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Neighborhood Intelligence, Inc.: Q3 FY2026 earnings call

What management said about Q3 FY2026, from the documents filed with the SEC on 5 November 2026: press release. Guidance figures: 6 new. The quarter’s numbers.

Key takeaways

  • Revenue rose 98% on acquisitions: Net revenue was $509.3 million, up 98.0%. Of the increase, $229 million came from acquired businesses and $23 million from the existing online business. Source
  • Core e-commerce grew about 9%: Core e-commerce revenue rose about 9%, with Overstock.com up 75% year over year. Source
  • Net loss widened to $26 million: Net loss was $26.1 million, or $0.28 per diluted share, against $0.07 a year earlier. Special items of about $20 million are included in the period. Source
  • Inventory benefit largely offset: A planned $14 million purchase accounting benefit was substantially offset by the planned elimination of dated, obsolete and underperforming inventory. Source
  • Baseline assumes depressed housing: The 2027 baseline assumes continued weakness in housing starts and existing-home sales, with sales near Great Recession levels. Source
  • Free cash flow negative $130 million: Free cash flow was negative $130.4 million for the nine months, against negative $55.5 million a year earlier, with operating cash use of $118.4 million. Source
  • Inventory financing and debt: Equity in inventory was $110 million, net of $118 million of ABL borrowings. Long-term debt, net, was $212.8 million. Source

“Our legacy e-commerce business has achieved two important milestones worth noting: sustained revenue growth and adjusted EBITDA neutrality.”

Marcus A. Lemonis, Executive Chairman and Chief Executive Officer

Guidance

AreaPeriodFigureAgainst last quarter
Consolidated revenue Source2027$2.0 billion to $2.1 billionNew
Gross margin Source202733% to 34%New
Gross margin longer-term objective SourceLonger term37%New
Organic revenue growth SourceFollowing three to four years from the 2027 baseapproximately 5% annualNew
Operating contribution from organic revenue SourcePer additional $100 million of organic revenueapproximately $30 millionNew
Additional annualized savings SourceIdentified; benefits developingmore than $40 millionNew

What changed from last quarter

  • Ended: The planned merger with Fathom Holdings was terminated by mutual agreement of the two boards.
  • New: The Container Store was acquired during the quarter and is included in results from its acquisition date. Source

Results and growth drivers

  • Revenue rose 98% on acquisitions: Net revenue was $509.3 million, up 98.0%. Of the increase, $229 million came from acquired businesses and $23 million from the existing online business. Source
  • Core e-commerce grew about 9%: Core e-commerce revenue rose about 9%, with Overstock.com up 75% year over year. Source
  • Net loss widened to $26 million: Net loss was $26.1 million, or $0.28 per diluted share, against $0.07 a year earlier. Special items of about $20 million are included in the period. Source
  • Adjusted EBITDA negative in quarter: Adjusted EBITDA was $(26.5) million per the reconciliation table, against $(4.9) million a year earlier. The text rounds the figure to ($26) million. Source
  • Nine-month revenue reached $1.12 billion: Nine-month revenue was $1,118.2 million against $771.2 million. The nine-month net loss was $82.0 million against $63.7 million. Source

Segments and business pillars

  • Three pillars organize the company: The company describes itself as organized around Omni-Channel Retail, Home Services and Home Ownership. Source
  • Portfolio spans acquired brands: The brands listed include Bed Bath & Beyond, Overstock, buybuy BABY, Kirkland's, The Container Store, Elfa and Closet Works. Source
  • Blockchain investments kept: The release lists blockchain-related investments including tZERO and GrainChain, and the company keeps ownership of these assets. Source

“While our baseline for 2027 is deliberately measured and assumes a continued depressed housing market, we are moving quickly to prepare for a more robust return to normalized housing activity.”

Marcus A. Lemonis, Executive Chairman and Chief Executive Officer

Products and customers

  • Active customers rose to 9.0 million: Active customers reached 8,989 thousand, up 117% from 4,151 thousand a year earlier, including acquired brands. Source
  • Orders per customer rose to 2.0: Orders delivered reached 4.0 million, up 217%, and orders per active customer rose to 2.0 from 1.3. Source
  • Trailing revenue per customer lower: Last-twelve-month net revenue per active customer was $154, against $259 in the prior-year period. Source

