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Customers Bancorp, Inc.: Q2 FY2026 earnings call

What management said about Q2 FY2026, from the documents filed with the SEC on 23 July 2026: press release. The quarter’s numbers.

Key takeaways

  • Net income rose to $71.6 million: Net income available to common shareholders was $71.6 million, or $2.05 per diluted share, up from $1.97 in Q1 2026. ROAA was 1.13% and ROCE was 13.22%. Source
  • Specialized lending led loan growth: C&I specialized lending rose $253 million, or 3.4%, to $7.7 billion. Non-owner occupied CRE rose $145 million, or 8.3%, and multifamily rose $113 million, or 4.5%. Source
  • Non-interest bearing deposits reached record: Non-interest bearing deposits reached $6.9 billion, or 31.8% of total deposits, a period end record, up $174.1 million from Q1 2026. Source
  • Specialized lending drove interest income: Net interest income rose $2.0 million from Q1 2026 on higher interest income, mainly from C&I specialized lending, partly offset by higher interest expense. Source
  • Salaries rose on merit and headcount: Salaries and employee benefits rose $4.7 million from Q1 2026 on merit increases and higher headcount. Total non-interest expense was $114.9 million. Source
  • Nonperforming loans include SBA guarantees: Nonperforming loans were $56 million, of which about $12 million is government-guaranteed. Excluding that portion, they were $44 million, or 0.24% of total loans. Source
  • AI loan closing pilot ran seven days: The AI-powered loan closing pilot closed selected commercial loans in seven days, versus 30 to 60 days typically, according to the CEO. Source

“I am pleased to share our second quarter 2026 results that show the company’s continued execution of its strategic priorities and underscore our success in growing franchise value.”

Customers Bancorp CEO Sam Sidhu

Guidance

AreaPeriodFigureAgainst last quarter
Net interest margin SourceQ3 2026 and Q4 2026rebound to roughly Q1 2026 levels in Q3 2026; additional expansion in Q4 2026

What changed from last quarter

  • Guidance raised: The operational excellence savings goal was upsized from the $20 million initial goal stated in the Q1 2026 release to $30 million of annual run rate, which management says was achieved. Source

Earnings and profitability

  • Net income rose to $71.6 million: Net income available to common shareholders was $71.6 million, or $2.05 per diluted share, up from $1.97 in Q1 2026. ROAA was 1.13% and ROCE was 13.22%. Source
  • Core earnings nearly equal GAAP: Core earnings were $71.5 million, or $2.05 per diluted share, excluding $0.1 million of pre-tax gains on investment securities. Core ROAA was 1.13%. Source
  • Tax expense fell from Q1: Income tax expense was $17.9 million, down from $20.7 million in Q1 2026, at an effective tax rate of 20%, reflecting favorable permanent tax differences. Source

Loan growth by category

  • Specialized lending led loan growth: C&I specialized lending rose $253 million, or 3.4%, to $7.7 billion. Non-owner occupied CRE rose $145 million, or 8.3%, and multifamily rose $113 million, or 4.5%. Source
  • Mortgage finance loans declined: Mortgage finance loans fell $101 million, or 5.5%, to $1.7 billion, partly offsetting increases in other categories. Source
  • Construction loans more than doubled year over year: Construction loans rose $118 million, or 119.9%, year over year, while C&I specialized lending rose $1.2 billion, or 18.5%, over the same period. Source

“Importantly we are driving significant positive operating leverage with core revenue* growth of 13% and core expense* growth of only 8% in the six months ended June 30, 2026 compared to 2025.”

Customers Bancorp CFO Mark McCollom

Deposits and funding mix

  • Non-interest bearing deposits reached record: Non-interest bearing deposits reached $6.9 billion, or 31.8% of total deposits, a period end record, up $174.1 million from Q1 2026. Source
  • Real estate vertical added $300 million: The real estate vertical added $300 million in deposit balances in the quarter and has a nine-figure pipeline per quarter through year end, management said. Source
  • Commercial accounts grew 5% in quarter: Net commercial accounts rose by about 1,250, a 5% increase in a single quarter, which management described as granular growth. Source

Net interest income and drivers

  • Specialized lending drove interest income: Net interest income rose $2.0 million from Q1 2026 on higher interest income, mainly from C&I specialized lending, partly offset by higher interest expense. Source
  • Net interest income up 9% year over year: Net interest income was up 9% from Q2 2025, the CFO said, reflecting higher interest income from loans. Source
  • FHLB interest expense climbed: FHLB advance interest rose to $17.1 million from $12.9 million in Q1 2026, after net FHLB draws. Source

“We were very pleased with the start to 2026 and remain focused on executing in those areas which differentiate us from our peers.”

