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1 800 Flowers COM Inc.: Q3 FY2026 earnings call

What management said about Q3 FY2026, from the documents filed with the SEC on 7 May 2026: press release. Guidance figures: 1 new. The quarter’s numbers.

Key takeaways

  • Revenue fell 11.6% on marketing shift: Consolidated revenues were $293.0 million, down 11.6%, which management attributed primarily to a strategic shift to improve marketing effectiveness and profitability. Source
  • Net loss narrowed but includes impairment: Net loss was $(100.1) million, or $(1.56) per diluted share, against $(178.2) million, or $(2.80) per share, a year earlier. Adjusted net loss was $(49.6) million, or $(0.77) per diluted share. Source
  • Consumer Floral & Gifts revenue fell 18.7%: Segment revenues declined 18.7% to $159.4 million. Management cited prior-year inefficient marketing spend, search engine results page changes and pressure on direct traffic. Source
  • Operating expenses down $106.6 million: Operating expenses fell $106.6 million to $191.9 million, including the impairment. Excluding non-recurring items and deferred compensation effects, they fell $16.4 million to $144.3 million. Source
  • Impairment charges booked this quarter: Goodwill impairment was $34.6 million and intangible impairment was $10.6 million, related to the Consumer Floral & Gifts segment and the Personalization Mall trademark. Source
  • Gross margin up 150 basis points: Consolidated gross profit margin rose to 33.2% from 31.7% in the prior year period. Source
  • Nine-month free cash flow was positive: Nine-month free cash flow was $20.0 million, compared with $(31.7) million a year earlier, after $42.9 million of operating cash flow and $22.8 million of capital expenditures. Source
  • Reinvesting part of cost savings: Management said it is reinvesting a portion of realized savings into the business as it shifts to a more balanced approach, and is beginning to test targeted marketing investments. Source

“During the third quarter, we continued to make meaningful progress on our strategic initiatives as we strengthen the business and position it for long-term, profitable growth,”

Adolfo Villagomez, Chief Executive Officer

Guidance

AreaPeriodFigureAgainst last quarter
Adjusted EBITDA SourceFiscal 2026 (full year)approximately breakeven, within a range of plus or minus $2 millionNew

What changed from last quarter

  • New guidance: Guidance moved from a second-half framing in the prior release to full-year fiscal 2026 figures for revenue. Source
  • New guidance: Full-year Adjusted EBITDA guidance replaces the prior second-half expectation of a slight decline versus the prior year. Source

Results and growth drivers

  • Revenue fell 11.6% on marketing shift: Consolidated revenues were $293.0 million, down 11.6%, which management attributed primarily to a strategic shift to improve marketing effectiveness and profitability. Source
  • Net loss narrowed but includes impairment: Net loss was $(100.1) million, or $(1.56) per diluted share, against $(178.2) million, or $(2.80) per share, a year earlier. Adjusted net loss was $(49.6) million, or $(0.77) per diluted share. Source
  • Adjusted EBITDA loss compared with last year: Adjusted EBITDA was $(31.2) million, compared with $(34.9) million in the prior year period. Source

Segment results

  • Consumer Floral & Gifts revenue fell 18.7%: Segment revenues declined 18.7% to $159.4 million. Management cited prior-year inefficient marketing spend, search engine results page changes and pressure on direct traffic. Source
  • Floral segment margin and contribution rose: Segment gross margin rose to 38.0% on pricing discipline and targeted promotions, partly offset by tariffs. Segment contribution margin was $10.4 million, against $6.5 million, excluding severance and impairment costs. Source
  • Gourmet Foods flat on Easter timing: Gourmet Foods & Gift Baskets revenue was $106.9 million, essentially flat. Segment contribution margin loss was $(15.8) million, against $(22.3) million in the prior year period. Source
  • BloomNet revenue and margin declined: BloomNet revenue decreased 5.9% to $26.9 million. Gross margin fell 50 basis points to 46.4%, and segment contribution margin was $7.5 million, against $8.5 million. Source

“Importantly, we are beginning to see tangible evidence that these actions are improving performance across the business.”

Adolfo Villagomez, Chief Executive Officer

Products and customers

  • Valentine's Day customer metrics improved: Management said Valentine’s Day performance improved across key customer experience metrics, reflecting stronger execution and a clear focus on the customer. Source
  • Full-year view reflects marketing discipline: Management said the full-year expectations reflect a more disciplined marketing strategy, search engine results page changes affecting organic traffic, and a shift to a more efficient demand-generation model. Source

Costs and operating expenses

  • Operating expenses down $106.6 million: Operating expenses fell $106.6 million to $191.9 million, including the impairment. Excluding non-recurring items and deferred compensation effects, they fell $16.4 million to $144.3 million. Source
  • Impairment charges booked this quarter: Goodwill impairment was $34.6 million and intangible impairment was $10.6 million, related to the Consumer Floral & Gifts segment and the Personalization Mall trademark. Source
  • Restructuring and severance costs recorded: Restructuring and severance costs were $5.5 million in the quarter, excluded from adjusted net loss and Adjusted EBITDA. Source

“While our work is not complete, we are encouraged by the progress we are making.”

Adolfo Villagomez, Chief Executive Officer

Margins and pricing

  • Gross margin up 150 basis points: Consolidated gross profit margin rose to 33.2% from 31.7% in the prior year period. Source
  • Gourmet margin held despite tariffs: Excluding prior-year system costs, Gourmet Foods gross margin rose 10 basis points to 22.6%, as cost reduction initiatives offset higher tariffs and commodity costs. Source
  • Prior-year system issues excluded: Excluding system implementation issues in the year-ago period, consolidated gross profit margin improved 10 basis points year over year. Source

Capital, cash and returns

  • Nine-month free cash flow was positive: Nine-month free cash flow was $20.0 million, compared with $(31.7) million a year earlier, after $42.9 million of operating cash flow and $22.8 million of capital expenditures. Source
  • Cash balance lower than December: Cash and cash equivalents were $50.7 million at March 29, 2026, against $46.5 million at June 29, 2025 and $193.3 million at December 28, 2025 in the prior release. Source
  • Treasury stock purchases were small: Acquisition of treasury stock totaled $0.8 million in the nine months, against $9.9 million a year earlier. Source
  • Long-term debt stood at $117.8 million: Long-term debt, net was $117.8 million at March 29, 2026, against $134.8 million at June 29, 2025. Current maturities were $24.0 million. Source

Strategy and investment

  • Fiscal 2026 framed as foundational: Management described fiscal 2026 as a foundational year focused on stabilizing the business, improving execution and building a platform for long-term growth. Source
  • Reinvesting part of cost savings: Management said it is reinvesting a portion of realized savings into the business as it shifts to a more balanced approach, and is beginning to test targeted marketing investments. Source
  • Named priorities for the year: Priorities include a customer-first approach, expanding third-party distribution, improving marketing efficiency and driving structural cost savings. Source

Figures management reported

FigureReported
E-commerce net revenues (three months) Source$249.8 million, against $291.8 million a year earlier
Inventories Source$146.2 million at March 29, 2026
Gross margin (three months) Source33.2%, against 31.7% a year earlier

Risks management discussed

  • Demand: Management cited changes in search engine results pages and pressure on direct traffic as weighing on Consumer Floral & Gifts. Source
  • External: Higher tariffs partly offset Consumer Floral & Gifts margin gains, according to management. Source
  • Operational: Management said its work is not complete, so execution on the strategic initiatives is still in progress. Source

Earlier plans management reported on

  • Ahead: Management said the two-year cost savings target was achieved ahead of plan. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.