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Hims & Hers Health, Inc.: Q3 FY2025 earnings call

What management said about Q3 FY2025, from the documents filed with the SEC on 3 November 2025: press release. Guidance figures: 2 new. The quarter’s numbers.

Key takeaways

  • Revenue up 49% in the quarter: Third-quarter revenue was $599.0 million, compared with $401.6 million a year earlier. Source
  • Adjusted EBITDA up 53%: Adjusted EBITDA was $78.4 million, compared with $51.1 million a year earlier. The margin was 13% in both periods. Source
  • Gross margin down to 74%: Gross margin was 74%, down from 79% a year earlier. Cost of revenue rose to $156.9 million from $83.7 million. Source
  • Operating cash flow $148.7 million: Operating cash flow was $148.7 million, up from $85.3 million a year earlier. Nine-month operating cash flow was $238.7 million. Source
  • Fourth-quarter revenue guided $605M - $625M: Fourth-quarter revenue is guided to $605 million to $625 million. Source
  • Full-year revenue range narrowed: Full-year 2025 revenue guidance is $2.335 billion to $2.355 billion, narrowed from $2.3 billion to $2.4 billion. Source
  • Novo Nordisk talks on Wegovy: Discussions are active to offer Wegovy injections and oral Wegovy, once FDA approved, through the platform. No definitive agreement has been executed. Source

“This quarter we continued to prove that our vision of helping tens of millions of people around the world access best-in-class, personalized care, from the comfort of their own home is more real than ever.”

Andrew Dudum, co-founder and CEO

Guidance

AreaPeriodFigureAgainst last quarter
Revenue SourceFourth quarter 2025$605 million to $625 millionNew
Adjusted EBITDA SourceFourth quarter 2025$55 million to $65 million; Adjusted EBITDA margin 9% to 10%New
Revenue SourceFull year 2025$2.335 billion to $2.355 billion
Adjusted EBITDA SourceFull year 2025$307 million to $317 million; Adjusted EBITDA margin 13%

What changed from last quarter

  • New guidance: Fourth-quarter 2025 revenue and Adjusted EBITDA guidance was given. The previous release gave third-quarter guidance. Source
  • New: Discussions with Novo Nordisk on offering Wegovy products through the platform are reported. The previous release did not mention them. Source

Results and growth drivers

  • Revenue up 49% in the quarter: Third-quarter revenue was $599.0 million, compared with $401.6 million a year earlier. Source
  • Nine-month revenue up 74%: Nine-month revenue was $1,729.8 million, compared with $995.4 million a year earlier. Source
  • Adjusted EBITDA up 53%: Adjusted EBITDA was $78.4 million, compared with $51.1 million a year earlier. The margin was 13% in both periods. Source
  • Net income lower after prior tax benefit: Net income was $15.8 million, down from $75.6 million. The prior-year quarter included a $60.8 million tax benefit from releasing a valuation allowance. Source

Segments and revenue mix

  • Online revenue up 50%: Online revenue was $589.1 million, up from $392.6 million. It is generated through the company's websites and mobile applications, and most of it is subscription-based. Source
  • Wholesale revenue up 10%: Wholesale revenue, from non-prescription product sales to retailers and consignment platforms, was $9.9 million, up from $9.0 million. Nine-month wholesale revenue fell 3%. Source

“In the third quarter, revenue grew 49% and Adjusted EBITDA grew 53% year over year, driven by execution against our strategy to broaden access to personalized care that can increasingly serve customers across a wider range of needs.”

Yemi Okupe, CFO

Subscribers and revenue per subscriber

  • Monthly revenue per subscriber up 19%: Monthly online revenue per average subscriber was $80, up from $67. The nine-month figure was $80, up from $60. Source
  • Subscriptions drive most online sales: The release states that the majority of online revenue comes from subscriptions, where customers agree to recurring billing. One-time purchasers are not counted as subscribers. Source
  • Customers can pause or cancel: Subscribers can cancel or snooze subscriptions between billing periods and reactivate them later, per the company's definition. Source

Costs, gross margin and profit

  • Gross margin down to 74%: Gross margin was 74%, down from 79% a year earlier. Cost of revenue rose to $156.9 million from $83.7 million. Source
  • Marketing expense rose to $232.2M: Marketing expense was $232.2 million, up from $182.3 million. Operations and support rose to $76.8 million from $47.5 million. Source
  • Operating income fell to $11.8M: Income from operations was $11.8 million, against $22.4 million. General and administrative expense rose to $80.7 million from $44.6 million. Source
  • Stock compensation rose: Stock-based compensation was $40.2 million, up from $24.9 million. Payroll tax on stock compensation of $2.3 million was excluded from Adjusted EBITDA. Source

“Looking ahead, we’re excited to be in a position to confidently invest in the long-term trajectory of our business.”

Yemi Okupe, CFO

Cash, capital and shareholder returns

  • Operating cash flow $148.7 million: Operating cash flow was $148.7 million, up from $85.3 million a year earlier. Nine-month operating cash flow was $238.7 million. Source
  • Free cash flow flat at $79.4M: Free cash flow was $79.4 million, the same as a year earlier. Nine-month free cash flow was $60.0 million, against $138.8 million, after higher capital purchases. Source
  • Capital purchases rose sharply: Purchases of property, equipment and intangible assets were $65.3 million in the quarter, against $3.3 million. The nine-month total was $166.7 million. Source
  • Cash and investments on hand: At September 30, 2025, cash and equivalents were $345.8 million, short-term investments $284.0 million and long-term investments $438.3 million. Convertible senior notes were $971.0 million. Source
  • Nine-month buybacks lower: Nine-month repurchases of common stock were $9.5 million, against $78.0 million a year earlier. No quarterly repurchase figure is given separately. Source

Guidance for fourth quarter and 2025

  • Fourth-quarter revenue guided $605M - $625M: Fourth-quarter revenue is guided to $605 million to $625 million. Source
  • Q4 Adjusted EBITDA $55M - $65M: Fourth-quarter Adjusted EBITDA is guided to $55 million to $65 million, a 9% to 10% margin. Source
  • Full-year revenue range narrowed: Full-year 2025 revenue guidance is $2.335 billion to $2.355 billion, narrowed from $2.3 billion to $2.4 billion. Source
  • Full-year Adjusted EBITDA narrowed: Full-year Adjusted EBITDA is guided to $307 million to $317 million, a 13% margin, narrowed from $295 million to $335 million. Source

Strategy and partnerships

  • Novo Nordisk talks on Wegovy: Discussions are active to offer Wegovy injections and oral Wegovy, once FDA approved, through the platform. No definitive agreement has been executed. Source
  • New specialties and global brand: The CEO said the company is launching specialties at an increasing pace, partnering with healthcare leaders, and making progress as a global brand. Source

Coming up, as management said on 3 November 2025

  • Novo terms may be disclosed later: The company may voluntarily disclose terms of any definitive Novo Nordisk agreement if and when executed, but may have no legal obligation to do so. Source

Figures management reported

FigureReported
Subscribers (end of period) Source2,471 thousand, up 21% year-over-year

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.