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Docusign, Inc.: Q2 FY2027 earnings call

What management said about Q2 FY2027, from the documents filed with the SEC on 3 September 2026: press release. Guidance figures: 4 raised, 4 new, 2 kept. The quarter’s numbers.

Key takeaways

  • Revenue rose 9% with FX help: Revenue was $875.7 million, up 9% year over year, including about 1.3 points from foreign exchange. The prior release gave a range of $865 to $869 million for this quarter. Source
  • Non-GAAP operating income rose: Non-GAAP income from operations was $276.8 million against $238.7 million. Non-GAAP operating margin was 31.6% against 29.8% in the year-earlier quarter. Source
  • IAM share of ARR climbed: IAM represented 15.1% of total ARR at July 31, 2026, up from 12.6% at April 30, 2026. Source
  • Iris-powered agentic tools launched: Launched agentic tools powered by Iris: an AI assistant for agreement terms and redlines, pre-built intake and vendor renewal agents, and an Agent Studio for custom agents. Source
  • Free cash flow reached $295.8 million: Free cash flow was $295.8 million, a 34% margin, against $217.6 million at 27%. Operating cash flow was $334.5 million against $246.1 million. Source
  • Repurchases reached $306.5 million: Repurchases of common stock were $306.5 million against $201.5 million a year earlier. Six-month repurchases were $624.0 million against $384.9 million. Source

“Docusign is raising its outlook as AI accelerates momentum across the business,”

Allan Thygesen, CEO of Docusign

Guidance

AreaPeriodFigureAgainst last quarter
Revenue SourceFiscal year ending January 31, 2027$3,499 to $3,507 millionRaised from $3,490 to $3,502 million
ARR growth rate SourceFiscal year ending January 31, 20278.50% to 9.00% (midpoint 8.75%)Raised from 8.25% to 8.75% (midpoint 8.50%)
Non-GAAP gross margin SourceFiscal year ending January 31, 202781.5% to 82.0%Kept
Non-GAAP operating margin SourceFiscal year ending January 31, 202731.0% to 31.5%Raised from 30.5% to 31.0%
Non-GAAP diluted weighted-average shares SourceFiscal year ending January 31, 2027190 to 195 millionKept
IAM share of total ARR SourceExiting Q4 of fiscal 2027approximately 18% to 19%Raised
Revenue SourceThree months ending October 31, 2026$886 to $890 millionNew
Non-GAAP gross margin SourceThree months ending October 31, 202681.5% to 81.9%New
Non-GAAP operating margin SourceThree months ending October 31, 202631.3% to 31.7%New
Non-GAAP diluted weighted-average shares SourceThree months ending October 31, 2026191 to 196 millionNew

What changed from last quarter

  • Guidance raised: Fiscal 2027 revenue range raised from $3,490 to $3,502 million to $3,499 to $3,507 million. Source
  • Guidance raised: Fiscal 2027 ARR growth range raised from 8.25% to 8.75% to 8.50% to 9.00%. Source
  • Guidance raised: Fiscal 2027 non-GAAP operating margin range raised from 30.5% to 31.0% to 31.0% to 31.5%. Source
  • Guidance raised: Headline states guidance was increased for IAM's percentage of total ARR. The prior release contained no IAM figure. Source
  • Guidance kept: Fiscal 2027 non-GAAP gross margin range and diluted share range were kept at the prior levels. Source
  • New guidance: First guidance for the quarter ending October 31, 2026, covering revenue, gross margin, operating margin and diluted shares. Source
  • New: Integration with Perplexity added to help teams automate contracting workflows. Source
  • New: Agreement Manager integrated into Docusign CLM. Source
  • New: Agents can be added directly into Workflow Builder for AI-based decisions and routing. Source

Results and growth drivers

  • Revenue rose 9% with FX help: Revenue was $875.7 million, up 9% year over year, including about 1.3 points from foreign exchange. The prior release gave a range of $865 to $869 million for this quarter. Source
  • Non-GAAP operating income rose: Non-GAAP income from operations was $276.8 million against $238.7 million. Non-GAAP operating margin was 31.6% against 29.8% in the year-earlier quarter. Source
  • GAAP operating income increased: GAAP income from operations was $117.6 million against $65.2 million. GAAP operating margin was 13.4% against 8.1%. Source
  • Diluted EPS higher on both bases: GAAP diluted EPS was $0.40 against $0.30. Non-GAAP diluted EPS was $1.16 against $0.92, on fewer diluted shares. Source
  • Six-month revenue reached $1.7 billion: Revenue for the six months ended July 31, 2026 was $1,706.0 million against $1,564.3 million a year earlier. Source

IAM and agentic product launches

  • IAM share of ARR climbed: IAM represented 15.1% of total ARR at July 31, 2026, up from 12.6% at April 30, 2026. Source
  • Iris-powered agentic tools launched: Launched agentic tools powered by Iris: an AI assistant for agreement terms and redlines, pre-built intake and vendor renewal agents, and an Agent Studio for custom agents. Source
  • Agents added to Workflow Builder: Agents can now be added directly into Workflow Builder, bringing AI-based decisions and routing into traditional workflows. Source
  • Agreement Manager added to CLM: Agreement Manager was integrated into Docusign CLM, adding an AI repository that turns static files into searchable business insights. Source

“Our AI agents are now securely executing contract workflows end-to-end, and the IAM platform also ingested a record volume of agreements.”

