Genpact (G) FY2025 results: revenue $5.1 billion, up 6.6% on the year

Genpact runs business processes and builds data, AI and technology systems for large companies, which it describes as agentic and advanced technology solutions. It was set up more than 25 years ago as the global capability center for the General Electric Company, where its job was to refine shared business processes using Lean Six Sigma and similar methods. It is organized in Bermuda. At December 31, 2025 it had over 146,500 employees working in more than 35 countries.

Two kinds of work

Since the quarter that began April 1, 2025, it has split its work into Advanced Technology Solutions and Core Business Services. Advanced Technology Solutions covers Data and AI, including data engineering and generative AI; Digital Technology, its own and partners' software for running processes; Advisory Services on process design, operating models and M&A; and Agentic Solutions, which use large and small language models, robotic process automation and orchestration to deploy AI agents that handle parts of a workflow while people handle judgement and oversight. Core Business Services covers Decision Support Services, which analyze data for clients' supply chain, procurement, risk and financial planning; Technology Services, including application management and support for platforms such as Enterprise Resource Planning systems; and Digital Operations, its traditional managed services that run clients' operations.

The three segments

Financial Services serves banks, capital markets firms and insurers. For insurers it offers underwriting support, policy administration, claims management, catastrophe and actuarial modeling, and third-party administration of property and casualty claims, and for banks it handles work such as fraud and dispute management, anti-money laundering, Know Your Customer and sanctions screening. Consumer and Healthcare serves consumer goods makers, retailers, life sciences companies, healthcare payers and providers, with work ranging from demand planning and trade promotion to regulatory affairs and claims processing. High Tech and Manufacturing serves technology, software, social media, semiconductor and media companies, with services such as trust and safety and advertising sales support, and manufacturers in aerospace, automotive, chemicals, energy and other sectors, with procurement, logistics, aftermarket support and engineering services.

Functional services

Across all three it provides finance and accounting services, including accounts payable, invoice-to-cash, record to report and financial planning and analysis, as well as supply chain and procurement, human resources advisory, and sales and marketing services. It also helps clients set up their own global business services and global capability centers, from location selection and hiring to transition.

Clients and delivery

Its clients include about one quarter of the Fortune Global 500. Digital Operations work is often contracted under a master services agreement supplemented by statements of work, while Agentic Solutions are typically sold on software-as-a-service agreements. It serves clients from more than 100 delivery centers in more than 25 countries, including India, the Philippines, China, Poland, Romania, Mexico, Guatemala, Costa Rica, Colombia, Brazil and the United States. Under its Genpact Virtual Captive model, a client gets dedicated teams and dedicated infrastructure at Genpact's delivery centers.

Leadership

Balkrishan Kalra is President and Chief Executive Officer.

From Genpact's annual report on Form 10-K for the year ended 31 December 2025. The filing

Written from the 10-K filed 26 February 2026: read the full 10-K.