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TaskUs, Inc.: Q3 FY2026 earnings call

What management said about Q3 FY2026, from the documents filed with the SEC on 4 November 2026: press release. Guidance figures: 4 raised, 1 lowered, 3 new, 1 kept. The quarter’s numbers.

Key takeaways

  • Record quarterly revenue above guidance: Service revenue was $314.7 million, up 5.4%, the highest quarter in company history and $12.7 million above the top of the guidance range. Source
  • AI Services grew 27.7%: AI Services grew 27.7% year over year, passed $250 million of trailing twelve-month revenue, and remained the fastest growing service line for a seventh quarter. Source
  • Digital Customer Experience growth accelerated: Digital Customer Experience grew 7.1%, accelerating for a third consecutive quarter, after 6.4% growth reported in the second quarter. Source
  • Quarterly free cash flow fell: Free Cash Flow was $22.0 million, down 47.5%, and operating cash flow was $30.7 million, down 43.5%, converting 37.3% of Adjusted EBITDA to Free Cash Flow. Source
  • Full-year revenue range raised: Full-year revenue is now expected at $1.249 billion to $1.251 billion, up from $1.22 billion to $1.24 billion; growth at the midpoint is 5.6%. Source
  • Adjusted Free Cash Flow range raised: Full-year Adjusted Free Cash Flow is now $115 million to $125 million, up $5 million at the midpoint from $110 million to $120 million. Source
  • Fourth quarter guidance given: Fourth quarter revenue is expected at $319 million to $321 million, with 2.3% growth at the midpoint and an Adjusted EBITDA margin of about 19.5%. Source

“Our growth strategy is working. As we head into the final quarter of the year, we remain well-positioned to deliver accelerating growth in AI Services, where we support developers of autonomous vehicles, robots, and frontier AI models”

Co-Founder and CEO Bryce Maddock

Guidance

AreaPeriodFigureAgainst last quarter
Revenue Sourcefull year 2026$1.249 billion to $1.251 billionRaised from $1.22 billion to $1.24 billion
Revenue growth (YoY) at midpoint Sourcefull year 20265.6%Raised from 3.9%
Adjusted EBITDA margin Sourcefull year 2026approximately 19%Kept
Revenue Sourcefourth quarter 2026$319 million to $321 millionNew
Revenue growth (YoY) at midpoint Sourcefourth quarter 20262.3%New
Adjusted EBITDA margin Sourcefourth quarter 2026approximately 19.5%New
Adjusted Free Cash Flow Sourcefull year 2026$115 million to $125 millionRaised from $110 million to $120 million
Net cash provided by operating activities Sourcefull year 2026approximately $165 millionRaised from approximately $162 million
Purchase of property and equipment Sourcefull year 2026approximately $45 millionLowered from approximately $47 million

What changed from last quarter

  • Guidance raised: Full-year revenue range raised to $1.249 billion to $1.251 billion from $1.22 billion to $1.24 billion. Source
  • Guidance raised: Full-year Adjusted Free Cash Flow range raised to $115 million to $125 million from $110 million to $120 million. Source
  • Guidance raised: Full-year net cash provided by operating activities expected at about $165 million, from about $162 million. Source
  • Guidance lowered: Full-year purchase of property and equipment expected at about $45 million, from about $47 million. Source
  • New guidance: Fourth quarter revenue and Adjusted EBITDA margin guidance given for the first time in these documents. Source
  • Guidance kept: Full-year Adjusted EBITDA margin expected at approximately 19%, as in the prior quarter. Source

Results and growth drivers

  • Record quarterly revenue above guidance: Service revenue was $314.7 million, up 5.4%, the highest quarter in company history and $12.7 million above the top of the guidance range. Source
  • Net income and EPS declined: Net income was $26.2 million, down 16.4%, and diluted EPS was $0.28 against $0.34. Adjusted Net Income fell 19.8% to $31.3 million; Adjusted EPS was $0.34 against $0.42. Source
  • Nine-month revenue up 6.8%: For the nine months, service revenue was $929.9 million, up 6.8%, and net income was $72.5 million, down 0.1%. Nine-month Adjusted EBITDA was $175.3 million, down 6.6%. Source
  • Adjusted EBITDA margin lower: Adjusted EBITDA was $59.1 million, down 6.8%, at an 18.8% margin against 21.2%. Nine-month margin was 18.9% against 21.6%. Source

AI Services and digital customer experience

  • AI Services grew 27.7%: AI Services grew 27.7% year over year, passed $250 million of trailing twelve-month revenue, and remained the fastest growing service line for a seventh quarter. Source
  • Digital Customer Experience growth accelerated: Digital Customer Experience grew 7.1%, accelerating for a third consecutive quarter, after 6.4% growth reported in the second quarter. Source
  • Everest Group leader recognition: The company was named a Leader in the Everest Group Trust and Safety Services PEAK Matrix for a fourth year in a row. Source
  • Sales momentum behind revenue raise: Management cited sustained sales momentum and the continued strength of its service offerings as reasons for raising full-year revenue guidance by $20 million at the midpoint. Source

