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1 800 Flowers COM Inc.: Q4 FY2026 earnings call

What management said about Q4 FY2026, from the documents filed with the SEC on 10 September 2026: press release. Guidance figures: 1 new. The quarter’s numbers.

Key takeaways

  • Revenue down 12.9% in quarter: Consolidated revenue was $293.1 million, down 12.9% from the prior-year quarter, and $1.50 billion for fiscal 2026, down 10.8%. Source
  • Full-year net loss of $134.8 million: Fiscal 2026 net loss was $134.8 million, or $(2.11) per diluted share, against $200.0 million, or $(3.13) per diluted share, a year earlier. Source
  • Adjusted EBITDA loss in quarter: Adjusted EBITDA was a loss of $(31.0) million in the quarter, against a $(24.2) million loss, and $2.9 million for the year, against $29.2 million. Source
  • Gourmet Foods revenue down 15.4%: Gourmet Foods and Gift Baskets revenue was $85.8 million, with segment contribution margin at a $23.4 million loss, against a $19.0 million loss a year earlier. Source
  • Free cash flow negative for year: Free cash flow was $(13.0) million for fiscal 2026, against $(67.8) million, from $18.3 million of operating cash flow less $31.3 million of capital expenditures. Source
  • Impairment of $45.2 million: Goodwill and intangible impairment for the year was $45.2 million, against $143.8 million in fiscal 2025; the quarter recorded no impairment. Source

“Fiscal 2026 was a year of meaningful progress as we strengthened the foundation of our business and positioned the Company for its next phase of transformation”

Adolfo Villagomez, Chief Executive Officer of 1-800-Flowers.com

Guidance

AreaPeriodFigureAgainst last quarter
Adjusted EBITDA SourceFiscal 2027$10 million to $15 millionNew

What changed from last quarter

  • New guidance: The prior release gave no fiscal 2027 net revenue or adjusted EBITDA figures; this release gives them for the first time. Source
  • New: The company amended its credit agreement, extending existing covenant relief and allowing part of potential asset-sale proceeds to fund strategic initiatives. Source
  • New: The company is evaluating capital structure options, including debt or equity financings and asset divestitures, and has retained Guggenheim Securities as financial advisor. Source

Fourth quarter and full-year results

  • Revenue down 12.9% in quarter: Consolidated revenue was $293.1 million, down 12.9% from the prior-year quarter, and $1.50 billion for fiscal 2026, down 10.8%. Source
  • Quarterly net loss of $52.3 million: The net loss was $52.3 million, or $(0.82) per diluted share, the same per-share loss as the $51.9 million net loss a year earlier. Source
  • Full-year net loss of $134.8 million: Fiscal 2026 net loss was $134.8 million, or $(2.11) per diluted share, against $200.0 million, or $(3.13) per diluted share, a year earlier. Source
  • Adjusted EBITDA loss in quarter: Adjusted EBITDA was a loss of $(31.0) million in the quarter, against a $(24.2) million loss, and $2.9 million for the year, against $29.2 million. Source

Segment performance

  • Gourmet Foods revenue down 15.4%: Gourmet Foods and Gift Baskets revenue was $85.8 million, with segment contribution margin at a $23.4 million loss, against a $19.0 million loss a year earlier. Source
  • Consumer Floral revenue down 13.4%: Consumer Floral & Gifts revenue was $182.8 million, and its gross margin rose 220 basis points to 40.7% on lower commodity and shipping costs. Source
  • BloomNet revenue edged up: BloomNet revenue was $24.7 million, with gross margin up 190 basis points to 48.8% and segment contribution margin of $7.4 million. Source
  • Full-year Consumer Floral revenue down: Full-year Consumer Floral & Gifts revenue was $638.9 million and BloomNet $96.8 million; full-year Gourmet Foods revenue was $768.5 million, down 5.2%. Source

“As we enter fiscal 2027, accelerating the recovery of our revenue trends is our highest priority.”