Costs and operating expenses

  • Sales and marketing ratio improved: Sales and marketing expense was $54 million, or 10.7% of net revenue, 330 basis points better than a year earlier. Source
  • Technology and G&A rose with acquisitions: Technology and general and administrative expense was $165 million against $33 million, mainly from acquired entities and acquisition professional fees. Source
  • Special items of about $20 million: Special items were mainly acquisition costs, restructuring costs and non-cash store-closure impairments. Source
  • SG&A savings of $50 million: The company says it has eliminated more than $50 million in annualized SG&A costs and merger synergies year to date. Source
  • Other income of $20.7 million: Other income, net was $20.7 million in the quarter, against $7.0 million a year earlier. The nine-month cash flow statement shows a non-cash fair value gain on a derivative. Source

“We believe these initiatives can support normalized gross margins of 33% to 34% in the near term, with a longer-term objective of 37% as our sourcing improvements, assortment strategy and higher-margin home services contribute more fully.”

Amy Sullivan, President of Neighborhood Intelligence, Inc.

Gross margin and pricing

  • Gross margin near 34%: Gross profit was $173 million, about 34% of net revenue, against $65.2 million on $257.2 million of revenue a year earlier. Source
  • Inventory benefit largely offset: A planned $14 million purchase accounting benefit was substantially offset by the planned elimination of dated, obsolete and underperforming inventory. Source

Demand and the housing market

  • Baseline assumes depressed housing: The 2027 baseline assumes continued weakness in housing starts and existing-home sales, with sales near Great Recession levels. Source
  • 2025 sales below average: Existing-home sales in 2025 were below 2009 levels and about 25% below the 2015 - 2019 average, according to the release. Source
  • Housing recovery seen as leverage: Management says a gradual return toward mid-cycle levels could create meaningful operating leverage, with mid-cycle still below 2016 - 2019 levels. Source

Inventory and store fleet

  • Store closures drove impairments: Year-to-date store-closure impairments were $4.5 million; the quarter shows a $0.8 million credit. Store fleet optimization is part of the savings plan. Source

Capital, liquidity and cash flow

  • Cash and restricted cash $127 million: Stated liquidity sources were $127 million of cash, cash equivalents and restricted cash, plus $228 million in inventory and real estate owned free of borrowings of $26 million. Source
  • Free cash flow negative $130 million: Free cash flow was negative $130.4 million for the nine months, against negative $55.5 million a year earlier, with operating cash use of $118.4 million. Source
  • Inventory financing and debt: Equity in inventory was $110 million, net of $118 million of ABL borrowings. Long-term debt, net, was $212.8 million. Source
  • Equity sold in nine months: Proceeds from common stock sales were $18.3 million for the nine months, against $101.7 million a year earlier. Shares outstanding were 98.6 million. Source
  • No share repurchases this year: No share repurchases were made in the nine months of 2026, against $6.2 million a year earlier. Source

Strategy and integration

  • Integration accelerated, structure simplified: Management is accelerating acquisition integration, recalibrating inventory and simplifying the operating structure. Source
  • Forward-looking note names Fathom merger: The release's forward-looking note still names a proposed merger with Fathom Holdings, while the earlier October release announced termination of that merger. Source

People and leadership

  • Sullivan presents the growth plan: Amy Sullivan said the company has a plan to drive organic growth, strengthen margins and improve operating efficiency. Source
  • Lemonis holds chair and CEO roles: Marcus A. Lemonis is titled Executive Chairman and Chief Executive Officer in the current release. Source

Coming up, as management said on 5 November 2026

  • Brand assortment fully stocked by Q1 2027: Full stocking of the Bed Bath & Beyond assortment across the 75+ store fleet is set for Q1 2027, with signage and branding complete. Source
  • Fathom collaboration exploration: After ending the merger, the companies said they intend to continue exploring collaboration, including data sharing.

Figures management reported

FigureReported
Average ticket (average order value) Source$125 (prior year $205)
Gross margin Sourceapproximately 34%
Store count Source75+ stores

Risks management discussed

  • Operational: Management plans to eliminate dated, obsolete and underperforming inventory, which offsets the purchase accounting benefit. Source
  • Financial: Equity in inventory is reported net of ABL borrowings, indicating reliance on that facility alongside long-term debt. Source
  • Operational: Store-closure decisions led to non-cash impairments of right-of-use and long-lived store assets. Source

Earlier plans management reported on

  • Met: Management states the legacy e-commerce business achieved revenue growth and adjusted EBITDA neutrality. Source
  • Met: The release says the quarter included the planned purchase accounting benefit. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.