“We delivered another quarter ahead of our guidance on both revenue and Adjusted EBITDA, with year-to-date Adjusted Free Cash Flow of $101.6 million, or 58% of Adjusted EBITDA,”

Chief Financial Officer Rishabh Khemka

Costs, margins and financing

  • Cost of services rose: Cost of services was $205.9 million against $185.4 million; selling, general and administrative expense fell to $54.9 million from $59.7 million. Source
  • Severance tied to support-role restructuring: Severance costs were $0.7 million in the quarter from cost optimization measures that restructured support roles; depreciation rose to $12.3 million from $10.6 million. Source
  • Financing expenses nearly doubled: Financing expenses were $8.9 million against $4.6 million; other income, net was $4.8 million against $8.4 million, with lower foreign currency gains. Source

Cash flow and conversion

  • Quarterly free cash flow fell: Free Cash Flow was $22.0 million, down 47.5%, and operating cash flow was $30.7 million, down 43.5%, converting 37.3% of Adjusted EBITDA to Free Cash Flow. Source
  • Nine-month Adjusted Free Cash Flow rose: Year-to-date Adjusted Free Cash Flow was $101.6 million, up 32.1%, and Free Cash Flow was $90.7 million, up 42.2%; Adjusted Free Cash Flow equaled 58% of Adjusted EBITDA. Source
  • Lower capital spending: Purchases of property and equipment were $8.7 million in the quarter against $12.3 million, and $29.4 million for nine months against $43.8 million. Source
  • Exchange rates reduced cash: Exchange rate changes reduced cash by $16.5 million over the nine months, and cash and cash equivalents were $189.7 million at September 30, 2026. Source

“By maintaining disciplined cost management across our operations and overhead functions, we remain well-positioned to drive profitability and fund our AI transformation initiatives.”

Chief Financial Officer Rishabh Khemka

Debt, dividends and liquidity

  • Refinancing and special dividend: Nine-month cash flows show $500.0 million of debt proceeds, $332.8 million of dividends and $248.2 million of debt repayments. Transaction costs of $1.1 million relate to the 2026 Refinancing and Special Dividend. Source
  • Liquidity held at $189.7 million: Liquidity was $189.7 million in cash plus $100.0 million of borrowing capacity under the revolving credit facility; long-term debt was $462.9 million at quarter end. Source
  • No share repurchases this year: No stock repurchases were made in the first nine months of 2026, against $27.8 million in the same period of 2025. Source
  • Diluted share count steady: Diluted weighted-average shares were 93.3 million for the quarter, against 93.1 million a year earlier. Source

Full-year guidance raised

  • Full-year revenue range raised: Full-year revenue is now expected at $1.249 billion to $1.251 billion, up from $1.22 billion to $1.24 billion; growth at the midpoint is 5.6%. Source
  • Adjusted Free Cash Flow range raised: Full-year Adjusted Free Cash Flow is now $115 million to $125 million, up $5 million at the midpoint from $110 million to $120 million. Source
  • Fourth quarter guidance given: Fourth quarter revenue is expected at $319 million to $321 million, with 2.3% growth at the midpoint and an Adjusted EBITDA margin of about 19.5%. Source
  • Full-year margin held near 19%: Full-year Adjusted EBITDA margin is expected at approximately 19% at the midpoint of revenue guidance, unchanged from the previous quarter. Source
  • Operating cash and capex expectations: Full-year net cash from operating activities is now expected at about $165 million, up from about $162 million, and capital spending at about $45 million, down from $47 million. Source

Strategy, clients and headcount

  • Cost discipline funds AI transformation: The CFO said disciplined cost management across operations and overhead supports profitability and funds the company's AI transformation initiatives. Source
  • Target sectors named in profile: The company describes its clients as category leaders in AI, autonomous vehicles, robotics, social media, financial services and healthcare, among others. Source
  • Teammate headcount rose: Approximately 64,700 teammates were employed at the end of the third quarter, up from about 63,200 at the end of the second quarter. Source

Coming up, as management said on 4 November 2026

  • AI Services growth expected to accelerate: Management said it expects AI Services growth to accelerate in the final quarter of 2026. Source
  • Digital Customer Experience resilience expected: Management expects continued resilience in Digital Customer Experience, which it says has accelerated in each quarter of 2026. Source

Figures management reported

FigureReported
Large customers: revenue growth excluding largest client Sourcenearly 20% year over year for the quarter

Risks management discussed

  • Financial: Adjusted Free Cash Flow guidance excludes certain payments, because their cost and timing are unpredictable. Source
  • External: Management said the foreign currency adjustment depends on exchange rate changes and cannot be accurately forecasted. Source

Earlier plans management reported on

  • Ahead: Third quarter revenue came in $12.7 million above the top end of the guidance range given in the prior quarter. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.