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Chewy, Inc.: Q3 FY2025 earnings call

What management said about Q3 FY2025, from the documents filed with the SEC on 10 December 2025: press release. The quarter’s numbers.

Key takeaways

  • Net sales rose 8.3 percent: Net sales were $3,116.6 million in the 13 weeks, against $2,877.6 million a year earlier. For 39 weeks, net sales were $9,336.8 million, up 8.4 percent. Source
  • Adjusted EBITDA rose 30.9 percent: Adjusted EBITDA was $180.9 million, up $42.7 million, and the adjusted EBITDA margin was 5.8 percent, up 100 basis points. For 39 weeks, adjusted EBITDA was $556.9 million, up 24.9 percent. Source
  • Active customers reached 21.155 million: Active customers were 21.155 million, up 4.9 percent year over year and from 20.906 million in the second quarter. Net sales per active customer were $595, up from $591 in the second quarter. Source
  • Autoship sales grew 13.6 percent: Autoship customer sales were $2,613.8 million, up 13.6 percent, and represented 83.9 percent of net sales against 80.0 percent a year earlier. Source
  • Gross margin rose to 29.8 percent: Gross profit was $928.2 million on net sales of $3,116.6 million. Gross margin was 29.8 percent, down from 30.4 percent in the second quarter. Source
  • Free cash flow rose 15.8 percent: Free cash flow was $175.8 million, up from $151.8 million. Net cash provided by operating activities was $207.9 million, and capital expenditures were $32.1 million in the quarter. Source

“Chewy continues to outperform the pet category and expand market share, with profits once again growing faster than sales”

Sumit Singh, Chief Executive Officer of Chewy

Results and growth drivers

  • Net sales rose 8.3 percent: Net sales were $3,116.6 million in the 13 weeks, against $2,877.6 million a year earlier. For 39 weeks, net sales were $9,336.8 million, up 8.4 percent. Source
  • Quarterly net income reached $59.2 million: Net income was $59.2 million against $3.9 million a year earlier, and net margin was 1.9 percent against 0.1 percent. Source
  • Adjusted EBITDA rose 30.9 percent: Adjusted EBITDA was $180.9 million, up $42.7 million, and the adjusted EBITDA margin was 5.8 percent, up 100 basis points. For 39 weeks, adjusted EBITDA was $556.9 million, up 24.9 percent. Source
  • Adjusted diluted EPS rose to $0.32: Adjusted diluted EPS was $0.32 against $0.20, and diluted EPS was $0.14 against $0.01. For 39 weeks, diluted EPS was $0.43 against $0.85. Source
  • Nine-month net income fell: Net income for 39 weeks was $183.6 million against $369.9 million. The prior-year period included a $275.7 million deferred tax valuation allowance release recorded in the second quarter of fiscal 2024.

Customers and Autoship sales

  • Active customers reached 21.155 million: Active customers were 21.155 million, up 4.9 percent year over year and from 20.906 million in the second quarter. Net sales per active customer were $595, up from $591 in the second quarter. Source
  • Autoship sales grew 13.6 percent: Autoship customer sales were $2,613.8 million, up 13.6 percent, and represented 83.9 percent of net sales against 80.0 percent a year earlier. Source
  • Autoship share rose from second quarter: Autoship customer sales were 83.0 percent of net sales in the second quarter of fiscal year 2025, compared with 83.9 percent in the third quarter.

“Our Q3 results build on the momentum from the first half of fiscal 2025 and highlight both the structural resilience of our model and the execution quality of every team member at Chewy”

Sumit Singh, Chief Executive Officer of Chewy

Margins, costs and tax

  • Gross margin rose to 29.8 percent: Gross profit was $928.2 million on net sales of $3,116.6 million. Gross margin was 29.8 percent, down from 30.4 percent in the second quarter. Source
  • Operating expenses rose with sales: Selling, general and administrative expense was $665.1 million, up from $626.5 million, and advertising and marketing was $197.9 million, up from $191.8 million. Source
  • Operating income rose to $65.2 million: Income from operations was $65.2 million against $25.6 million a year earlier. For 39 weeks it was $211.8 million against $122.3 million. Source
  • Share-based pay totaled $76.5 million: Share-based compensation expense and related taxes were $76.5 million in the quarter against $80.4 million. The company excludes this item from adjusted EBITDA and adjusted net income. Source
  • Tax provision fell to $10.1 million: The income tax provision was $10.1 million for the quarter against $25.6 million. For 39 weeks it was $37.6 million, against a $215.5 million benefit a year earlier. Source

Inventory and working capital

  • Inventory rose to $943.9 million: Inventories were $943.9 million at November 2, 2025, up from $874.6 million at August 3, 2025 and $836.7 million at February 2, 2025. Source
  • Payables grew to $1,276.8 million: Trade accounts payable were $1,276.8 million, up from $1,226.0 million at August 3, 2025. Over 39 weeks, inventories used $107.0 million of operating cash. Source
  • Receivables were $216.0 million: Accounts receivable were $216.0 million at November 2, 2025, against $221.2 million at August 3, 2025 and $169.0 million at February 2, 2025. Source

Cash, capital and returns to shareholders

  • Free cash flow rose 15.8 percent: Free cash flow was $175.8 million, up from $151.8 million. Net cash provided by operating activities was $207.9 million, and capital expenditures were $32.1 million in the quarter. Source
  • Buybacks were $207.5 million for 39 weeks: Repurchases of common stock totaled $207.5 million in the 39 weeks, against $875.2 million a year earlier. The 26 weeks to August 3, 2025 showed $152.6 million of repurchases. Source
  • Cash balance rose to $675.4 million: Cash and cash equivalents were $675.4 million at November 2, 2025, up from $595.8 million at February 2, 2025. Marketable securities were $26.1 million, against $0.9 million. Source
  • Weighted diluted share count was 425.5 million: Weighted-average diluted shares were 425.5 million for the quarter against 426.6 million a year earlier. Basic shares were 414.2 million against 414.4 million. Source

Strategy and market position

  • Mission centers on trusted convenience: The company restated its mission to be the most trusted and convenient destination for pet parents and partners everywhere, with an aim to build brand loyalty and drive repeat purchasing. Source
  • Brand partners and private labels: Chewy partners with approximately 3,200 brands and offers about 130,000 products and services through its websites and apps, including its own private brands. Source
  • Apps let pet parents manage needs: Management said its websites and apps let pet parents manage pets' health, wellness and merchandise needs and shop conveniently, and that it seeks new ways for customers to engage. Source

Figures management reported

FigureReported
Gross margin Source29.8 percent
Inventory Source$943.9 million at November 2, 2025

Risks management discussed

  • Financial: Free cash flow may be affected in the near to medium term by timing of capital investments, growth, and working capital. Source
  • Operational: Changes in vendor payment terms and inventory turnover can change the cash conversion cycle. Source
  • Financial: Share-based compensation is described as a recurring expense that will continue, and it is excluded from adjusted measures. Source

Earlier plans management reported on

  • Ahead: Management said net sales exceeded the high end of the net sales guidance; the guidance figures are not given in the documents. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.