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RingCentral, Inc.: Q1 FY2026 earnings call

What management said about Q1 FY2026, from the documents filed with the SEC on 7 May 2026: press release. Guidance figures: 6 raised, 6 new, 1 kept. The quarter’s numbers.

Key takeaways

  • Total revenue rose 5% to $644 million: Total revenue was $644 million, up from $612 million a year earlier, representing 5% year-over-year growth. Source
  • AI product customers reached over 10% of ARR: ARR from customers using at least one paid AI product is over 10% of total ARR, and it doubled year over year. Source
  • Non-GAAP operating margin up 110 basis points: Non-GAAP operating margin was 22.9%, up 110 basis points, against 21.8% a year earlier. Non-GAAP operating income was $147 million. Source
  • Free cash flow rose 8% to $141 million: Free cash flow was $141 million, or 21.8% of total revenue, compared with $130 million, or 21.3%, a year earlier. Source
  • Full-year revenue and margin ranges raised: Full-year subscriptions revenue range raised to $2.54 to $2.56 billion and total revenue to $2.62 to $2.64 billion. Non-GAAP operating margin range raised to 23.3% to 23.7%. Source
  • Full-year EPS and free cash flow raised: Non-GAAP EPS range raised to $4.85 to $5.01. Free cash flow range raised to $590 to $605 million. Source

“Our native AI products continue to gain traction, with ARR from customers using at least one paid AI product standing at over 10% of total ARR, and doubling year-over-year.”

Vlad Shmunis, founder and CEO of RingCentral

Guidance

AreaPeriodFigureAgainst last quarter
Subscriptions revenue Sourcesecond quarter 2026$628 to $633 millionNew
Total revenue Sourcesecond quarter 2026$648 to $653 millionNew
GAAP operating margin Sourcesecond quarter 20266.6% to 7.6%New
Non-GAAP operating margin Sourcesecond quarter 202623.0% to 23.2%New
Non-GAAP EPS Sourcesecond quarter 2026$1.15 to $1.17 on approximately 87.0 million fully diluted sharesNew
Share-based compensation Sourcesecond quarter 2026$58 to $62 millionNew
Subscriptions revenue Sourcefull year 2026$2.54 billion to $2.56 billionRaised from growth of approximately 4.5% to 5.5% year-over-year
Total revenue Sourcefull year 2026$2.62 billion to $2.64 billionRaised from growth of approximately 4% to 5% year-over-year
GAAP operating margin Sourcefull year 20268.9% to 9.6%Raised from 8.6% to 9.6%
Non-GAAP operating margin Sourcefull year 2026approximately 23.3% to 23.7%Raised from approximately 23.0% to 23.5%
Non-GAAP EPS Sourcefull year 2026$4.85 to $5.01 based on 87.0 to 86.5 million fully diluted sharesRaised from $4.76 to $4.97 based on 86.5 to 87.0 million fully diluted shares
Share-based compensation Sourcefull year 2026$240 to $245 million
Free cash flow Sourcefull year 2026$590 to $605 millionRaised from $580 to $600 million
Net cash provided by operating activities Sourcefull year 2026$685 to $695 million
Capitalized expenditures Sourcefull year 2026(95) to (90), in millionsKept

What changed from last quarter

  • Guidance raised: Full-year total revenue and subscriptions revenue ranges raised in dollar terms. Source
  • Guidance raised: Full-year GAAP and non-GAAP operating margin ranges raised. Source
  • Guidance raised: Full-year non-GAAP EPS range raised to $4.85 to $5.01. Source
  • Guidance raised: Full-year free cash flow range raised to $590 to $605 million. Source
  • New guidance: Second quarter 2026 guidance provided for subscriptions revenue, total revenue, GAAP and non-GAAP margins, and non-GAAP EPS. Source
  • Ended: Convertible Senior Notes due 2026 repaid at maturity in March, $609 million of principal. Source
  • New: RingCentral announced an expanded partnership with Spectrum Business for RingCX and ACE. Source

