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TaskUs, Inc.: Q4 FY2025 earnings call

What management said about Q4 FY2025, from the documents filed with the SEC on 25 February 2026: press release. Guidance figures: 9 new. The quarter’s numbers.

Key takeaways

  • Fourth quarter revenue reached a record: Fourth quarter service revenue was $313.0 million, up 14.1% year over year, the highest revenue quarter in company history. Source
  • Full-year revenue and Adjusted EBITDA set records: Full-year service revenue was $1,183.5 million, up 19.0%, and Adjusted EBITDA was $249.1 million, both described by management as company records. Source
  • AI Services and Trust & Safety grew: All three service lines grew year over year in the fourth quarter. AI Services rose 45.9% and Trust & Safety rose 18.2%. Source
  • Net revenue retention reached 113%: Net revenue retention for the year ended December 31, 2025 was 113%. Source
  • Fourth quarter free cash flow declined: Fourth quarter operating cash flow was $29.7 million, down 27.0%. Free cash flow was $9.9 million, down 51.3%. Source
  • First-quarter 2026 revenue range issued: First-quarter 2026 revenue is expected at $296.0 to $298.0 million, with growth of 6.9% at the midpoint. Source
  • Full-year 2026 revenue range issued: Full-year 2026 revenue is expected at $1,210 to $1,240 million, with 3.5% growth at the midpoint. Adjusted EBITDA margin is about 19% for both periods. Source

“In the fourth quarter of 2025, we again set a record for the highest revenue quarter in TaskUs’ history”

Co-Founder and CEO, Bryce Maddock

Guidance

AreaPeriodFigureAgainst last quarter
Revenue SourceFirst quarter 2026$296.0 to $298.0New
Revenue growth (midpoint) SourceFirst quarter 20266.9%New
Adjusted EBITDA margin SourceFirst quarter 2026~19%New
Revenue SourceFull year 2026$1,210 to $1,240New
Revenue growth (midpoint) SourceFull year 20263.5%New
Adjusted EBITDA margin SourceFull year 2026~19%New
Adjusted Free Cash Flow SourceFull year 2026~$100 (in millions)New
Net cash provided by operating activities SourceFull year 2026, midpointapproximately $160 millionNew
Purchase of property and equipment SourceFull year 2026, midpointapproximately $60 millionNew

What changed from last quarter

  • New guidance: First-quarter 2026 revenue and margin guidance was given. The prior release gave no first-quarter 2026 figures. Source
  • New guidance: Full-year 2026 revenue, margin and cash flow guidance was given, including operating cash flow and capital spending at the midpoint. Source
  • New: The company profile now lists AI, autonomous vehicles and robotics among its client sectors. The prior release's profile listed e-commerce, gaming, streaming media and ride-sharing instead. Source

Fourth quarter and full-year results

  • Fourth quarter revenue reached a record: Fourth quarter service revenue was $313.0 million, up 14.1% year over year, the highest revenue quarter in company history. Source
  • Full-year revenue and Adjusted EBITDA set records: Full-year service revenue was $1,183.5 million, up 19.0%, and Adjusted EBITDA was $249.1 million, both described by management as company records. Source
  • Net income and EPS rose: Fourth quarter net income was $29.7 million, a 9.5% margin, against $8.9 million. Diluted EPS was $0.32 against $0.10. Full-year net income was $102.3 million. Source
  • Quarterly Adjusted EBITDA margin unchanged: Fourth quarter Adjusted EBITDA was $61.4 million, a 19.6% margin, the same as the prior-year quarter. The full-year margin was 21.0% against 21.1%. Source

Service lines and client base

  • AI Services and Trust & Safety grew: All three service lines grew year over year in the fourth quarter. AI Services rose 45.9% and Trust & Safety rose 18.2%. Source
  • Net revenue retention reached 113%: Net revenue retention for the year ended December 31, 2025 was 113%. Source
  • Large client accounts increased: The company ended 2025 with about 200 clients. Clients with revenue of at least $10 million numbered 21, up from 17 in 2024. Source

“In the fourth quarter of 2025, we generated total revenue of $313.0 million, driven by broad-based growth across all three Service Lines from both new and existing clients across a diverse range of industries,”

