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1 800 Flowers COM Inc.: Q1 FY2027 earnings call

What management said about Q1 FY2027, from the documents filed with the SEC on 5 November 2026: press release. Guidance figures: 1 kept. The quarter’s numbers.

Key takeaways

  • Revenue fell 11.1% year over year: Total consolidated revenues were $171.4 million, down from $192.7 million in the prior year period. Source
  • Adjusted EBITDA loss little changed: Adjusted EBITDA loss from continuing operations was $(31.9) million, compared with $(31.7) million in the prior year period. Source
  • E-Commerce revenue fell 12.3%: E-Commerce revenues were $128.4 million. Management cited continued declines at other websites and B2B operations, partly offset by primary-website trends. Source
  • Primary-website demand fell 8.0%: Net order demand on primary brands was $105.2 million, down 8.0%. Monthly declines were 9.4%, 10.0% and 5.6%, with September the smallest. Source
  • Other-website demand fell 36.0%: Net order demand on other websites was $15.5 million, down 36.0%. Monthly declines were 29.3%, 41.9% and 35.9%. Source
  • Gross margin fell 120 basis points: Gross profit margin was 34.1%, down from 35.3%. Management cited lower sales volume, higher fuel surcharges and promotional strategy testing, partly offset by cost efficiency savings. Source
  • Current debt maturities rose sharply: Current maturities of long-term debt were $185.7 million, up from $24.0 million. Long-term debt, net was $81.6 million, down from $112.2 million. Source

“During the fiscal first quarter, we began to see signs of progress across our primary websites, with improving net order demand trends and a moderation in the pace of year-over-year declines.”

Adolfo Villagomez, Chief Executive Officer

Guidance

AreaPeriodFigureAgainst last quarter
Adjusted EBITDA SourceFiscal 2027approximately $10 million to $15 millionKept

What changed from last quarter

  • Ended: PersonalizationMall.com and Things Remembered were sold. The release says the sale was completed during the fiscal second quarter, not the quarter reported here. Source
  • New: Reportable segments changed to E-Commerce, Wholesale and Other, and BloomNet, replacing Consumer Floral & Gifts, Gourmet Foods & Gift Baskets and BloomNet. Source
  • New: Net order demand is now broken out between primary websites and other websites. Orders through third-party marketplaces and B2B sales representatives are excluded. Source
  • New: Agreement to sell the Jacksonville, FL facility for about $10 million. Source

Results and growth drivers

  • Revenue fell 11.1% year over year: Total consolidated revenues were $171.4 million, down from $192.7 million in the prior year period. Source
  • Net loss from continuing operations rose slightly: Net loss from continuing operations was $(50.6) million, or $(0.79) per diluted share, against $(49.0) million, or $(0.77), a year earlier. Source
  • Adjusted EBITDA loss little changed: Adjusted EBITDA loss from continuing operations was $(31.9) million, compared with $(31.7) million in the prior year period. Source

Segment results

  • E-Commerce revenue fell 12.3%: E-Commerce revenues were $128.4 million. Management cited continued declines at other websites and B2B operations, partly offset by primary-website trends. Source
  • Wholesale and BloomNet revenue declined: Wholesale and Other revenues were $20.5 million, down 10.7%. BloomNet revenues were $22.3 million, down 3.6%. Source
  • E-Commerce contribution margin fell: E-Commerce segment contribution margin was $16.2 million, or 12.6% of revenue, down 31.8% from $23.7 million. The prior-year rate was 16.2%. Source
  • Segment gross margins mixed: Wholesale and Other gross margin was 32.0%, up from 25.1%. BloomNet was 49.4%, up from 47.7%. E-Commerce was 31.9%, down from 35.0%. Source

“These actions reflect our continued focus on optimizing our capital structure, reducing debt and providing capital to invest in initiatives that improve performance.”

