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Insperity, Inc.: Q3 FY2025 earnings call

What management said about Q3 FY2025, from the documents filed with the SEC on 3 November 2025: press release. Guidance figures: 6 lowered, 6 new, 1 kept. The quarter’s numbers.

Key takeaways

  • Revenue rose 4% in the quarter: Revenues rose 4% to $1.6 billion from a year earlier. Nine-month revenues rose 4% to $5.1 billion, on higher pricing and growth in paid worksite employees. Source
  • Quarter moved to a net loss: Net loss was $20 million, or $(0.53) diluted EPS, against net income of $3 million, or $0.07, a year earlier. Adjusted EBITDA was $10 million and adjusted EPS $(0.20). Source
  • Nine-month earnings fell sharply: Nine-month net income was $26 million, diluted EPS $0.69, against $100 million and $2.63 a year earlier. Adjusted EBITDA was $144 million against $247 million; adjusted EPS $1.63 against $3.53. Source
  • Benefits costs drove gross profit down: Gross profit fell 15% to $195 million from $229 million, primarily on higher-than-expected benefits costs. Nine-month gross profit fell 13% to $728 million on unfavorable benefits program results. Source
  • Full-year adjusted EPS guidance lowered: Full-year 2025 adjusted EPS is now $0.84 to $1.47, from $1.81 to $2.51. Adjusted EBITDA is $119 million to $153 million, from $170 million to $205 million. Source
  • Fourth-quarter guidance given: Fourth-quarter guidance covers average paid WSEEs of 313,000 to 315,000, adjusted EPS $(0.79) to $(0.16), adjusted EBITDA $(25) million to $9 million and diluted EPS $(1.07) to $(0.44). Source

“We are actively working to position Insperity for sustainable profitability at normal historical levels as we execute on our plan in response to unexpected, elevated healthcare cost trend.”

Paul J. Sarvadi, Insperity chairman and chief executive officer

Guidance

AreaPeriodFigureAgainst last quarter
Average WSEEs paid SourceFull year 2025310,200 - 310,700Lowered from 310,300 - 313,400
Year-over-year increase in average WSEEs paid SourceFull year 20251.0% - 1.1%Lowered from 1% - 2%
Adjusted EPS SourceFull year 2025$0.84 - $1.47Lowered from $1.81 - $2.51
Adjusted EBITDA (in millions) SourceFull year 2025$119 - $153Lowered from $170 - $205
Diluted EPS SourceFull year 2025$(0.38) - $0.25Lowered from $0.59 - $1.29
Net income (loss) (in millions) SourceFull year 2025$(15) - $9Lowered from $23 - $49
Average WSEEs paid SourceFourth quarter 2025313,000 - 315,000New
Year-over-year increase in average WSEEs paid SourceFourth quarter 20251.3% - 1.9%New
Adjusted EPS SourceFourth quarter 2025$(0.79) - $(0.16)New
Adjusted EBITDA (in millions) SourceFourth quarter 2025$(25) - $9New
Diluted EPS SourceFourth quarter 2025$(1.07) - $(0.44)New
Net income (loss) (in millions) SourceFourth quarter 2025$(40) - $(16)New
Stock-based compensation (in millions) SourceFourth quarter 2025 and full year 2025$14 (Q4); $61 (full year)Kept

What changed from last quarter

  • Guidance lowered: Full-year 2025 ranges were lowered for WSEEs, adjusted EPS, adjusted EBITDA, diluted EPS and net income, compared with the second-quarter release. Source
  • New guidance: Fourth-quarter 2025 guidance was given for the first time; the second-quarter release gave guidance through the third quarter. Source
  • Guidance kept: Full-year 2025 stock-based compensation guidance stayed at $61 million, the same as in the second-quarter release. Source
  • New: A UnitedHealthcare contract extension through 2028 was announced, with the release citing significant cost savings and lower risk. Source
  • New: HRScale, the joint solution with Workday, moved to official rollout; the second-quarter release had targeted a beta go-live with clients early next year. Source

Third quarter and nine-month results

  • Revenue rose 4% in the quarter: Revenues rose 4% to $1.6 billion from a year earlier. Nine-month revenues rose 4% to $5.1 billion, on higher pricing and growth in paid worksite employees. Source
  • Quarter moved to a net loss: Net loss was $20 million, or $(0.53) diluted EPS, against net income of $3 million, or $0.07, a year earlier. Adjusted EBITDA was $10 million and adjusted EPS $(0.20). Source
  • Nine-month earnings fell sharply: Nine-month net income was $26 million, diluted EPS $0.69, against $100 million and $2.63 a year earlier. Adjusted EBITDA was $144 million against $247 million; adjusted EPS $1.63 against $3.53. Source

Benefits costs and UnitedHealthcare

  • Benefits costs drove gross profit down: Gross profit fell 15% to $195 million from $229 million, primarily on higher-than-expected benefits costs. Nine-month gross profit fell 13% to $728 million on unfavorable benefits program results. Source
  • Non-bonus payroll cost rose 4%: Non-bonus payroll cost, which management uses to analyze workers' compensation costs, was $8,377 million, up 4%, or $8,926 per WSEE per month, up 3%. Bonus payroll cost was $729 million. Source
  • UnitedHealthcare contract cuts costs: Management said the multi-year contract extension provides significant cost reductions and helps address the elevated benefits cost trend. Source

“We believe the structure of the agreement improves our financial outlook substantially for 2026 and enhances strategic alignment for growth and profitability in subsequent years.”

