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Rollins Inc.: Q4 FY2025 earnings call

What management said about Q4 FY2025, from the documents filed with the SEC on 11 February 2026: press release. The quarter’s numbers.

Key takeaways

  • Q4 revenue up 9.7%, organic 5.7%: Fourth-quarter revenue was $912.9 million, up 9.7%. Organic revenue rose 5.7%, and acquisitions added 4.0 points of growth. Source
  • Full-year revenue up 11.0%: Full-year revenue was $3.76 billion, up 11.0%, with organic growth of 6.9%. The release describes this as the company's 24th consecutive year of revenue growth. Source
  • Recurring and ancillary base grew 7%: Recurring and ancillary business is over 80 percent of total revenue and grew more than 7% organically in both the quarter and the year. Source
  • Operating margin fell in Q4: Operating margin was 17.5% in Q4, down 60 basis points, and 19.3% for the year, down 10 basis points. Adjusted operating margin was 18.3% in Q4, down 30 basis points. Source
  • Q4 operating cash flow fell 12.4%: Q4 operating cash flow was $164.7 million, down 12.4%. Full-year operating cash flow was $678.1 million, up 11.6%. Source
  • Share repurchases rose sharply in Q4: The company paid $198.3 million for common stock in Q4, against $72 thousand a year earlier, and $216.9 million for the year, against $11.6 million. Source
  • No numeric 2026 figures given: The 2026 section gives no numbers. It anticipates another year of organic growth, with acquisitions approached in a disciplined way. Source

“We delivered solid financial results in 2025 and made important progress on a number of key initiatives.”

Jerry Gahlhoff, President and CEO

What changed from last quarter

  • New guidance: The release adds a 2026 section of three qualitative statements. The prior-quarter release had no such section. Source
  • New: Adjusted free cash flow appears as a non-GAAP measure, adding back certain delayed income tax payments. The prior-quarter release reported only free cash flow. Source
  • New: Dividends paid per share were $0.1825 in the fourth quarter, up from $0.165 in the third quarter. Source

Results and growth drivers

  • Q4 revenue up 9.7%, organic 5.7%: Fourth-quarter revenue was $912.9 million, up 9.7%. Organic revenue rose 5.7%, and acquisitions added 4.0 points of growth. Source
  • Full-year revenue up 11.0%: Full-year revenue was $3.76 billion, up 11.0%, with organic growth of 6.9%. The release describes this as the company's 24th consecutive year of revenue growth. Source
  • Q4 net income and EPS grew: Fourth-quarter net income was $116.4 million, up 10.2%. GAAP EPS was $0.24, up 9.1%, and adjusted EPS was $0.25, up 8.7%. Source
  • Full-year EPS up 13.5%: Full-year net income was $526.7 million, up 12.9%. GAAP EPS was $1.09, up 13.5%, and adjusted EPS was $1.12, up 13.1%. Source

Segments and service lines

  • Residential revenue up 9.7%: Residential revenue was $405.0 million in Q4, up 9.7%, with organic growth of 4.4%. For the year it was $1.69 billion, up 10.3%, with organic growth of 5.0%. Source
  • Commercial revenue up 8.7%: Commercial revenue was $304.9 million in Q4, up 8.7%, with organic growth of 6.4%. For the year it was $1.24 billion, up 10.5%, with organic growth of 7.6%. Source
  • Termite and ancillary grew fastest: Termite and ancillary revenue was $192.9 million in Q4, up 11.9%, with organic growth of 7.6%. For the year it was $781.5 million, up 13.6%, with organic growth of 9.9%. Source
  • Franchise and other revenue dipped: Franchise and other revenue was $10.1 million in Q4, down 1.3%, and $41.5 million for the year, up 5.3%. The release shows no acquisition revenue in this line. Source

“We are pleased with the double-digit revenue, earnings, and cash flow growth we delivered for the year”

Jerry Gahlhoff, President and CEO

Recurring base and customers

  • Recurring and ancillary base grew 7%: Recurring and ancillary business is over 80 percent of total revenue and grew more than 7% organically in both the quarter and the year. Source
  • Customer base above 2.8 million: The company said it serves more than 2.8 million customers across six regions, the same customer count as in the prior release. Source
  • Healthy markets and retention cited: Management cited healthy underlying markets and customer and teammate retention rates as grounds for confidence in the business. Source