Customers Bancorp CEO Sam Sidhu

Non-interest income and costs

  • Non-interest income nearly flat: Non-interest income was $34.0 million, down $0.3 million from Q1 2026, as lower warrant gains cut loan fees by $1.8 million and bank-owned life insurance fell $0.9 million. Source
  • Commercial lease income held steady: Commercial lease income was $15.4 million, little changed from Q1 2026 and up from $11.1 million in Q2 2025. Source
  • Salaries rose on merit and headcount: Salaries and employee benefits rose $4.7 million from Q1 2026 on merit increases and higher headcount. Total non-interest expense was $114.9 million. Source
  • FDIC assessments and professional fees fell: FDIC assessments, non-income taxes and regulatory fees fell $3.6 million, and professional fees fell $1.7 million, from Q1 2026. Source

Asset quality and credit

  • Allowance rose with loan book: The allowance for credit losses on loans and leases rose to $164 million from $161 million at March 31, 2026. Source
  • Nonperforming loans include SBA guarantees: Nonperforming loans were $56 million, of which about $12 million is government-guaranteed. Excluding that portion, they were $44 million, or 0.24% of total loans. Source
  • Reserves covered 293% of nonperforming loans: Reserves covered 293% of nonperforming loans at quarter end, management said, down from 337% at March 31, 2026. Source

Capital, securities and buybacks

  • Book value per share rose to $65.31: Book value per common share was $65.31, up from $63.64 at March 31, 2026 and $56.36 a year earlier. Tangible book value per share was $65.20. Source
  • Earnings lifted common equity: Common equity rose $61 million to $2.2 billion, mainly from earnings of $72 million, offset in part by $7 million of share repurchases. Source
  • Repurchases totaled 92,804 shares: Buybacks were 92,804 shares at a weighted average of $73.03, compared with 621,668 shares at $68.04 in Q1 2026. Source
  • Investment securities rose on agency MBS: Investment securities totaled $3.3 billion, up $602 million from March 31, 2026 and $528 million from a year earlier. Source

AI, automation and payments

  • AI loan closing pilot ran seven days: The AI-powered loan closing pilot closed selected commercial loans in seven days, versus 30 to 60 days typically, according to the CEO. Source
  • AI pilots for KYC and OFAC screening: AI-powered KYC screening and OFAC false-positive clearing were piloted, which management said strengthens compliance consistency and frees capacity. Source
  • Prospecting success rose in verticals: AI improved prospecting success rates by over 100% in select verticals, according to the CEO. Source
  • CubiX volume passed $5 trillion: Cumulative network transaction volume on the cubiX payments platform surpassed $5 trillion during the quarter. Source

Team recruitment and accounts

  • Recent commercial teams added deposits: Commercial teams hired since Q2 2023 added about $570 million of deposits year to date, 65% of the growth from non-interest bearing deposits. Source
  • 2025 teams added 475 accounts: Teams hired in 2025 alone added 475 commercial accounts in the quarter. Source
  • Recruitment strategy to continue: Management said it is confident in continuing above-industry loan and deposit growth and building on the team recruitment strategy. Source

Coming up, as management said on 23 July 2026

  • AI tools and payment launches planned: Management expects broad rollout of the seven-day loan closing tool, faster commercial deposit onboarding, and new payment business lines. Source
  • Payments capabilities to expand: Management expects payments capabilities to keep expanding, driven by new industries, use cases and expanded product offerings for existing clients. Source

Figures management reported

FigureReported
Net interest margin Source3.17% tax equivalent in Q2 2026 (3.22% in Q1 2026)
Net interest income Source$193.4 million
Loans and loan growth Source$18.0 billion; up 3.6% from Q1 2026
Deposits and deposit costs Source2.50% total average cost of deposits; total deposits $21.7 billion
Provision for credit losses Source$23.1 million
Net charge-offs Source$14.6 million; 0.34% annualized
Nonperforming assets Source$85.7 million; 0.32% of total assets
CET1 ratio Source12.8% (estimated for Q2 2026)
Efficiency ratio Source50.55%

Risks management discussed

  • Financial: Estimated uninsured deposits were $7.6 billion, or 35% of total deposits, with immediately available liquidity covering about 146% of them. Source
  • Financial: Nonperforming loans rose to 0.31% of total loans from 0.27% in Q1 2026 and 0.18% a year earlier. Source
  • Financial: The average-balance net interest margin was 3.15% in Q2 2026, down from 3.22% in Q1 2026, a level management expects to be the low point. Source

Earlier plans management reported on

  • Ahead: The seven-day commercial loan closing milestone was reached one to two quarters earlier than planned, per management. Source
  • Not stated: Management said it expects to continue executing across the four top priorities set for 2026. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.