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Coupang, Inc.: Q4 FY2025 earnings call

What management said about Q4 FY2025, from the documents filed with the SEC on 26 February 2026: press release. The quarter’s numbers.

Key takeaways

  • Q4 revenue grew 11% reported: Total net revenues were $8.8 billion in the fourth quarter, up 11% reported and 14% constant currency. Full-year net revenues were $34.5 billion, up 14% reported and 18% FX-neutral. Source
  • Adjusted EBITDA fell to $267 million: Adjusted EBITDA was $267 million, a 3.0% margin, against $421 million at a 5.3% margin a year earlier. Full-year adjusted EBITDA was $1.5 billion, a 4.3% margin, down 23 bps. Source
  • Developing Offerings Q4 loss grew: Developing Offerings net revenues were $1.4 billion, up 32% reported and 31% constant currency. Segment adjusted EBITDA was a loss of $300 million, with the loss up $182 million year over year. Source
  • Active customers reached 24.6 million: Product Commerce Active Customers were 24.6 million, up 8% YoY, and down from 24.7 million at the end of Q3. Source
  • Gross margin fell 248 bps: Consolidated gross profit margin was 28.8%, down 248 bps. Excluding items not reflective of ongoing operations, margin decreased 102 bps. Source
  • Former employee accessed 33 million accounts: The incident involved a former employee who illegally accessed data of over 33 million user accounts and retained data from about 3,000. Coupang became aware of it in Q4 2025. Source
  • Q4 growth, customers and profit affected: The incident is estimated to have affected Q4 revenue growth rates, active customers and WOW membership, and profitability from December. Source
  • Free cash flow fell to $527 million: Full-year free cash flow was down 48% year over year, from $1,016 million. Full-year operating cash flow was $1.8 billion. Source

“Recent results indicate that the impacts on growth rates have subsequently stabilized and are beginning to recover in Q1 2026.”

Coupang, Inc., press release

Consolidated results and full-year totals

  • Q4 revenue grew 11% reported: Total net revenues were $8.8 billion in the fourth quarter, up 11% reported and 14% constant currency. Full-year net revenues were $34.5 billion, up 14% reported and 18% FX-neutral. Source
  • Operating income fell to $8 million: Operating income was $8 million, down $304 million, or $171 million excluding items not reflective of ongoing operations. Net loss attributable to stockholders was $(26) million; diluted EPS was $(0.01). Source
  • Adjusted EBITDA fell to $267 million: Adjusted EBITDA was $267 million, a 3.0% margin, against $421 million at a 5.3% margin a year earlier. Full-year adjusted EBITDA was $1.5 billion, a 4.3% margin, down 23 bps. Source
  • Full-year net income attributable rose: Full-year net income attributable to Coupang stockholders was $208 million. Excluding items not reflective of ongoing operations, it was $214 million, down $55 million. Source

Segment results

  • Product Commerce revenue grew 8%: Product Commerce net revenues were $7.4 billion, up 8% reported and 12% constant currency. Full-year segment net revenues were $29.6 billion, up 11% reported and 16% FX-neutral. Source
  • Product Commerce margin and EBITDA: Product Commerce gross profit margin was 31.9%, down 83 bps reported. Segment adjusted EBITDA was $567 million, a 7.7% margin, down 18 bps. Source
  • Developing Offerings Q4 loss grew: Developing Offerings net revenues were $1.4 billion, up 32% reported and 31% constant currency. Segment adjusted EBITDA was a loss of $300 million, with the loss up $182 million year over year. Source
  • Developing Offerings full-year loss: Developing Offerings full-year net revenues were $4.9 billion, up 38% reported. Full-year segment adjusted EBITDA was negative $995 million, against negative $631 million. Source
  • Developing Offerings margin excluding items: Developing Offerings gross profit margin excluding items not reflective of ongoing operations was 12.8% in Q4, against 22.2%. For the full year it was 14.3%, against 20.3%. Source

“To date, there have been no confirmed instances of any of this customer data being exploited or of any secondary harm to customers related to this incident.”

Coupang, Inc., press release

Customers and revenue mix

  • Active customers reached 24.6 million: Product Commerce Active Customers were 24.6 million, up 8% YoY, and down from 24.7 million at the end of Q3. Source
  • Spend per customer flat reported: Net revenues per Product Commerce Active Customer were $301, flat year over year. On a constant currency basis it was $312, up 3%, against $323 in Q3. Source
  • Net other revenue grew 15%: Net other revenue was $2.2 billion, up 15% reported. Net retail sales were $6.6 billion, up 10% reported. Source

Margins and operating costs

  • Gross margin fell 248 bps: Consolidated gross profit margin was 28.8%, down 248 bps. Excluding items not reflective of ongoing operations, margin decreased 102 bps. Source
  • Gross profit dollars rose 2%: Gross profit was $2.5 billion, up 2% reported and 5% constant currency. Excluding items not reflective of ongoing operations, it rose 7% reported and 10% constant currency. Source
  • Operating and G&A costs rose: Operating, general and administrative expenses were $2,536 million in Q4, against $2,179 million a year earlier. The full-year figure was $9,668 million, against $8,395 million. Source

Data incident and its effects

  • Former employee accessed 33 million accounts: The incident involved a former employee who illegally accessed data of over 33 million user accounts and retained data from about 3,000. Coupang became aware of it in Q4 2025. Source
  • Accessed data limited to basic information: Third-party experts including Mandiant and Palo Alto Networks confirmed the scope. No financial or payment card data, passwords or government IDs were accessed. Lobby codes were accessed for 2,609 Korean accounts. Source
  • Q4 growth, customers and profit affected: The incident is estimated to have affected Q4 revenue growth rates, active customers and WOW membership, and profitability from December. Source

Cash flow, capital spending and working capital

  • Free cash flow fell to $527 million: Full-year free cash flow was down 48% year over year, from $1,016 million. Full-year operating cash flow was $1.8 billion. Source
  • Working capital and capex weighed: Management attributed the free cash flow decline mainly to the incident's working capital effect in Q4, along with higher capital expenditures this year. Source
  • Q4 operating cash flow fell 88%: Q4 operating cash flow was $82 million against $676 million. Q4 free cash flow was $(278) million against $463 million. Source
  • Purchases of property and equipment rose: Purchases of property and equipment were $1,251 million for 2025, against $879 million. Q4 purchases were $360 million, against $214 million. Source

Shareholder returns and balance sheet

  • Q4 buybacks totaled $162 million: Q4 repurchases compare with 2.8 million shares for $81 million in Q3. Full-year repurchases were 8.8 million shares for $243 million. Source
  • Cash and borrowings at year-end: Cash and cash equivalents were $6,318 million, down from $7,229 million at September 30. Short-term borrowings were $960 million, against $479 million a year earlier. Source
  • Inventories higher than last year: Inventories were $2,256 million at December 31, against $2,099 million a year earlier and $2,487 million at September 30. Source

Figures management reported

FigureReported
Gross margin (consolidated) Source28.8%
Gross margin (Product Commerce) Source31.9%
Inventory Source$2,256 million
Product Commerce Active Customers Source24.6 million
Net revenues per Product Commerce Active Customer Source$301

Risks management discussed

  • Operational: Management identified the data incident as affecting Q4 growth, active customers, WOW membership and profitability from December. Source
  • Financial: Management said the incident's working capital effect in Q4 contributed to lower free cash flow, alongside higher capital expenditures. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.