James D. Allison, executive vice president of finance, chief financial officer and treasurer

Operating expenses and per-WSEE economics

  • Operating expenses fell 4%: Operating expenses were $220 million, against $228 million a year earlier. Nine-month operating expenses were $692 million, down 1%. Source
  • Quarter operating result turned to loss: Operating loss was $25 million, against operating income of $1 million a year earlier. Nine-month operating income was $36 million, down 73%. Source
  • Per-WSEE gross profit fell 16%: Gross profit per WSEE per month was $208 against $247, down 16%. Operating expenses per WSEE per month were $235 against $246, down 4%. Source

Products, partnership and strategy

  • Workday partnership spend declined: Costs of the Workday strategic partnership within operating expenses were $11 million in the quarter, against $19 million a year earlier, and $38 million for the nine months. Source
  • HRScale rollout made official: HRScale, the joint development offering with Workday, has moved to official rollout. The prior release had targeted a beta go-live with clients early next year. Source
  • Management sees HRScale as catalyst: Management expects HRScale to position Insperity uniquely in the marketplace and to act as a catalyst for future growth. Source

Full-year 2025 guidance

  • Full-year adjusted EPS guidance lowered: Full-year 2025 adjusted EPS is now $0.84 to $1.47, from $1.81 to $2.51. Adjusted EBITDA is $119 million to $153 million, from $170 million to $205 million. Source
  • Full-year diluted EPS and net income cut: Full-year diluted EPS is now $(0.38) to $0.25, from $0.59 to $1.29. Net income is $(15) million to $9 million, from $23 million to $49 million. Source
  • Fourth-quarter guidance given: Fourth-quarter guidance covers average paid WSEEs of 313,000 to 315,000, adjusted EPS $(0.79) to $(0.16), adjusted EBITDA $(25) million to $9 million and diluted EPS $(1.07) to $(0.44). Source
  • Full-year WSEE range narrowed: Full-year average paid WSEEs are now 310,200 to 310,700, against 310,300 to 313,400 before, with year-over-year growth of 1.0% to 1.1%, from 1% to 2%. Source
  • Stock-based compensation guidance unchanged: Stock-based compensation is guided at $14 million for the fourth quarter and $61 million for the full year, the same full-year figure as before. Source

Capital, cash and shareholder returns

  • Nine-month returns reached $87 million: Shareholder returns were $87 million in the first nine months: about 225,000 shares repurchased for $19 million and $68 million in cash dividends. Source
  • Capital spending rose to $22 million: Capital expenditures were $22 million for the first nine months, against $13 million for the first half of 2025 as stated in the second-quarter release. Source
  • Adjusted cash and borrowings reported: Adjusted cash was $120 million at September 30, 2025, against $134 million at December 31, 2024. Borrowings were $370 million under the $650 million credit facility. Source
  • Reported cash fell from year-end: Cash and cash equivalents were $422 million at September 30, 2025, against $1,039 million at December 31, 2024, with payroll-related balances lower over the same period. Source

Clients, headcount and pricing

  • Focus on right clients and price: Management said it will keep attracting and retaining clients at the right price and manage expenses prudently. Source
  • Paid worksite employees up 1%: Average paid WSEEs were 312,842 in the quarter, up 1% from 309,088, and 309,327 for the nine months, also up 1%. Source
  • Revenue per WSEE rose 3%: Revenue per WSEE per month was $1,729 in the quarter against $1,683, up 3%, and $1,848 for the nine months against $1,800, up 3%. Source

Coming up, as management said on 3 November 2025

  • UnitedHealthcare pooling level lowered: The pooling level for large claims falls to $500,000 from January 1, 2026, under the extended UnitedHealthcare contract. Source

Figures management reported

FigureReported
Average WSEEs paid, third quarter 2025 Source312,842
Average WSEEs paid, nine months 2025 Source309,327
Revenue per WSEE per month, third quarter 2025 Source$1,729

Risks management discussed

  • Operational: Benefits costs remain the main pressure: elevated inpatient, outpatient and pharmacy trends and more large claims drove the quarter's higher costs. Source
  • External: Management describes macro pressures on the business as significant and says there is more work to do on results. Source

Earlier plans management reported on

  • Not stated: The second-quarter release said substantial progress had been made in executing a pricing plan and benefit plan design changes.
  • Not stated: The second-quarter release said the balance-of-year plan was believed to lay the foundation for accelerated growth and improved profitability in 2026.
  • Not stated: The second-quarter release targeted a beta go-live with clients early next year; the third-quarter release announces an official rollout underway.

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.