseback gains offset charges: Full-year special items included $303 million of net gains on asset sales and other charges, mainly $427 million from aircraft sale-leasebacks. Source

People, labor and communities

  • Flight attendant ratification bonus: A $561 million special charge in 2025 covered a labor contract ratification bonus for flight attendants represented by the Association of Flight Attendants. Source
  • Headcount up 5.5%: Employee headcount at December 31 was 113.2 thousand, up 5.5% from 107.3 thousand. Source
  • Employee volunteering in 2025: More than 10,000 employees volunteered over 33,000 hours in 2025 through business resource groups. Source
  • Miles donated in fourth quarter: Together with MileagePlus members, United donated nearly 32 million miles to non-profit organizations in the fourth quarter, including typhoon and hurricane relief. Source

Coming up, as management said on 20 January 2026

  • Express Starlink completion this month: Starlink on nearly all dual-cabin United Express aircraft is expected to be complete later in January 2026. Source
  • Mainline Starlink installs to accelerate: Starlink installations have begun on mainline aircraft and are expected to speed up during 2026. Source
  • United Elevated 787-9 interior: The United Elevated interior for the Boeing 787-9, with Polaris Studio suites, is expected to be available in 2026. Source
  • Blue Sky booking with money: Booking across United and JetBlue with money is expected in early 2026. Source
  • New Europe routes planned for 2026: Service to Bari, Santiago de Compostela, Glasgow and Split is planned to begin in 2026. Source
  • Dulles and Houston airport upgrades: United plans significant airport upgrades at its Washington Dulles and Houston hubs. The release gives no dates. Source

Figures management reported

FigureReported
Passengers, fourth quarter 2025 (thousands) Source45,679, up 3.0%
ASMs, fourth quarter 2025 (millions) Source83,365, up 6.5%
Consolidated passenger load factor, fourth quarter 2025 Source81.9%, down 0.4 points
Average yield per RPM, fourth quarter 2025 (cents) Source20.41, down 0.9%
TRASM, fourth quarter 2025 (cents) Source18.47, down 1.6%
CASM, fourth quarter 2025 (cents) Source16.81, down 0.3%
Average aircraft fuel price per gallon, fourth quarter 2025 Source$2.49, up 3.6%
Fuel gallons consumed, fourth quarter 2025 (millions) Source1,175, up 5.4%
Aircraft in fleet at end of period Source1,490, up 6.0%

Risks management discussed

  • External: Management attributed about $250 million of fourth-quarter pre-tax earnings impact to the November government shutdown and its customer refund policy, through bookings and costs. Source

Earlier plans management reported on

  • Met: Management stated that fourth-quarter adjusted EPS was within the initial guidance range. Source
  • Met: Management had expected fourth-quarter revenue to be the highest for a single quarter in company history; the release reports that it was. Source
  • Not stated: The prior release expected a meaningful year-over-year unit revenue improvement in Q4 compared with Q3. The current release reports Q4 TRASM down 1.6%, after Q3 TRASM down 4.3%.
  • Not stated: Management had expected to be the only U.S. airline to grow adjusted EPS for FY25. The release does not compare this with other airlines. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.