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Otis Worldwide Corp.: Q4 FY2025 earnings call

What management said about Q4 FY2025, from the documents filed with the SEC on 28 January 2026: press release. Guidance figures: 4 new. The quarter’s numbers.

Key takeaways

  • Fourth-quarter sales rose 3%: Q4 net sales were $3.8 billion, up 3%, with organic sales up 1%. Service grew in all lines of business, partly offsetting a New Equipment decline in China and the Americas. Source
  • Q4 adjusted margin up 70 basis points: Adjusted operating profit margin reached 16.6% in Q4, up 70 basis points, on segment mix and segment performance. GAAP operating profit margin was 15.5%, up 110 basis points. Source
  • Q4 Service sales up 8%: Q4 Service net sales were $2.5 billion, up 8% reported and 5% organic. Source
  • Q4 New Equipment sales fell 5%: Q4 New Equipment net sales were $1.3 billion, down 5%, with low single digit organic growth in Asia Pacific and mid-single digit organic growth in EMEA. Source
  • Modernization orders rose 43%: Modernization orders rose 43% at constant currency in Q4, which management described as another quarter of exceptional performance. Source
  • Q4 operating cash flow reached $817 million: Q4 operating cash flow was $817 million, against $690 million a year earlier. Free cash flow was $772 million, and adjusted free cash flow was $817 million, up from $682 million. Source
  • Shareholder returns about $1.5 billion: Full-year repurchases of common stock were $809 million, with none recorded in Q4, and dividends paid were $647 million, against $606 million. Management says it raised the dividend again. Source

“Otis finished the year with solid performance driven by our Service flywheel.”

Chair, CEO & President Judy Marks

Guidance

AreaPeriodFigureAgainst last quarter
Net sales SourceFull year 2026$15.0 to $15.3 billionNew
Organic New Equipment sales SourceFull year 2026down low single digits to flatNew
Adjusted operating profit SourceFull year 2026$2.5 to $2.6 billionNew
Adjusted free cash flow SourceFull year 2026$1.6 to $1.7 billionNew

Quarter and full-year headline results

  • Fourth-quarter sales rose 3%: Q4 net sales were $3.8 billion, up 3%, with organic sales up 1%. Service grew in all lines of business, partly offsetting a New Equipment decline in China and the Americas. Source
  • Full-year sales flat organically: Full-year 2025 net sales were $14.4 billion, up 1% reported and flat organically. Service growth was offset by New Equipment. Source
  • Quarterly adjusted EPS rose 11%: Q4 adjusted EPS rose 11% to $1.03, and GAAP EPS rose 13% to $0.95. Drivers were operational performance and a lower share count. Source
  • Full-year GAAP EPS fell 14%: Full-year GAAP EPS fell 14% to $3.50, while adjusted EPS rose 6% to $4.05 on operating profit growth and a lower share count. Source

Operating profit and margin change

  • Adjusted operating profit up $47 million: Q4 adjusted operating profit was $630 million, up $47 million at actual currency and $29 million at constant currency, driven by Service and partly offset by New Equipment. Source
  • Q4 adjusted margin up 70 basis points: Adjusted operating profit margin reached 16.6% in Q4, up 70 basis points, on segment mix and segment performance. GAAP operating profit margin was 15.5%, up 110 basis points. Source
  • Full-year adjusted margin up 40 basis points: Full-year adjusted operating profit margin reached 16.9%, up 40 basis points. Favorable segment mix was partly offset by unfavorable segment performance. GAAP margin was 14.8%. Source
  • GAAP operating profit rose on prior-year items: Full-year GAAP operating profit was $2.1 billion, up $125 million, driven mainly by separation-related adjustments tied to non-recurring tax items in the prior year. Source

“Our 2026 outlook reflects momentum from Q4, an improved cost structure, a strategic focus on growth, and steady confidence that our strategy will continue driving meaningful returns for our shareholders.”

Chair, CEO & President Judy Marks

Service segment performance

  • Q4 Service sales up 8%: Q4 Service net sales were $2.5 billion, up 8% reported and 5% organic. Source
  • Maintenance and modernization both grew: Organic maintenance and repair sales rose 4% in Q4, and organic modernization sales rose 9%. Full-year organic growth in both lines was also 4% and 9%. Source
  • Q4 Service profit and margin rose: Service segment profit was $638 million, up $69 million at actual currency and $49 million at constant currency, on higher volume, favorable pricing and productivity, and asset-sale gains. Source
  • Full-year Service sales up 6%: Full-year Service net sales were $9.4 billion, up 6% reported and 5% organic. Segment profit was $2.4 billion, with segment margin of 25.1%, up 50 basis points. Source

