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Docusign, Inc.: Q4 FY2026 earnings call

What management said about Q4 FY2026, from the documents filed with the SEC on 17 March 2026: press release. Guidance figures: 9 new. The quarter’s numbers.

Key takeaways

  • Full-year revenue grew 8%: Fiscal 2026 total revenue was $3.2 billion, up 8%, and subscription revenue was $3.2 billion, up 9%. Source
  • Fourth-quarter revenue grew 8%: Fourth-quarter revenue was $836.9 million, up 8%, with subscription revenue of $819.0 million, also up 8%. Foreign exchange added about 0.8 points. Source
  • AI-Assisted Review checks against playbooks: AI-Assisted Review uses pre-approved company playbooks to provide redline suggestions and clause generation, so teams negotiate in line with company standards. Source
  • Non-GAAP operating margin rose: Non-GAAP operating margin was 29.5% in the fourth quarter, against 28.8%, and 30.1% for fiscal 2026, against 29.8%. Source
  • Fourth-quarter billings up 10%: Fourth-quarter billings were $1.0 billion, up 10%, with foreign exchange adding about 2.3 points, the company reported. Source
  • Free cash flow up in quarter: Free cash flow was $350.2 million in the fourth quarter, against $279.6 million, and $1,058.6 million for fiscal 2026, against $920.3 million. Source
  • Fiscal 2027 revenue and ARR guided: Fiscal 2027 revenue is guided at $3,484 million to $3,496 million, about 8% growth, and ARR growth at 8.25% to 8.75%. Source

“Docusign’s AI-native IAM platform has established clear market leadership as the agreement system of action for companies of all sizes,”

Allan Thygesen, CEO of Docusign

Guidance

AreaPeriodFigureAgainst last quarter
Total revenue Sourcethree months ending April 30, 2026$822 to $826 millionNew
Non-GAAP gross margin Sourcethree months ending April 30, 202680.8% to 81.2%New
Non-GAAP operating margin Sourcethree months ending April 30, 202629.0% to 29.5%New
Non-GAAP diluted weighted-average shares Sourcethree months ending April 30, 2026196 to 201 millionNew
Total revenue Sourceyear ending January 31, 2027$3,484 to $3,496 millionNew
Annual recurring revenue year-over-year growth rate Sourceyear ending January 31, 20278.25% to 8.75%New
Non-GAAP gross margin Sourceyear ending January 31, 202781.5% to 82.0%New
Non-GAAP operating margin Sourceyear ending January 31, 202730.0% to 30.5%New
Non-GAAP diluted weighted-average shares Sourceyear ending January 31, 2027190 to 195 millionNew

What changed from last quarter

  • Ended: Billings reporting and guidance end starting with the first fiscal quarter of 2027. Source
  • New guidance: Fiscal 2027 guidance adds an ARR growth rate, which the prior release did not include. Source
  • New: James Beer assumed the Board Chair role on February 1, 2026, succeeding Maggie Wilderotter. Source
  • New: Brian Roberts, a general partner at Andreessen Horowitz, joined the Board. Source
  • New: The Board authorized an increase of up to $2.0 billion to the existing stock repurchase program. Source
  • New: An AI-powered eSignature experience was launched in January. Source

Results and growth drivers

  • Full-year revenue grew 8%: Fiscal 2026 total revenue was $3.2 billion, up 8%, and subscription revenue was $3.2 billion, up 9%. Source
  • Fourth-quarter revenue grew 8%: Fourth-quarter revenue was $836.9 million, up 8%, with subscription revenue of $819.0 million, also up 8%. Foreign exchange added about 0.8 points. Source
  • Professional services revenue declined: Professional services and other revenue was $17.9 million in the quarter, down 3%, and $68.9 million for fiscal 2026, down 9%. Source

Products and customers

  • AI-Assisted Review checks against playbooks: AI-Assisted Review uses pre-approved company playbooks to provide redline suggestions and clause generation, so teams negotiate in line with company standards. Source
  • Agreement Desk now generally available: Agreement Desk is now generally available as a central hub for teams to manage agreements from intake to signature, across legal, sales and procurement. Source
  • Signer data checks added to eSignature: The AI-powered eSignature relaunch adds third-party data verification, plus AI-assisted summaries, automated agreement preparation and related tools. Source

“Brian brings extensive finance and strategy expertise to our Board, and a unique combination of operating and investor perspectives,”