Results and growth drivers

  • Total revenue rose 5% to $644 million: Total revenue was $644 million, up from $612 million a year earlier, representing 5% year-over-year growth. Source
  • Subscriptions were 97% of revenue: Subscriptions revenue of $623 million grew 6% year over year and made up 97% of total revenue. Source
  • GAAP EPS turned positive: GAAP net income per diluted share was $0.35, against a loss of $0.11 a year earlier. Diluted non-GAAP EPS was $1.20, against $1.00. Source
  • GAAP operating income rose to $50 million: GAAP operating income was $50 million, compared with $10 million a year earlier. Non-GAAP operating income was $147 million. Source

AI products and customers

  • AI product customers reached over 10% of ARR: ARR from customers using at least one paid AI product is over 10% of total ARR, and it doubled year over year. Source
  • AIR Pro agent platform announced: Announced AIR Pro and AIR Pro for Healthcare, a voice-first, omnichannel platform for building voice and digital AI agents in minutes using natural language. Source
  • AI Receptionist extended to SMS: AI Receptionist announced for SMS and call queues, extending AIR into a cross-channel automation layer across voice and SMS. Source

“We are delivering an AI-first customer engagement platform at-scale, enabling AI and human agents to work together across every modality and device.”

Vlad Shmunis, founder and CEO of RingCentral

Partners, messaging and recognition

  • Cox Business launches AI contact center: Cox Business announced an AI-first, omni-channel contact center platform powered by RingCentral, aimed at modernizing customer engagement. Source
  • Global messaging expanded: SMS added in the UK and Australia, and SMS notifications launched across 190 countries. Source
  • Teams contact center bundle announced: Customer Engagement Bundle brings lightweight contact center capabilities into Microsoft Teams. Source
  • Analyst reports named RingCentral a leader: Metrigy named RingCentral a Top CCaaS Provider, one of three with a 2026 Top Provider Award for CCaaS and WEM. IDC and Omdia named it a Leader. Source

Costs, margins and stock compensation

  • Non-GAAP operating margin up 110 basis points: Non-GAAP operating margin was 22.9%, up 110 basis points, against 21.8% a year earlier. Non-GAAP operating income was $147 million. Source
  • Stock compensation fell as share of revenue: Stock-based compensation expense fell 420 basis points as a percentage of revenue, year over year. Source
  • Gross margin on subscriptions rose: Non-GAAP subscriptions gross margin was 80.8%, against 80.3%. Non-GAAP gross profit margin overall was 77.7%, against 76.9%. Source
  • Sales and marketing share held near prior level: Non-GAAP sales and marketing was 38.0% of total revenue, against 38.1%. Non-GAAP R&D was 10.3%, against 10.1%. Source

Cash flow and balance sheet

  • Free cash flow rose 8% to $141 million: Free cash flow was $141 million, or 21.8% of total revenue, compared with $130 million, or 21.3%, a year earlier. Source
  • Operating cash flow up 9.6%: Operating cash flow was $164 million, or 25.5% of total revenue, compared with $150 million a year earlier. Source
  • Cash balance at quarter end: Cash and cash equivalents were $117 million at March 31, 2026. Source

Capital returns and dividend

  • Buybacks of $81 million in the quarter: About 2.6 million shares were repurchased for $81 million. About $418 million remains under the total authorization. Source
  • Quarterly dividend of $0.075 declared: The company declared a quarterly cash dividend of $0.075 per share, continuing the dividend program first announced in February 2026. Source

Full-year guidance raised

  • Full-year revenue and margin ranges raised: Full-year subscriptions revenue range raised to $2.54 to $2.56 billion and total revenue to $2.62 to $2.64 billion. Non-GAAP operating margin range raised to 23.3% to 23.7%. Source
  • Full-year EPS and free cash flow raised: Non-GAAP EPS range raised to $4.85 to $5.01. Free cash flow range raised to $590 to $605 million. Source
  • Second-quarter ranges provided: Second quarter 2026 total revenue of $648 to $653 million, GAAP operating margin of 6.6% to 7.6%, and subscriptions revenue of $628 to $633 million. Source

Coming up, as management said on 7 May 2026

  • Dividend payment date set: The quarterly dividend of $0.075 is payable on June 11, 2026, to holders of record on June 2, 2026. Source

Figures management reported

FigureReported
ARR from customers using paid AI products Sourceover 10% of total ARR, doubling year over year
Subscriptions revenue Source$623 million, up 6% year-over-year

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.