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Chime Financial, Inc.: Q4 FY2025 earnings call

What management said about Q4 FY2025, from the documents filed with the SEC on 25 February 2026: press release. Guidance figures: 4 new. The quarter’s numbers.

Key takeaways

  • Revenue grew 25% in Q4: Fourth-quarter revenue was $596 million, up 25%. Full-year 2025 revenue was $2.2 billion, up 31%. Source
  • Adjusted EBITDA margin up 12 points: Q4 adjusted EBITDA was $57 million at a 10% margin. Management called the 12-point rise the largest improvement of any 2025 quarter, a 57% incremental margin. Source
  • Full-year net loss tied to IPO: Full-year net loss was $1 billion, a (46)% margin. Management attributed it mainly to $928 million of stock-based compensation in Q2 2025, elevated by the initial public offering. Source
  • Platform revenue grew 47%: Q4 platform-related revenue was $200 million, up 47%, or 37% excluding OIT. Management linked the growth to continued adoption of MyPay. Source
  • Active Members reached 9.5 million: Active Members grew 19% to 9.5 million, with about 500,000 net additions in the quarter. The full year added 1.5 million net Active Members. Source
  • MyPay passed $400 million run rate: MyPay reached over $400 million in annualized revenue in Q4, one year after launch, with a transaction margin of nearly 60%. Source
  • Stock compensation rose sharply: Stock-based compensation and related payroll tax was $70 million in Q4, against $8 million a year earlier, and $1.09 billion for the full year. Source
  • AI cut cost to serve: Over three years AI reduced cost to serve by nearly 30% and raised ARPAM by 23%, while customer satisfaction improved, management said. Source

“We delivered strong results in 2025, with 31% year-over-year revenue growth, expanding margins, and growing momentum as the primary account of choice for mainstream America,”

Chris Britt, CEO and Co-founder of Chime

Guidance

AreaPeriodFigureAgainst last quarter
Revenue Sourcefirst quarter of 2026$627 million to $637 million, 21% to 23% year-over-year growthNew
Adjusted EBITDA Sourcefirst quarter of 2026$90 million to $95 million; margin 14% to 15%New
Revenue Sourcefull year 2026$2.63 billion to $2.67 billion, 20% to 22% year-over-year growthNew
Adjusted EBITDA Sourcefull year 2026$380 million to $400 million; margin 14% to 15%; incremental margin over 55%New
Gross margin Sourcelong-term90%

What changed from last quarter

  • New guidance: First-time guidance for Q1 2026 and full-year 2026 revenue and adjusted EBITDA; the documents show no earlier 2026 figures. Source
  • New: A new variable pricing model is in place for MyPay, and management says losses have stabilized. Source
  • Ended: Costs were recorded for ceasing use of the third-party payment processor. The prior release said that contract runs through March 2026. Source
  • New: The company repurchased $77.5 million of common stock in 2025, none in the first nine months, after the $200 million program was authorized in the third quarter. Source

Results and growth drivers

  • Revenue grew 25% in Q4: Fourth-quarter revenue was $596 million, up 25%. Full-year 2025 revenue was $2.2 billion, up 31%. Source
  • Adjusted EBITDA margin up 12 points: Q4 adjusted EBITDA was $57 million at a 10% margin. Management called the 12-point rise the largest improvement of any 2025 quarter, a 57% incremental margin. Source
  • Full-year net loss tied to IPO: Full-year net loss was $1 billion, a (46)% margin. Management attributed it mainly to $928 million of stock-based compensation in Q2 2025, elevated by the initial public offering. Source
  • Q4 net loss rose to $45 million: Fourth-quarter net loss was $45 million, against $20 million a year earlier. The net margin was (8)%, against (4)%. Source

Payments and platform revenue

  • Payments revenue grew 17%: Payments revenue was $396 million, up 17%, or 21% including Outbound Instant Transfer revenue. Full-year payments revenue was $1.5 billion, up 18%. Source
  • Platform revenue grew 47%: Q4 platform-related revenue was $200 million, up 47%, or 37% excluding OIT. Management linked the growth to continued adoption of MyPay. Source
  • Transaction profit grew 31%: Q4 transaction profit was $427 million at a 72% margin. Full-year transaction margin was 69%, against 74% in 2024. Source

“Today, more Americans are choosing Chime as their primary account than any other financial institution.”