New Equipment segment performance

  • Q4 New Equipment sales fell 5%: Q4 New Equipment net sales were $1.3 billion, down 5%, with low single digit organic growth in Asia Pacific and mid-single digit organic growth in EMEA. Source
  • Q4 New Equipment profit fell to $47 million: Segment profit was $47 million, down $17 million at actual currency, on lower volume and unfavorable price, partly offset by productivity and restructuring benefits. Margin was 3.6%. Source
  • Full-year New Equipment sales down 7%: Full-year New Equipment net sales were $5.0 billion. EMEA and Asia Pacific grew mid-single digits organically, more than offset by a greater than 20% China decline and a high single digit Americas decline. Segment margin was 4.8%. Source

Orders and modernization demand

  • Modernization orders rose 43%: Modernization orders rose 43% at constant currency in Q4, which management described as another quarter of exceptional performance. Source
  • Q4 New Equipment orders down 2%: New Equipment orders fell 2% at constant currency in Q4. EMEA and the Americas grew mid-single digits, offset by a high-teens Asia Pacific decline on a tough comparison and a mid-single digit China decline. Source
  • Full-year New Equipment orders flat: Full-year New Equipment orders were flat, with high single digit growth in the Americas and Asia Pacific and mid-single digit growth in EMEA, offset by an approximately 20% China decline. Source

Cash flow, capital and debt

  • Q4 operating cash flow reached $817 million: Q4 operating cash flow was $817 million, against $690 million a year earlier. Free cash flow was $772 million, and adjusted free cash flow was $817 million, up from $682 million. Source
  • Full-year cash flow tracked working capital: Full-year operating cash flow was $1,596 million, up from $1,563 million. Adjusted free cash flow was $1,583 million, up from $1,571 million. Working capital changes mostly offset lower net income. Source
  • Shareholder returns about $1.5 billion: Full-year repurchases of common stock were $809 million, with none recorded in Q4, and dividends paid were $647 million, against $606 million. Management says it raised the dividend again. Source
  • Noncontrolling interest shares bought: The company spent $217 million in Q4 acquiring noncontrolling interest shares, with nothing spent on this in Q4 of the prior year. The full-year figure was also $217 million, against $75 million. Source
  • Year-end debt and cash lower: Current borrowings and the current portion of long-term debt were $1,056 million, down from $1,351 million. Long-term debt was $6,900 million, against $6,973 million. Cash and cash equivalents were $1,096 million, down from $2,300 million. Source
  • Capital spending and acquisitions rose: Full-year capital expenditures were $152 million, against $126 million. Acquisitions of businesses and intangible assets were $109 million, against $87 million. Source

Costs, restructuring and tax

  • Full-year SG&A expense rose: Full-year SG&A expense was $1,979 million, up from $1,861 million. Q4 SG&A expense was $512 million, against $495 million. Source
  • UpLift restructuring charges shifted: UpLift restructuring charges were $4 million in Q4, down from $20 million, and $76 million for the full year, up from $31 million. Other restructuring was $13 million in Q4 and $54 million for the year. Source
  • Full-year adjusted tax rate eased: Adjusted effective tax rate was 24.6% for the full year, against 24.8% a year earlier. The Q4 adjusted rate was 26.7% in both years. Source

Footprint and workforce

  • Workforce of 72,000 people: The company reports 72,000 people, of whom 45,000 are field professionals. Source
  • Operations in over 200 countries: The company describes its operations as covering more than 200 countries and territories. Source
  • Headquarters in Connecticut: The company is headquartered in Connecticut, USA. Source

Coming up, as management said on 28 January 2026

  • German tax refunds into 2026: Refunds from the German tax litigation have started, and the company anticipates the refund process will continue into 2026. Source

Figures management reported

FigureReported
Customer units maintained Sourceapproximately 2.5 million
People moved per day Source2.5 billion
Modernization backlog growth Sourceup 34% at actual currency; up 30% at constant currency
New Equipment backlog growth Sourceup 6% at actual currency; up 2% at constant currency

Risks management discussed

  • Demand: New Equipment net sales in Q4 fell more than 20% in China and mid-single digits in the Americas. Source
  • External: Tariff headwinds, along with lower volume, unfavorable price and mix, reduced New Equipment segment profit in Q4. Source
  • Operational: Service Q4 profit growth was partly offset by inflation, including higher labor costs, and by mix. Source
  • Financial: Q4 adjusted EPS growth was partly offset by higher interest. Source

Earlier plans management reported on

  • Met: Management says the highest 2025 adjusted margin expansion and EPS growth came as it had anticipated. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.