Chief Financial Officer, Balaji Sekar

Costs, margins and profitability

  • Cost of services rose faster than revenue: Cost of services was $199.2 million, up from $169.8 million, while selling, general and administrative expense fell to $59.4 million from $67.8 million. Source
  • Full-year one-time costs excluded: Full-year transaction costs were $11.9 million, operational efficiency costs $2.4 million and severance $1.5 million. These are excluded from Adjusted EBITDA. Source
  • Stock-based compensation declined: Stock-based compensation was $6.2 million in the fourth quarter against $10.0 million, and $30.4 million for the year against $42.4 million. Source
  • Operating income rose in quarter and year: Operating income was $38.1 million in the fourth quarter against $22.0 million, and $140.6 million for the year against $92.4 million. Source

Cash flow and cash conversion

  • Fourth quarter free cash flow declined: Fourth quarter operating cash flow was $29.7 million, down 27.0%. Free cash flow was $9.9 million, down 51.3%. Source
  • Full-year cash conversion declined: Full-year free cash flow was $73.7 million, a 29.6% conversion of Adjusted EBITDA. Adjusted Free Cash Flow was $89.9 million, a 36.1% conversion. Source
  • Capital spending rose to $63.5 million: Purchases of property and equipment were $63.5 million for 2025, against $39.1 million, including $19.7 million in the fourth quarter. Source
  • Receivables grew with revenue: Accounts receivable rose to $254.1 million at December 31, 2025, from $199.0 million at December 31, 2024. Source

“Heading into 2026, we are squarely focused on maintaining our leadership in specialized services,”

Co-Founder and CEO, Bryce Maddock

Balance sheet and shareholder returns

  • Cash rose to $211.7 million: Cash and cash equivalents were $211.7 million at December 31, 2025, up from $192.2 million a year earlier. Source
  • Share repurchases increased: Share repurchases were $27.8 million in 2025, up from $18.6 million in 2024. Payments on long-term debt were $15.2 million. Source

2026 guidance and expectations

  • First-quarter 2026 revenue range issued: First-quarter 2026 revenue is expected at $296.0 to $298.0 million, with growth of 6.9% at the midpoint. Source
  • Full-year 2026 revenue range issued: Full-year 2026 revenue is expected at $1,210 to $1,240 million, with 3.5% growth at the midpoint. Adjusted EBITDA margin is about 19% for both periods. Source
  • Cash flow guidance excludes certain costs: Adjusted Free Cash Flow guidance excludes certain non-recurring costs outside the ordinary course, due to the unpredictability of their timing. Source
  • Adjusted EBITDA margin guidance not reconciled: The company did not reconcile its Adjusted EBITDA margin guidance to a GAAP measure, citing items that cannot be calculated without unreasonable efforts. Source

AI transformation and strategy

  • AI transformation is the stated focus: Management said it is continuing to reshape TaskUs for the AI era. Source
  • Emerging growth areas named: Management cited generative AI, autonomous vehicles and robotics as areas it is executing on for growth, alongside its leadership in specialized services. Source
  • Prior plan to raise AI investment: The prior release said the company planned to increase investment in generative AI led transformation services. This release does not restate that plan.

Teammates and recognition

  • Headcount rose to 65,500: The company added 1,700 teammates since the third quarter and ended 2025 with 65,500. Source
  • Everest Group B2B sales recognition: Named a Major Contender and Star Performer in Everest Group's B2B Sales Services PEAK Matrix 2025, published January 2026. Source
  • Customer experience assessment placement: Named Star Performer for EMEA and Major Contender for the Americas in Everest Group's Customer Experience Management Services assessment. Source

Coming up, as management said on 25 February 2026

  • Form 10-K filing expected by March 15: The Annual Report on Form 10-K for fiscal 2025 is expected to be filed no later than March 15, 2026. Source

Figures management reported

FigureReported
Net revenue retention Source113% for the year ended December 31, 2025
Clients Sourceapproximately 200
Clients with revenue of at least $10 million Source21, compared to 17 in 2024

Earlier plans management reported on

  • Ahead: Management said fourth-quarter revenue exceeded the top end of the guidance range it had given, by about 3%. Source
  • Not stated: The prior release said the company planned to increase investment in generative AI led transformation services. This release does not state the status of that plan.

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.