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Jack Henry & Associates Inc.: Q1 FY2027 earnings call

What management said about Q1 FY2027, from the documents filed with the SEC on 3 November 2026: press release. Guidance figures: 1 kept. The quarter’s numbers.

Key takeaways

  • Revenue and EPS both grew: GAAP revenue rose to $701,547 thousand and GAAP diluted EPS was $2.28, against $1.97. GAAP operating income rose to $207,071 thousand. Non-GAAP adjusted revenue rose 7.2%. Source
  • Deconversion revenue excluded from non-GAAP: Deconversion revenue was $17.9 million in the quarter, compared with $8.6 million a year earlier. It is excluded from non-GAAP revenue and operating income.
  • Core growth against one-time items: Management said the prior year comparison included one-time on-premise implementation and consulting revenue. Excluding those items, key recurring Core growth was 8.6%. Source
  • Cost of revenue rose 7.9%: Cost of revenue rose to $376,046 thousand. Management cited personnel costs, cloud consumption, amortization and licenses, partly offset by higher labor cost deferral. Source
  • GAAP operating margin reached 29.5%: GAAP operating margin was 29.5%, compared with 28.5% a year earlier. Total operating expenses rose 7.3% to $494,476 thousand. Source
  • Free cash flow reached $82.9 million: Free cash flow was $82,932 thousand, compared with $69,477 thousand a year earlier. Operating cash conversion was 100.5%. Source
  • Repurchases totaled $71 million: Stock repurchases were $71 million at an average price of $153.47 per share, during the quarter. Source
  • Operating return on invested capital: NOPAT ROIC was 23.2%, compared with 21.9% a year earlier. Management said revenue growth and leverage contributed to the non-GAAP margin. Source

“The demand environment remains very strong, as reflected in our outstanding sales performance and robust pipeline.”

Greg Adelson, President and CEO

Guidance

AreaPeriodFigureAgainst last quarter
GAAP revenue Sourcefiscal 2027 (year ending June 30, 2027)$2,698 million to $2,718 million
GAAP operating margin Sourcefiscal 202724.7% to 24.9%
GAAP diluted EPS Sourcefiscal 2027$7.47 to $7.51
GAAP operating income Sourcefiscal 2027$665 million to $676 million
Non-GAAP adjusted revenue Sourcefiscal 2027$2,667 million to $2,687 million
Non-GAAP adjusted operating margin Sourcefiscal 202724.1% to 24.3%
Deconversion revenue estimatefiscal 2027$30.0 millionKept

What changed from last quarter

  • New: Public and Private Cloud revenue was renamed Cloud Services from the first quarter of fiscal 2027. Management said this is a presentation change only. Source
  • New: A product moved from the Core segment to the Complementary segment. Fiscal 2026 first-quarter results were recast, with segment-level effects only. Source
  • New guidance: A fiscal 2027 deconversion revenue estimate of $30.0 million was given in the October 29 release, after first-quarter deconversion revenue was reported.

Results and growth drivers

  • Revenue and EPS both grew: GAAP revenue rose to $701,547 thousand and GAAP diluted EPS was $2.28, against $1.97. GAAP operating income rose to $207,071 thousand. Non-GAAP adjusted revenue rose 7.2%. Source
  • Deconversion revenue excluded from non-GAAP: Deconversion revenue was $17.9 million in the quarter, compared with $8.6 million a year earlier. It is excluded from non-GAAP revenue and operating income.
  • Services and support revenue rose: Services and support revenue rose 7.5%. Hosting revenue was up 11.7%, deconversion revenue added $9,292 thousand, and software usage revenue was up 9.9%. Source
  • Processing revenue grew on card: Processing revenue rose 10.7%. Card revenue growth came from monthly service and risk management fees, while faster payments revenue grew 43.8%. Source

Segments and core growth

  • Payments segment grew 9.2%: GAAP segment growth was 7.1% for Core, 9.2% for Payments, 10.4% for Complementary and 6.2% for Corporate Services. Payments revenue reached $252,111 thousand. Source
  • Non-GAAP segment growth ranged: On non-GAAP adjusted revenue, Core rose 4.9%, Payments 8.3%, Complementary 8.4% and Corporate Services 5.2%. Source
  • Core growth against one-time items: Management said the prior year comparison included one-time on-premise implementation and consulting revenue. Excluding those items, key recurring Core growth was 8.6%. Source