James Langrock, Chief Financial Officer

Demand and the order book

  • Primary-website demand fell 8.0%: Net order demand on primary brands was $105.2 million, down 8.0%. Monthly declines were 9.4%, 10.0% and 5.6%, with September the smallest. Source
  • Other-website demand fell 36.0%: Net order demand on other websites was $15.5 million, down 36.0%. Monthly declines were 29.3%, 41.9% and 35.9%. Source
  • Total demand fell 12.9%: Total net order demand was $120.7 million, down 12.9% from $138.5 million. Management said primary-website trends partly offset the other-website declines. Source
  • October demand down 8.3%: October net order demand was $49.0 million, down 8.3%. Primary brands fell 3.4% and other websites fell 27.1%. Source

Costs, margins and pricing

  • Gross margin fell 120 basis points: Gross profit margin was 34.1%, down from 35.3%. Management cited lower sales volume, higher fuel surcharges and promotional strategy testing, partly offset by cost efficiency savings. Source
  • Operating expenses fell $10.3 million: Operating expenses were $105.0 million, down $10.3 million. Excluding non-recurring charges and deferred compensation plan effects, they fell $10.6 million to $102.3 million. Source
  • Marketing and sales spending fell: Marketing and sales expense was $50.9 million, down from $61.3 million. Technology and development rose to $15.2 million from $13.8 million. General and administrative was $28.5 million. Source
  • Corporate and unallocated costs fell: Corporate and unallocated expenses were $69.0 million, down from $76.0 million. These cover shared services, technology, legal and central marketing, among other items. Source

Cash, debt and capital

  • Operating cash use narrowed slightly: Net cash used in operating activities from continuing operations was $(126.1) million, against $(130.9) million a year earlier. Inventories used $75.2 million in the quarter. Source
  • Free cash outflow $129.8 million: Free cash flow was $(129.8) million, against $(136.5) million. Capital expenditures were $3.7 million, down from $5.6 million. Source
  • Cash balance and bank borrowings: Cash and cash equivalents were $9.4 million at September 27, 2026, against $11.4 million at June 28, 2026. Bank borrowings of $140.0 million were drawn and $6.0 million repaid. Source
  • Current debt maturities rose sharply: Current maturities of long-term debt were $185.7 million, up from $24.0 million. Long-term debt, net was $81.6 million, down from $112.2 million. Source
  • Inventories rose to $210.2 million: Inventories were $210.2 million at September 27, 2026, up from $135.0 million at June 28, 2026. Total stockholders' equity was $92.9 million, down from $143.7 million. Source

Strategy and transformation

  • Primary websites set as priority: Management set strengthening its primary websites as the top fiscal 2027 priority, naming 1-800-Flowers.com and Harry & David. Source
  • Transformation described as early-stage: Management described the transformation as at an early stage, while saying primary-website developments were encouraging and suggested initiatives are beginning to take hold. Source
  • Simplification and balance sheet focus: Management said it is simplifying the business and strengthening the financial position, citing the completed sale, the Jacksonville agreement and the segment change. Source

Non-GAAP and reporting notes

  • Adjusted net loss $(49.8) million: Adjusted net loss from continuing operations was $(49.8) million, or $(0.78) per diluted share, against $(49.0) million, or $(0.77), a year earlier. Source
  • Adjusted EBITDA add-backs itemized: Adjusted EBITDA adds back a $1.9 million NQDC plan charge, $1.4 million stock-based compensation, $0.8 million net loss from a fire and $0.1 million transaction costs. Source
  • Discontinued operations loss shown: Net loss from discontinued operations was $(3.7) million, or $(0.06) per share, against $(4.0) million a year earlier. Total net loss was $(54.3) million. Source

Coming up, as management said on 5 November 2026

  • Proceeds to fund primary-site initiatives: Management said a portion of divestiture proceeds is planned for revenue-generating initiatives on the primary websites. No timing is stated. Source
  • Jacksonville sale closing pending: Closing of the Jacksonville facility sale is subject to due diligence and customary closing conditions. The release gives no closing date. Source

Figures management reported

FigureReported
Gross margin Source34.1% (prior year 35.3%)
Inventory Source$210.2 million at September 27, 2026 ($135.0 million at June 28, 2026)

Risks management discussed

  • Demand: Management cited continued declines at other websites and B2B operations as a factor in the E-Commerce segment result. Source
  • External: Higher fuel surcharges were cited as a factor behind the lower gross profit margin. Source
  • Operational: Management said the transformation is at an early stage and its initiatives are only beginning to take hold. Source

Earlier plans management reported on

  • Not stated: Management referred to its prior announcement on evaluating capital-raising options and said the sale of two businesses was then completed. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.