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Commerce.com, Inc.: Q2 FY2026 earnings call

What management said about Q2 FY2026, from the documents filed with the SEC on 6 August 2026: press release. Guidance figures: 2 lowered, 2 new. The quarter’s numbers.

Key takeaways

  • Revenue flat, ARR up 2%: Total revenue was $84.5 million, up 0.1% year over year. Total ARR reached $360.5 million at June 30, up 2% from a year earlier. Source
  • GAAP net income turned positive: GAAP net income was $1.1 million, against a net loss of $8.4 million a year earlier. GAAP diluted net income per share was $0.01. Source
  • Non-GAAP operating income rose: Non-GAAP operating income was $8.1 million, against $4.8 million a year earlier. The non-GAAP operating margin was 9.6%, up from 5.7%. Source
  • GAAP gross margin fell to 75%: GAAP gross margin was 75%, against 79% a year earlier. Non-GAAP gross margin was 76%, against 80%. Source
  • Investment in product and AI commerce: Management said it is making deliberate decisions to strengthen durability by investing in product intelligence, AI-driven commerce and open architecture. Source
  • Net revenue retention rose again: NRR was 95.8%, up from 95.4% in March and 94.5% a year earlier. Source
  • Operating cash flow lower: Net cash from operating activities was $5.1 million in the quarter, against $13.6 million a year earlier. Source

“Our second quarter results reflect another period of disciplined execution, with revenue of $84.5 million, 14% GMV growth, positive GAAP net income for the second consecutive quarter, and a third consecutive quarter of sequential improvement in net revenue retention”

Travis Hess, CEO of Commerce

Guidance

AreaPeriodFigureAgainst last quarter
Total revenue Sourcethird quarter of 2026$82.5 million to $85.5 millionNew
Non-GAAP operating income Sourcethird quarter of 2026$3.3 million to $5.3 millionNew
Total revenue Sourcefull year 2026$336.5 million to $344.5 millionLowered from $347.5 million to $369.5 million
Non-GAAP operating income Sourcefull year 2026$28.0 million to $34.0 millionLowered from $34 million to $53 million

What changed from last quarter

  • Guidance lowered: Full-year 2026 revenue range lowered from the prior quarter's guidance. Source
  • Guidance lowered: Full-year 2026 non-GAAP operating income range lowered from the prior quarter's guidance. Source
  • New guidance: Third-quarter 2026 revenue and non-GAAP operating income ranges added. Source
  • New: Partnership with WP Engine announced in July, for mid-market brands on WordPress. Source

Results and growth drivers

  • Revenue flat, ARR up 2%: Total revenue was $84.5 million, up 0.1% year over year. Total ARR reached $360.5 million at June 30, up 2% from a year earlier. Source
  • Subscription solutions revenue declined 1%: Subscription solutions revenue was $63.1 million, down 1% year over year. Partner and services revenue was $21.4 million, up from $20.8 million. Source
  • GAAP net income turned positive: GAAP net income was $1.1 million, against a net loss of $8.4 million a year earlier. GAAP diluted net income per share was $0.01. Source
  • Non-GAAP operating income rose: Non-GAAP operating income was $8.1 million, against $4.8 million a year earlier. The non-GAAP operating margin was 9.6%, up from 5.7%. Source
  • Adjusted EBITDA rose: Adjusted EBITDA was $9.7 million, against $5.7 million a year earlier, or 11.5% of revenue. Source

Segments and regions

  • US revenue slipped 1%: US revenue was $63.8 million, down from $64.4 million a year earlier. Source
  • EMEA grew, APAC declined: EMEA revenue was $11.1 million, up 12%. APAC revenue was $5.9 million, down 4%. Rest of World revenue was $3.8 million. Source

“Just as importantly, we're making deliberate decisions to strengthen the quality and durability of our business by investing in product intelligence, AI-driven commerce, and the open architecture merchants need as commerce becomes increasingly distributed.”

Travis Hess, CEO of Commerce

Products and customers

  • Catalog syndication to AI channels: Merchants including Dell syndicate catalog data to OpenAI and Google Gemini through Feedonomics Agentic Catalog Exports, announced in April. Source
  • Commerce Live product release: The May release added multi-language tools, advanced promotions, catalog filtering, faster checkout and backorder controls with SKU-level limits. Source
  • Analyst medals for B2B platform: BigCommerce earned 24 of 24 medals in the 2026 Paradigm B2B Combines, its fourth consecutive year, and a TrustRadius 2026 Top Rated Award in June. Source
  • Enterprise storefront launches: SolarEdge launched a B2C storefront built by its in-house team with BigCommerce professional services support. Flaircraft, Toni Maticevski and Monster Notebook also launched storefronts. Source

Costs and margins

  • GAAP gross margin fell to 75%: GAAP gross margin was 75%, against 79% a year earlier. Non-GAAP gross margin was 76%, against 80%. Source
  • Non-GAAP cost of revenue rose: Non-GAAP cost of revenue was $20.6 million, or 24.3% of revenue, against 20.2% a year earlier. Source
  • Sales and marketing spend lower: Non-GAAP sales and marketing expense was $26.9 million, or 31.8% of revenue, against 39.4% a year earlier. Source
  • Investment in product and AI commerce: Management said it is making deliberate decisions to strengthen durability by investing in product intelligence, AI-driven commerce and open architecture. Source
  • Restructuring charges near zero: Restructuring charges were $5 thousand, against $1.6 million a year earlier. Amortization of intangible assets was $1.5 million, against $2.5 million. Source

Demand and retention

  • Net revenue retention rose again: NRR was 95.8%, up from 95.4% in March and 94.5% a year earlier. Source
  • GMV grew 14%: GMV was $8.8 billion, up 14% year over year and up 6.3% from the first quarter. Source
  • Deferred revenue higher since December: Deferred revenue was $69.8 million at June 30, against $59.6 million at December 31, 2025. Source

Cash and balance sheet

  • Operating cash flow lower: Net cash from operating activities was $5.1 million in the quarter, against $13.6 million a year earlier. Source
  • Free cash flow near zero: Free cash flow was $0.1 million, against $11.9 million a year earlier. Source
  • Cash and securities totaled $157.5M: Cash, cash equivalents, restricted cash and marketable securities totaled $157.5 million at June 30. Source
  • Capital spending increased: Purchases of capitalized software, leasehold improvements and equipment were $5.0 million in the quarter, against $1.7 million a year earlier. Source

Guidance changes

  • Full-year revenue range lowered: The full-year 2026 revenue range is lower than the May guidance. Source
  • Full-year operating income range lowered: The full-year 2026 non-GAAP operating income range is lower than the May guidance. Source
  • Third-quarter ranges given: Ranges for third-quarter revenue and non-GAAP operating income were given for the first time in these documents. Source

Figures management reported

FigureReported
Annual recurring revenue (ARR) Source$360.5 million, up 2% year over year
Net revenue retention Source95.8%
Subscription revenue Source$63.1 million, down 1% year over year
Subscription ARR Source$270.3 million

Risks management discussed

  • External: Management said the full-year and third-quarter ranges rest on assumptions that may change and many of which are outside the company's control. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.