“Revenue growth and leverage in our business model contributed to non-GAAP operating income margin of 28.2% and an outstanding ROIC of 23.2%”

Mimi Carsley, CFO and Treasurer

Products and customer activity

  • Faster payments volumes expanded: Faster payments revenue grew 43.8% on expanding transactional volumes, which the company cited as a driver of processing growth. Source
  • Clients migrating to private cloud: Management said new and existing clients keep moving to the private cloud, and processing volumes are expanding. Source
  • Digital platform users increased: Digital and transaction revenue rose 13.3%, which management attributed to more active users on the digital platform and to products ramping up. Source

Costs and operating margin

  • Cost of revenue rose 7.9%: Cost of revenue rose to $376,046 thousand. Management cited personnel costs, cloud consumption, amortization and licenses, partly offset by higher labor cost deferral. Source
  • R&D expense rose 16.6%: Research and development expense rose to $45,781 thousand, mainly from personnel costs net of capitalization. Source
  • SG&A slightly lower on event timing: Selling, general and administrative expense was $72,649 thousand, down 0.2%, mainly from lower expenses tied to the timing of the Connect conference. Source
  • GAAP operating margin reached 29.5%: GAAP operating margin was 29.5%, compared with 28.5% a year earlier. Total operating expenses rose 7.3% to $494,476 thousand. Source

Cash flow and capital returns

  • Free cash flow reached $82.9 million: Free cash flow was $82,932 thousand, compared with $69,477 thousand a year earlier. Operating cash conversion was 100.5%. Source
  • Repurchases totaled $71 million: Stock repurchases were $71 million at an average price of $153.47 per share, during the quarter. Source
  • Dividends paid $42.8 million: Dividends paid were $42,768 thousand, against $42,145 thousand a year earlier. Treasury stock purchases were $70,903 thousand. Source
  • Capital expenditures increased: Capital expenditures were $26,960 thousand, compared with $8,880 thousand a year earlier. Source
  • Borrowings rose to $85 million: Borrowings on credit facilities were $85 million at quarter end, compared with $20 million a year earlier. Source

Guidance basis and adjustments

  • Guidance excludes acquisitions and dispositions: The full-year guidance assumes no acquisitions or dispositions will be made during fiscal 2027. Source
  • Non-GAAP guidance excludes deconversions: Non-GAAP guidance excludes deconversion revenue and expenses, acquisition revenue and expenses, and the gain on assets, net. Source
  • Victor acquisition excluded from adjusted results: Effects of the Victor Technologies acquisition are excluded from non-GAAP results. The acquisition contributed $1,451 thousand of revenue in the quarter. Source

Returns and profitability measures

  • Operating return on invested capital: NOPAT ROIC was 23.2%, compared with 21.9% a year earlier. Management said revenue growth and leverage contributed to the non-GAAP margin. Source
  • Return on average equity: Trailing four-quarter net income was $519,202 thousand. Return on average stockholders' equity was 24.3%, compared with 23.5% a year earlier. Source
  • Non-GAAP net income up 10.1%: Non-GAAP adjusted net income was $149,438 thousand, compared with $135,704 thousand a year earlier. Source

Coming up, as management said on 3 November 2026

  • Connect held in second quarter: The Connect conference will be held in the second quarter for the next four years. Source
  • Remaining-year deconversion estimates: Deconversion revenue and expenses are based on actuals for the quarter and estimates for the rest of fiscal 2027. Source

Figures management reported

FigureReported
Cloud Services revenue Source$217,701 thousand, up 11.3% from $195,609 thousand
Key revenue Source$514,287 thousand, up 11.0%, 73.3% of GAAP revenue
Non-key revenue Source$187,260 thousand, up 3.3%, 26.7% of GAAP revenue
Deferred revenue Source$332,747 thousand at September 30, 2026
Clients Sourceapproximately 7,200

Risks management discussed

  • External: Management said deconversion revenue depends on client acquisitions by other institutions and on factors outside its control.
  • Operational: Higher cloud consumption costs, including artificial intelligence and security costs, raised cost of revenue this quarter. Source

Earlier plans management reported on

  • Ahead: Management said first-quarter results exceeded the view it gave in August. Source
  • Ahead: Management said that, based on improved revenue drivers, results again exceeded consensus expectations. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.