Allan Thygesen, CEO of Docusign

Costs, margins and profit

  • Non-GAAP operating margin rose: Non-GAAP operating margin was 29.5% in the fourth quarter, against 28.8%, and 30.1% for fiscal 2026, against 29.8%. Source
  • Non-GAAP gross margin edged lower: Non-GAAP gross margin was 81.8% in the fourth quarter, against 82.3%, and 82.0% for fiscal 2026, against 82.2%. GAAP gross margin rose to 79.7% from 79.4%. Source
  • Sales and marketing ratio fell: Non-GAAP sales and marketing was 30.6% of revenue in the fourth quarter, against 31.9%. Non-GAAP R&D was 12.8%, against 13.0%, and G&A was 8.9%, against 8.6%. Source
  • Diluted EPS higher than last year: GAAP diluted EPS was $0.44 for the quarter against $0.39, and non-GAAP diluted EPS was $1.01 against $0.86. Source

Billings and contract liabilities

  • Fourth-quarter billings up 10%: Fourth-quarter billings were $1.0 billion, up 10%, with foreign exchange adding about 2.3 points, the company reported. Source
  • Contract liabilities rose year over year: Contract liabilities and refund liability were $1,663.1 million at the end of the year, against $1,479.3 million a year earlier. Source
  • ARR named a leading indicator: The company says ARR measures business performance and serves as a leading indicator of future revenue growth. Source

Cash flow and capital returns

  • Free cash flow up in quarter: Free cash flow was $350.2 million in the fourth quarter, against $279.6 million, and $1,058.6 million for fiscal 2026, against $920.3 million. Source
  • Operating cash flow higher: Operating cash flow was $377.2 million in the quarter against $307.9 million, and $1,165.0 million for fiscal 2026 against $1,017.3 million. Source
  • Repurchases rose in the quarter: Repurchases of common stock were $269.1 million in the quarter, against $161.7 million, and $869.1 million for fiscal 2026, against $683.5 million. Source
  • Remaining repurchase authority $2.6 billion: Remaining repurchase authorization was $2.6 billion as of March 17, 2026. Source
  • Cash and investments $1.1 billion: Cash, cash equivalents, restricted cash and investments totaled $1.1 billion at the end of the quarter. Source

Fiscal 2027 guidance

  • Fiscal 2027 revenue and ARR guided: Fiscal 2027 revenue is guided at $3,484 million to $3,496 million, about 8% growth, and ARR growth at 8.25% to 8.75%. Source
  • Fiscal 2027 margins and shares guided: Non-GAAP gross margin of 81.5% to 82.0%, operating margin of 30.0% to 30.5%, and diluted shares of 190 million to 195 million are guided for fiscal 2027. Source
  • Subscription and billings lines dropped: The prior release guided subscription revenue and billings. The April quarter and fiscal 2027 tables list total revenue, margins, share count and ARR growth instead.

Board and leadership changes

  • Brian Roberts's prior roles: Brian Roberts, a general partner at Andreessen Horowitz, previously served as CFO of Splunk and Lyft and advises companies building AI-native applications. Source
  • Maggie Wilderotter stays on board: Maggie Wilderotter, succeeded as Board Chair by James Beer, continues as an independent director. Source
  • CEO ties board addition to AI: The CEO said Roberts's experience in funding and leading businesses will be valuable as Docusign pursues its IAM strategy with AI. Source

Coming up, as management said on 17 March 2026

  • April quarter guidance given: Management gave guidance for the three months ending April 30, 2026, with fiscal 2027 guidance also issued. Source
  • Repurchase program has no end date: The repurchase program has no minimum purchase commitment and no mandated end date. Source

Figures management reported

FigureReported
Annual recurring revenue Source$3,272 million at January 31, 2026, up 8.0%
IAM share of total ARR Source10.8% at January 31, 2026, up from 2.3%
ARR from customers using IAM Sourceover $350 million
Customers Sourceover 1.8 million
Billings, fiscal year Source$3.4 billion, up 10%

Risks management discussed

  • External: Foreign exchange lifts reported growth; excluding it, guided growth would be about 1.6 points lower for the April quarter and 1.4 points lower for fiscal 2027. Source
  • Financial: Stock-based compensation and employer payroll tax charges are affected by many factors that are difficult to predict. Source

Earlier plans management reported on

  • Met: The company says it delivered its AI-native roadmap across the agreement lifecycle in the fourth quarter. Source
  • Met: The Board Chair change that was previously announced took effect on February 1, 2026. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.