Allan Thygesen, CEO of Docusign

Partners and ecosystem expansion

  • MCP server links AI tools: The Docusign MCP server brings agreement intelligence and actions into AI tools customers already use, with enterprise security, permissions and governance. Source
  • Slack and Perplexity integrations expanded: MCP integrations were expanded in the Slack Marketplace, bringing agentic contract workflows into Slack. A Perplexity integration was added for contracting workflows. Source
  • Gemini Enterprise for Legal connector: The Docusign connector for Gemini Enterprise is now part of Google Cloud's Gemini Enterprise for Legal. Existing connectors include Anthropic, Gemini, OpenAI and Microsoft Copilot. Source

Margins and cost lines

  • Non-GAAP gross margin eased slightly: Non-GAAP gross margin was 81.7% against 82.0%. GAAP gross margin was 79.7% against 79.3% in the year-earlier quarter. Source
  • Sales and marketing ratio fell: Non-GAAP sales and marketing was $261.7 million, or 29.9% of revenue, against $250.1 million, or 31.2%. Source
  • G&A ratio rose: Non-GAAP general and administrative expense was $71.1 million, or 8.1% of revenue, against $63.0 million, or 7.9%. Source
  • Tax provision rose on higher pretax income: The GAAP provision for income taxes was $47.3 million against $13.5 million. Income before taxes was $125.0 million against $76.5 million. Source

Cash flow and liquidity

  • Free cash flow reached $295.8 million: Free cash flow was $295.8 million, a 34% margin, against $217.6 million at 27%. Operating cash flow was $334.5 million against $246.1 million. Source
  • Capital spending increased: Purchases of property and equipment were $38.8 million against $28.4 million. Six-month purchases were $71.0 million against $52.0 million. Source
  • Cash and investments near $1 billion: Cash, cash equivalents and investments were $973.1 million at quarter end. Cash and cash equivalents alone were $528.2 million, against $602.4 million at January 31, 2026. Source

Share repurchases and share count

  • Repurchases reached $306.5 million: Repurchases of common stock were $306.5 million against $201.5 million a year earlier. Six-month repurchases were $624.0 million against $384.9 million. Source
  • Diluted share count fell: Basic weighted-average shares were 191.3 million against 202.6 million. Diluted weighted-average shares were 193.1 million against 211.0 million. Source
  • Tax withholding payments declined: Payments of tax withholding on net RSU settlement and ESPP purchase were $38.6 million against $69.2 million a year earlier. Source

Receivables and contract balances

  • Receivables fell from year-end: Accounts receivable, net was $370.5 million at July 31, 2026, against $516.4 million at January 31, 2026 and $300.7 million at April 30, 2026. Source
  • Current contract liabilities declined: Current contract liabilities were $1,575.6 million, against $1,631.2 million at January 31, 2026 and $1,564.9 million at April 30, 2026. Source

Coming up, as management said on 3 September 2026

  • Form 10-Q filing: The company expects to file its quarterly report on Form 10-Q for the quarter ended July 31, 2026 on September 4, 2026. Source
  • IAM share at fiscal year-end: Management expects IAM to represent about 18% to 19% of total ARR exiting the fourth quarter of fiscal 2027. Source
  • Annual total ARR reporting: Total ARR is reported annually at fiscal year end rather than each quarter. Source

Figures management reported

FigureReported
Customers SourceOver 1.9 million customers
IAM share of total ARR Source15.1% at July 31, 2026 (12.6% at April 30, 2026)
ARR growth rate, fiscal 2027 guidance Source8.50% to 9.00%

Risks management discussed

  • External: Excluding FX, revenue guidance would be about 1.0 point lower for the October quarter and 1.2 points lower for the fiscal year. This quarter's revenue included a 1.3% FX benefit. Source
  • Demand: Quarterly net new ARR is a small part of the total book of business and is subject to timing volatility, which can be highly volatile year over year. Source

Earlier plans management reported on

  • Met: Management said IAM would be the agreement system of action and reported that this quarter delivered on it. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.