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Wayfair Inc.: Q4 FY2025 earnings call

What management said about Q4 FY2025, from the documents filed with the SEC on 19 February 2026: press release. The quarter’s numbers.

Key takeaways

  • Revenue rose 6.9% in quarter: Total net revenue was $3.3 billion, up 6.9% year over year. Full-year net revenue was $12.5 billion, up 5.1%. Source
  • Net loss narrowed; adjusted EBITDA rose: Net loss was $116 million, against $128 million a year earlier. Non-GAAP Adjusted EBITDA was $224 million, against $96 million, a 6.7% margin. Source
  • U.S. revenue and profit rose: U.S. net revenue was $2.9 billion, up $202 million or 7.4%. U.S. segment Adjusted EBITDA was $234 million, against $110 million a year earlier. Source
  • Active customers down 0.5%: Active customers were 21.3 million at December 31, 2025, down 0.5% year over year. The company describes active customers as a key indicator of its growth. Source
  • Contribution margin rose to 15.3%: Non-GAAP Contribution Profit was $511 million, or 15.3% of net revenue, against 12.8% a year earlier. Full-year Contribution Margin was 15.2%, against 14.0%. Source
  • Category contracted in final quarter: Management said the category contracted in the low single digits in the final quarter of 2025, while the company reported new customer growth. Source
  • Free cash flow $145 million in quarter: Net cash from operations was $202 million, and Non-GAAP Free Cash Flow was $145 million, against $102 million a year earlier. Full-year Free Cash Flow was $329 million. Source
  • Germany restructuring costs recorded: Full-year restructuring charges of $53 million included $48 million for the Germany Restructuring and $20 million for the March 2025 workforce reduction, partly offset by a $15 million gain. Source

“Q4 capped off a tremendous year for Wayfair, with revenue growing 7.8% year-over-year excluding the impact of Germany.”

Niraj Shah, CEO, co-founder and co-chairman, Wayfair

What changed from last quarter

  • New: Recorded a $15 million gain on lease modification from the early exit of part of the corporate office in the fourth quarter. Source
  • New: Repurchased $210 million of 2027 Notes in the fourth quarter, with a $165 million loss on debt extinguishment. Source

Results and growth drivers

  • Revenue rose 6.9% in quarter: Total net revenue was $3.3 billion, up 6.9% year over year. Full-year net revenue was $12.5 billion, up 5.1%. Source
  • Net loss narrowed; adjusted EBITDA rose: Net loss was $116 million, against $128 million a year earlier. Non-GAAP Adjusted EBITDA was $224 million, against $96 million, a 6.7% margin. Source
  • Full-year profit and cash flow improved: Full-year net loss was $313 million, against $492 million. Full-year Adjusted EBITDA was $743 million, against $453 million. Source
  • Adjusted EPS turned positive in quarter: Diluted loss per share was $0.89, against $1.02. Non-GAAP Adjusted Diluted Earnings Per Share was $0.85, against a loss of $0.25. Source

Segments and regions

  • U.S. revenue and profit rose: U.S. net revenue was $2.9 billion, up $202 million or 7.4%. U.S. segment Adjusted EBITDA was $234 million, against $110 million a year earlier. Source
  • International revenue up 3.7%: International net revenue was $395 million, up 3.7%, with constant currency growth of 1.3%. International Adjusted EBITDA was a $10 million loss, against a $14 million loss. Source
  • Full-year international revenue flat: International net revenue for 2025 rose 0.4% to $1.5 billion. Full-year International Adjusted EBITDA was a $19 million loss, against $118 million a year earlier. Source

“This was characterized by two important themes: our share capture overwhelming the drag of the macro, and the substantial flow through of that growth to the bottom line.”

Niraj Shah, CEO, co-founder and co-chairman, Wayfair

Customers and orders

  • Active customers down 0.5%: Active customers were 21.3 million at December 31, 2025, down 0.5% year over year. The company describes active customers as a key indicator of its growth. Source
  • Revenue per active customer up: LTM net revenue per active customer was $586, up 5.6% year over year. Management describes this as an indicator of customers' purchasing patterns. Source
  • Repeat customer orders rose 3.5%: Repeat customers placed 8.8 million orders in the fourth quarter, up 3.5% year over year. Source

Margins and costs

  • Contribution margin rose to 15.3%: Non-GAAP Contribution Profit was $511 million, or 15.3% of net revenue, against 12.8% a year earlier. Full-year Contribution Margin was 15.2%, against 14.0%. Source
  • Advertising and overhead spend lower: Advertising expense was $379 million, against $429 million. Selling, operations, technology, general and administrative expense was $437 million, against $474 million. Source
  • Equity-based compensation eased: Equity-based compensation and related taxes were $84 million, against $88 million. The full-year total was $345 million, against $411 million. Source

“We expect our topline growth and flow through to adjusted EBITDA to be the bedrock of our story for years to come,”

Niraj Shah, CEO, co-founder and co-chairman, Wayfair

Demand and category conditions

  • Category contracted in final quarter: Management said the category contracted in the low single digits in the final quarter of 2025, while the company reported new customer growth. Source
  • Mobile share of orders rose: 64.9% of orders delivered were placed on a mobile device in the fourth quarter, against 64.5% a year earlier. Source
  • Repeat customer share of orders: Repeat customers placed 79.1% of orders delivered, against 79.4% a year earlier. Source

Cash, capital and debt

  • Free cash flow $145 million in quarter: Net cash from operations was $202 million, and Non-GAAP Free Cash Flow was $145 million, against $102 million a year earlier. Full-year Free Cash Flow was $329 million. Source
  • Liquidity $1.9 billion at year-end: Cash, cash equivalents and short-term investments were $1.5 billion. Total liquidity, including revolving credit facility availability, was $1.9 billion. Source
  • Long-term debt rose year over year: Long-term debt was $3,233 million at December 31, 2025, against $2,882 million at December 31, 2024. Source
  • Capital spending lower than prior year: Site and software development costs were $32 million in the quarter, against $40 million. Full-year site and software costs were $135 million, against $161 million. Source

Restructuring, Germany exit and footprint

  • Germany restructuring costs recorded: Full-year restructuring charges of $53 million included $48 million for the Germany Restructuring and $20 million for the March 2025 workforce reduction, partly offset by a $15 million gain. Source
  • Corporate office exit produced gain: A $15 million gain on lease modification, related mainly to the early exit of part of the corporate office, produced the quarter's restructuring credit. Source
  • Germany exit excluded from growth: Excluding the German market exit, net revenue grew 7.8% in the quarter and 6.1% for the year, against reported growth of 6.9% and 5.1%. Source

Figures management reported

FigureReported
Gross margin Source30.3% of total net revenue
Average order value Source$301, against $290
Orders delivered Source11.1 million, up 3.7%
Inventories Source$71 million at December 31, 2025, against $76 million

Risks management discussed

  • External: Management described the macroeconomic environment as a drag, which it said share capture overcame during 2025. Source
  • Operational: Full-year impairment and other related charges included $20 million tied to the German restructuring and weakened German macroeconomic conditions. Source
  • Demand: Management said the home category contracted in the low single digits in the final quarter of 2025. Source

Earlier plans management reported on

  • Not stated: The third-quarter release said the company had promised substantial profitability flow-through from contribution margin and fixed-cost discipline.

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.