Chris Britt, CEO and Co-founder of Chime

Members and engagement

  • Active Members reached 9.5 million: Active Members grew 19% to 9.5 million, with about 500,000 net additions in the quarter. The full year added 1.5 million net Active Members. Source
  • Revenue per member rose 5%: ARPAM rose 5% to $257. The metric is quarterly revenue annualized, divided by average Active Members at the start and end of the quarter. Source
  • Purchase Volume rose 13%: Q4 Purchase Volume was $34.4 billion, up 13%, or 16% including OIT volume of $35.3 billion. Full-year Purchase Volume was $134 billion, up 16%. Source
  • Brand ranked first in consideration: Chime described itself as the number one brand in consideration among Americans earning up to $100,000, based on company-commissioned surveys. Source

Products and liquidity

  • MyPay passed $400 million run rate: MyPay reached over $400 million in annualized revenue in Q4, one year after launch, with a transaction margin of nearly 60%. Source
  • Liquidity origination above $40 billion: Across SpotMe, MyPay and Instant Loans, annualized origination exited 2025 above $40 billion. About $400 million of Instant Loans were originated in 2025; 10% of Active Members had an open loan. Source
  • Chime Card lifts credit spend: Over half of new member cohorts adopt Chime Card, and those members put over 70% of Chime spend on it. Credit spend rose to 21% of Purchase Volume in December, from 16% in September. Source

“Our proprietary technology platform, ChimeCore, has significantly increased our product velocity, we’re scaling our Enterprise channel, and we’re embedding AI across the platform to drive durable growth and profitability.”

Chris Britt, CEO and Co-founder of Chime

Enterprise channel and technology

  • Enterprise cohorts retain better: Management said it onboarded its first Chime Enterprise customers and channel partners in 2025. Early employer cohorts transact more and retain better than direct-to-consumer new cohorts. Source
  • ChimeCore cuts processing costs: ChimeCore is estimated to reduce transaction processing costs by 60%, which management said strengthens its cost-to-serve advantage. Source
  • Processor exit cost $32.6 million: One-time costs of $32.6 million from ceasing use of the third-party payment processor were excluded from adjusted EBITDA. Source

Costs, margins and operating expenses

  • Q4 gross margin was 89%: Gross profit was $530 million for the quarter. Full-year gross margin was 88%. Source
  • Stock compensation rose sharply: Stock-based compensation and related payroll tax was $70 million in Q4, against $8 million a year earlier, and $1.09 billion for the full year. Source
  • Technology and G&A expense rose: Q4 technology and development expense was $111 million, up from $79 million. General and administrative expense was $109 million, up from $50 million. Source
  • Transaction and risk losses rose: Q4 transaction and risk losses were $103 million, up from $93 million. Full-year losses were $407 million, up from $220 million. Source

Cash, balance sheet and capital

  • Cash and securities rose: At December 31, 2025, cash and equivalents were $466 million and marketable securities were $588 million, against $338 million and $369 million a year earlier. Source
  • Operating cash flow was $53 million: Net cash from operating activities was $53 million for 2025, against $64 million in 2024. Source
  • IPO proceeds of $770.6 million: Net IPO proceeds were $770.6 million in 2025. Taxes paid on net share settlement of restricted stock units were $349.4 million. Source

AI, productivity and 2026 plans

  • AI cut cost to serve: Over three years AI reduced cost to serve by nearly 30% and raised ARPAM by 23%, while customer satisfaction improved, management said. Source
  • AI lifted internal productivity: AI boosted developer throughput and cut code review time. Marketing creative output more than doubled, with lower production costs. Source
  • Plans to accelerate in 2026: Management said it plans to accelerate in 2026, citing ChimeCore-enabled product speed, Enterprise scaling and AI across the platform. Source

Coming up, as management said on 25 February 2026

  • Enterprise pipeline into 2026: Management said recent employer partners and pipeline support scaling Enterprise as an evergreen customer acquisition channel in 2026. Source
  • MyPay expansion under new pricing: The company will work to expand MyPay to more members with higher limits, while growing transaction profit dollars. Source
  • Tailwinds expected to carry 2026: Management said it believes tailwinds will support top-line growth, faster transaction profit growth and further bottom-line margin expansion this year. Source
  • Investor presentation to follow: Supplemental financial information and non-GAAP reconciliations were to be posted on the investor relations website. Source

Figures management reported

FigureReported
Active Members (Q4 2025) Source9.5 million
Purchase Volume (Q4 2025) Source$34.4 billion
Purchase Volume (full year 2025) Source$134 billion
ARPAM (Q4 2025) Source$257

Risks management discussed

  • Financial: Management said repeat borrowers show as much as 50% lower annualized loss rates than first-time borrowers, so loss rates on newer loans are higher. Source

Earlier plans management reported on

  • Met: The multi-year ChimeCore migration was completed in Q4, and the company is now fully on its own technology stack. Source
  • Met: Management said the 1% steady-state loss rate target was achieved, faster than planned. Source
  • Ahead: Management said the 2026 GAAP net income expectation is ahead of previous internal expectations. Source
  • Ahead: Fourth-quarter top-line and bottom-line growth were both reported as exceeding guidance. Source
  • Ahead: Full-year 2025 adjusted EBITDA margin of 6% was reported as exceeding full-year guidance. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.