Costs and margins

  • Gross margin down 30 basis points: Gross profit margin was 51.0% in Q4, down 30 basis points, and 52.8% for the year, up 10 basis points. Gross profit is stated before depreciation and amortization. Source
  • Operating margin fell in Q4: Operating margin was 17.5% in Q4, down 60 basis points, and 19.3% for the year, down 10 basis points. Adjusted operating margin was 18.3% in Q4, down 30 basis points. Source
  • Employee costs rose in Q4: Employee expenses were 32.2% of revenue in Q4, up from 31.7%, and 31.0% for the year, unchanged. Fleet expenses rose to 4.4% of revenue from 4.0%. Source
  • Selling and marketing ratio rose: Selling and marketing expenses were 11.8% of revenue in Q4, up from 11.4%, and 12.9% for the year, up from 12.6%. Adjusted SG&A was 29.9% of revenue, up from 29.5%. Source
  • Adjusted EBITDA margin declined: Adjusted EBITDA margin was 21.2% in Q4, down 60 basis points, and 22.7% for the year, down 10 basis points. Incremental EBITDA margin was 15.9% for the quarter and 22.3% for the year. Source
  • Insurance costs fell as share: Insurance and claims in cost of services were 2.0% of revenue in Q4, down from 2.3%, and 1.8% for the year, down from 2.0%. Source

Cash flow, capital and returns

  • Q4 operating cash flow fell 12.4%: Q4 operating cash flow was $164.7 million, down 12.4%. Full-year operating cash flow was $678.1 million, up 11.6%. Source
  • Delayed 2024 tax payment explained: No federal estimated tax payment was made in Q4 2024 because of IRS disaster relief after Hurricane Helene. That payment was made in Q2 2025. Source
  • Free cash flow down in Q4: Free cash flow was $159.0 million in Q4, down 13.6%, and $650.0 million for the year, up 12.1%. Adjusted free cash flow, adding back the delayed tax payment, was $671.7 million, up 20.3%. Source
  • Share repurchases rose sharply in Q4: The company paid $198.3 million for common stock in Q4, against $72 thousand a year earlier, and $216.9 million for the year, against $11.6 million. Source
  • Dividends paid rose year over year: Dividends paid were $88.5 million in Q4, against $80.0 million, and $327.9 million for the year, against $298.0 million. Source
  • Long-term debt of 2035 notes: Long-term debt was $500.0 million of 2035 Senior Notes. Commercial paper of $114.4 million was outstanding, and the leverage ratio was 0.9x against 0.8x. Source

Acquisitions and investment

  • Cash spent on acquisitions: Cash paid for acquisitions, net of cash acquired, was $21.2 million in Q4 and $309.5 million for the year, against $157.5 million. Capital expenditures were $5.7 million in Q4 and $28.1 million for the year. Source
  • Acquired businesses added revenue: Revenue from acquisitions was $33.4 million in Q4 and $138.6 million for the full year, shown as a reconciling item to organic revenue. Source
  • Acquisition-related expenses rose: Acquisition-related expenses, excluded from adjusted measures, were $7.3 million in Q4 against $4.2 million, and $26.1 million for the year against $17.9 million. Source

2026 plans and strategy

  • No numeric 2026 figures given: The 2026 section gives no numbers. It anticipates another year of organic growth, with acquisitions approached in a disciplined way. Source
  • Pricing and modernization to lift margin: Management expects pricing, modernization and continuous improvement to support an improving margin profile in 2026. Source
  • Balanced capital allocation to continue: Management expects compounding cash flow and the balance sheet to keep enabling balanced capital allocation. Source

Demand and teammates

  • Confidence in consumer unchanged: Management said it is confident nothing has fundamentally changed with respect to its consumer. Source
  • Employee and location counts rose: The company description gives about 22,000 employees and more than 850 locations, against more than 20,000 employees and 800 locations in the prior release. Source
  • CEO thanked teammates: The CEO thanked teammates for their work for customers and for one another. Source

Figures management reported

FigureReported
Customers Sourcemore than 2.8 million
Recurring and ancillary share of revenue Sourceover 80 percent

Risks management discussed

  • External: Erratic weather affected one-time and seasonal work in the fourth quarter across all three service offerings in certain areas. Source
  • Demand: One-time business declined in the fourth quarter compared with the prior year, which management views as transitory. Source

Earlier plans management reported on

  • Not stated: Management said it continues to execute a balanced capital allocation program enabled by cash flow and the balance sheet. Source
  • Not stated: Management said it continues to invest meaningfully in the business and is positioned for 2026. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.