Adolfo Villagomez, Chief Executive Officer of 1-800-Flowers.com

Margins and operating costs

  • Gross margin fell 80 basis points: Quarterly gross margin was 34.7%, down from 35.5%, which the company attributed to deleveraging on lower sales, higher commodity costs and inventory reserves. Source
  • Tariff refunds offset part: Cost reduction and operational efficiency initiatives partly offset the margin decline, and an approximately $7 million benefit from tariff refunds was included in the quarter. Source
  • Quarterly operating expenses fell: Operating expenses were $158.2 million, down $16.7 million; excluding non-recurring charges and deferred compensation effects, they fell to $150.8 million. Source
  • Full-year operating expenses down $158.6 million: Fiscal 2026 operating expenses were $698.5 million; excluding non-recurring charges and deferred compensation effects, they fell $62.0 million to $633.3 million. Source
  • Full-year gross margin down 70 basis points: Full-year gross margin was 38.0%; excluding non-recurring charges in the prior-year period, it fell 110 basis points. Source

Demand, customers and marketing

  • Marketing and sales spend lower: Marketing and sales expense was $91.4 million in the quarter, against $104.6 million, and $402.8 million for the year, against $480.4 million. Source
  • Marketing shift to improve effectiveness: The company said the revenue decline mainly reflected a strategic shift aimed at marketing effectiveness and profitability. Source
  • Other revenue held steady: Other revenue was $34.5 million in the quarter, against $34.4 million a year earlier, and $230.4 million for the year, up from $221.2 million. Source

“While this work is underway, we remain focused on executing our fiscal 2027 priorities and improving the fundamental drivers of our business.”

Adolfo Villagomez, Chief Executive Officer of 1-800-Flowers.com

Cash flow and balance sheet

  • Free cash flow negative for year: Free cash flow was $(13.0) million for fiscal 2026, against $(67.8) million, from $18.3 million of operating cash flow less $31.3 million of capital expenditures. Source
  • Cash balance fell: Cash and cash equivalents ended the year at $11.4 million, down from $46.5 million, a net decrease of $35.1 million. Source
  • Inventory reduction released cash: Inventories fell to $152.8 million from $177.1 million, and the change released $24.3 million of cash in operating activities. Source
  • Total liabilities down: Total liabilities were $493.3 million, against $504.3 million, while total assets were $637.0 million, down from $772.6 million. Source

Impairment and non-cash charges

  • Impairment of $45.2 million: Goodwill and intangible impairment for the year was $45.2 million, against $143.8 million in fiscal 2025; the quarter recorded no impairment. Source
  • Goodwill and trademarks lower: Goodwill was $3.1 million at June 28, 2026, against $37.6 million, and indefinite-lived trademarks were $76.1 million, against $86.7 million. Source
  • Other intangibles declined: Other intangibles, net were $1.3 million, against $2.7 million a year earlier. Source

Capital structure and shareholder returns

  • Long-term debt declined: Long-term debt, net was $112.2 million, down from $134.8 million, and $24.0 million of debt was classed as current. Source
  • Net bank repayment of $21.0 million: The company drew $175.0 million and repaid $196.0 million of bank borrowings in the year, a net repayment of $21.0 million. Source
  • Treasury stock purchases smaller: Acquisition of treasury stock was $1.2 million for the year, against $10.2 million, and no proceeds from employee option exercises were recorded this year. Source

Strategy, investment and people

  • Marketing and digital investment planned: Planned fiscal 2027 investments cover marketing modernization, a marketing technology platform, and digital customer experience and personalization. Source
  • Leadership team strengthened: Management said fiscal 2026 brought a strengthened leadership team and early work to modernize digital and marketing capabilities. Source
  • Operations simplified, customer focus: Management said the company simplified how it operates and became more customer-first and data-driven during fiscal 2026. Source

Coming up, as management said on 10 September 2026

  • Capital review in early stages: The company said the capital evaluation is at an early stage and it will not comment further while the process runs. Source
  • Fiscal 2027 investment payback over years: Management expects benefits from fiscal 2027 investments to build over several years and sees fiscal 2027 as the next transformation phase. Source

Figures management reported

FigureReported
Gross margin Source34.7% for the quarter; 38.0% for the fiscal year
Inventory Source$152.8 million at June 28, 2026
E-commerce revenue Source$258.7 million of $293.1 million total in the quarter

Risks management discussed

  • Financial: Management said the capital review may not produce any transaction, and the terms of any transaction are not known. Source
  • External: Gourmet Foods margin decline was attributed to lower sales together with higher tariff, commodity and shipping costs. Source

Earlier plans management reported on

  • Ahead: Management said it was achieving its two-year cost savings target ahead of plan.
  • Not stated: Management expects to keep reinvesting a significant share of cost savings into growth investments during fiscal 2027. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.