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American Express Co.: Q4 FY2025 earnings call

What management said about Q4 FY2025, from the documents filed with the SEC on 30 January 2026: press release. Guidance figures: 1 raised, 2 new. The quarter’s numbers.

Key takeaways

  • Full-year revenue up 10 percent: Full-year total revenues net of interest expense were $72.2 billion, up 10 percent, or 9 percent FX-adjusted. Source
  • Full-year diluted EPS up 10 percent: Full-year diluted EPS was $15.38, up 10 percent from $14.01, or 15 percent excluding the prior-year Accertify gain of $0.66 per share. Source
  • Card Member spend up 9 percent: Fourth-quarter billed business was $445.1 billion, up 9 percent; full-year billed business was $1,669.8 billion, up 8 percent. Source
  • Fourth-quarter write-off rate rose: Fourth-quarter net write-off rate was 2.1 percent, against 1.9 percent a year ago, with higher write-offs partly offset by a lower reserve build. Source
  • Full-year expenses rose 11 percent: Full-year expenses were $53.2 billion, up 11 percent, mainly from variable engagement costs, risk and technology investment, and the prior-year transaction gain. Source
  • Platinum Card refresh cited as success: Management cited the successful U.S. Platinum Card refresh and new app and Gen AI-powered experiences as drivers of demand, engagement and loyalty. Source

“2025 was a very strong year for American Express. Full-year revenues grew 10 percent to reach another record, and adjusted EPS increased 15 percent over last year.”

Stephen J. Squeri | Chairman and Chief Executive Officer

Guidance

AreaPeriodFigureAgainst last quarter
Revenue growth Sourcefull year 20269 to 10 percentNew
Diluted EPS Sourcefull year 2026$17.30 to $17.90New
Quarterly common dividend Sourcefrom first-quarter 2026 dividend declaration$0.95 per shareRaised from $0.82

What changed from last quarter

  • New guidance: Full-year 2026 guidance given for revenue growth and EPS, a new guidance period. Source
  • New: Launch of Dining Companion, and standards work with partners on agent-driven commerce. Source
  • New: The company opened its 31st Centurion Lounge, at Salt Lake City International Airport. Source

Full-year and fourth-quarter results

  • Full-year revenue up 10 percent: Full-year total revenues net of interest expense were $72.2 billion, up 10 percent, or 9 percent FX-adjusted. Source
  • Full-year diluted EPS up 10 percent: Full-year diluted EPS was $15.38, up 10 percent from $14.01, or 15 percent excluding the prior-year Accertify gain of $0.66 per share. Source
  • Fourth-quarter revenue reached $19.0 billion: Fourth-quarter total revenues net of interest expense were $19.0 billion, up 10 percent, or 9 percent FX-adjusted. Source
  • Full-year net income rose to $10.8 billion: Full-year net income was $10.8 billion, compared with $10.1 billion a year earlier. Source
  • Average diluted share count fell: Average diluted shares were 688 million in the fourth quarter, against 704 million, and 696 million for the year, against 713 million. Source

Card spending and card fees

  • Card Member spend up 9 percent: Fourth-quarter billed business was $445.1 billion, up 9 percent; full-year billed business was $1,669.8 billion, up 8 percent. Source
  • Revenue growth from spend and lending: Management attributed revenue growth mainly to higher Card Member spending, net interest income on revolving balances, and card fees. Source
  • Card fee revenue growth in double digits: Net card fee revenues grew double digits for the 30th consecutive quarter, the company said. Source

“As demonstrated in our results, our investments are paying off - driving increased customer demand, engagement and loyalty, while generating efficiencies across the enterprise and supporting our excellent credit performance.”

Stephen J. Squeri | Chairman and Chief Executive Officer

Credit provisions and write-offs

  • Fourth-quarter write-off rate rose: Fourth-quarter net write-off rate was 2.1 percent, against 1.9 percent a year ago, with higher write-offs partly offset by a lower reserve build. Source
  • Full-year write-off rate flat: Full-year net write-off rate was 2.0 percent, unchanged from the prior year. Source
  • Full-year provisions slightly higher: Full-year provisions for credit losses were $5.3 billion, up from $5.2 billion, as higher write-offs were partly offset by a lower reserve build. Source

Expenses and effective tax rate

  • Full-year expenses rose 11 percent: Full-year expenses were $53.2 billion, up 11 percent, mainly from variable engagement costs, risk and technology investment, and the prior-year transaction gain. Source
  • Fourth-quarter expenses rose 10 percent: Fourth-quarter expenses were $14.5 billion, up 10 percent, mainly from variable engagement costs tied to spending and the U.S. Platinum Card refresh. Source
  • Fourth-quarter tax rate lower: Fourth-quarter effective tax rate was 20.3 percent, down from 21.3 percent, mainly from the geographic mix of income; the full-year rate was 21.5 percent in both years. Source

Products, customers and recognition

  • Platinum Card refresh cited as success: Management cited the successful U.S. Platinum Card refresh and new app and Gen AI-powered experiences as drivers of demand, engagement and loyalty. Source
  • Small business card ranked first: J.D. Power ranked the company #1 in U.S. Small Business Credit Card Customer Satisfaction for the fifth consecutive year. Source
  • Fortune ranking in 2026 list: The company was named #10 on Fortune's 2026 World's Most Admired Companies list. Source

Strategy, investment and partners

  • Gen AI and agentic commerce advanced: Management said it advanced Gen AI and agentic commerce initiatives during the quarter. Source
  • Investment philosophy to continue: Management plans to keep executing its investment philosophy to deliver sustained revenue and EPS growth and strong shareholder returns over the long term. Source
  • British Airways cobrand deal extended: Management said the company signed a multi-year extension of its British Airways Cobrand Card partnership. Source

Coming up, as management said on 30 January 2026

  • Higher dividend from first-quarter 2026: The higher quarterly dividend, from $0.82 to $0.95 per share, starts with the first-quarter 2026 dividend declaration. Source

Figures management reported

FigureReported
Billed business, fourth quarter 2025 Source$445.1 billion
Billed business, full year 2025 Source$1,669.8 billion

Risks management discussed

  • Financial: Management noted higher net write-offs as loans and Card Member receivables grew, partly offset by a lower reserve build. Source
  • Operational: Variable customer engagement costs rose with spending and the Platinum refresh, a cost item management named. Source

Earlier plans management reported on

  • Not stated: The third-quarter release raised 2025 guidance; this release does not state progress against those figures.
  • Not stated: Management plans to continue its proven investment philosophy; no status against an earlier plan is given. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.