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Chewy, Inc.: Q4 FY2025 earnings call

What management said about Q4 FY2025, from the documents filed with the SEC on 25 March 2026: press release. The quarter’s numbers.

Key takeaways

  • Fourth-quarter net sales rose 0.5%: Net sales were $3,264.7 million, up 0.5% year over year, or 8.1% on a normalized 13-week basis. Source
  • Full-year adjusted EBITDA rose 26%: Adjusted EBITDA was $719.2 million, up $148.7 million; adjusted EBITDA margin was 5.7%, up 90 basis points. Source
  • Quarterly gross margin rose: Gross margin was 29.4% for the quarter and 29.8% for the year, up 90 and 60 basis points respectively. Source
  • Quarterly adjusted EBITDA margin rose: Adjusted EBITDA was $162.3 million in the quarter, an increase of $37.8 million, for a 5.0% margin. Source
  • Active customers rose 4.0%: Active customers were 21.327 million, up 4.0%, and net sales per active customer were $591, up 2.2%. Source
  • Free cash flow reached $562.4 million: Free cash flow was $232.0 million in the quarter and $562.4 million for the year, up 24.3%; full-year operating cash flow was $691.6 million. Source
  • Fiscal year had one fewer week: Fiscal Q4 2025 had 13 weeks against 14 weeks in the prior-year quarter; fiscal 2025 had 52 weeks against 53. Source

“We exited 2025 from a position of real strength”

Sumit Singh, Chief Executive Officer of Chewy

Fourth-quarter and full-year results

  • Fourth-quarter net sales rose 0.5%: Net sales were $3,264.7 million, up 0.5% year over year, or 8.1% on a normalized 13-week basis. Source
  • Full-year net sales rose 6.2%: Net sales were $12,601.5 million, up 6.2% year over year, or 8.3% on a normalized 52-week basis. Source
  • Full-year adjusted EBITDA rose 26%: Adjusted EBITDA was $719.2 million, up $148.7 million; adjusted EBITDA margin was 5.7%, up 90 basis points. Source
  • Full-year net income declined: Net income was $222.8 million, down 43.3% from $392.7 million; quarterly net income was $39.2 million, up 71.9%. Source

Gross margin and operating costs

  • Quarterly gross margin rose: Gross margin was 29.4% for the quarter and 29.8% for the year, up 90 and 60 basis points respectively. Source
  • Quarterly SG&A and marketing declined: Fourth-quarter SG&A was $684.6 million, against $700.7 million; advertising and marketing was $232.6 million, against $235.0 million. Source
  • Quarterly adjusted EBITDA margin rose: Adjusted EBITDA was $162.3 million in the quarter, an increase of $37.8 million, for a 5.0% margin. Source
  • Quarterly net margin rose: Net margin was 1.2% for the quarter, up 50 basis points from 0.7% in the prior-year quarter. Source

“That performance underscores the durability of the Chewy model”

Sumit Singh, Chief Executive Officer of Chewy

Customers and Autoship

  • Active customers rose 4.0%: Active customers were 21.327 million, up 4.0%, and net sales per active customer were $591, up 2.2%. Source
  • Autoship share of sales rose: Autoship customer sales were 84.0% of net sales in the quarter, up from 80.6%; the full-year share was 83.3%, up from 79.2%. Source
  • Autoship dollar sales grew: Autoship customer sales were $2,743.7 million in the quarter, up 4.8%, and $10,497.1 million for the year, up 11.8%. Source
  • Brand and product counts expanded: The company said it partners with about 4,000 brands and offers about 190,000 products and services, versus about 3,200 brands and 130,000 products in the prior release. Source

Working capital, cash and returns

  • Inventory balance increased year over year: Inventories were $864.8 million at February 1, 2026, versus $836.7 million at February 2, 2025. Source
  • Trade payables increased: Trade accounts payable were $1,221.4 million, against $1,175.9 million; accrued expenses were $1,080.2 million, against $1,030.8 million. Source
  • Free cash flow reached $562.4 million: Free cash flow was $232.0 million in the quarter and $562.4 million for the year, up 24.3%; full-year operating cash flow was $691.6 million. Source
  • Capital spending fell year over year: Capital expenditures were $31.4 million in the quarter, versus $50.9 million, and $129.2 million for the year, versus $143.8 million. Source
  • Buybacks were lower than prior year: Repurchases of common stock were $262.5 million for fiscal 2025, compared with $942.8 million for fiscal 2024. Source
  • Cash balance rose to $860.1 million: Cash and cash equivalents were $860.1 million at February 1, 2026, up from $595.8 million a year earlier. Source

Per-share results and share-based compensation

  • Full-year adjusted diluted EPS rose: Full-year adjusted diluted EPS was $1.27, up $0.23 year over year. Source
  • GAAP diluted EPS fell on prior tax item: Diluted GAAP EPS was $0.52 for the year, versus $0.91; the company tied the decrease primarily to the fiscal 2024 valuation allowance release. Source
  • Quarterly adjusted EPS slipped slightly: Fourth-quarter adjusted diluted EPS was $0.27, down $0.01 year over year. Source
  • Share-based compensation costs declined: Share-based compensation and related taxes were $77.6 million in the quarter and $311.2 million for the year, against $99.7 million and $332.1 million in the prior-year periods. Source

Non-GAAP basis and fiscal calendar

  • Adjusted EBITDA excludes several items: Adjusted EBITDA excludes D&A, share-based compensation and related taxes, income taxes, interest, transaction costs, warrant fair-value changes, and severance and exit costs. Source
  • Share-based pay stays a recurring cost: Management said share-based compensation remains a recurring component of its compensation structure and is not reflected in adjusted EBITDA. Source
  • Fiscal year had one fewer week: Fiscal Q4 2025 had 13 weeks against 14 weeks in the prior-year quarter; fiscal 2025 had 52 weeks against 53. Source

Coming up, as management said on 25 March 2026

  • 2026 profitable growth and margins: Management said it has confidence in continued profitable growth, expanding margins and cash generation in 2026 and beyond; no figures were given. Source

Figures management reported

FigureReported
Gross margin (quarter) Source29.4%
Gross margin (full year) Source29.8%
Inventory Source$864.8 million
Active customers Source21.327 million

Risks management discussed

  • Financial: Management said free cash flow may be affected near to medium term by timing of capital investments. Source
  • Financial: Management said changes in vendor payment terms and inventory turnover can change the cash conversion cycle. Source

Earlier plans management reported on

  • Ahead: Management said the company exceeded the high end of its third-quarter net sales guidance, as stated in the prior release.

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.