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Zillow Group, Inc.: Q2 FY2026 earnings call

What management said about Q2 FY2026, from the documents filed with the SEC on 5 August 2026: press release, letter to shareholders. The quarter’s numbers.

Key takeaways

  • Revenue above the guided range: Q2 revenue grew 18% year over year to $772 million, above the high end of the company's guided range. The residential real estate industry grew 6% in Q2. Source
  • Adjusted EBITDA above the guided range: Q2 Adjusted EBITDA was $176 million, a 23% margin, above the high end of the guided range. Q2 2025 Adjusted EBITDA was $155 million. Source
  • Mortgages revenue up 75%: Mortgages revenue reached $84 million, driven mainly by a 95% rise in purchase loan origination volume to $2.2 billion. Source
  • Preferred earns more per connection: In 2025 revenue per connection under the integrated model was 23% higher than under the legacy advertising model. Source
  • Traffic down 2% year over year: Average monthly unique users were 239 million, and visits were 2.5 billion, both down 2% year over year. Source
  • Repurchased $200 million of shares: Company repurchased 5.6 million shares in Q2 for $200 million. In Q1 it repurchased 13.5 million shares for $626 million. Source
  • Connections moving to Preferred: Share of connections in Preferred is set to rise to more than 75% by end 2026, up from 44% at end 2025 and 21% at end 2024. Source

“We outperformed the broader housing market and our outlook”

Zillow Chief Executive Officer Jeremy Wacksman

Guidance

AreaPeriodFigureAgainst last quarter
Total revenue SourceQ3 2026$745 million to $760 million
For Sale revenue growth SourceQ3 2026, year over year5% to 7%
Residential revenue growth SourceQ3 2026, year over yearflat year over year
Mortgages revenue growth SourceQ3 2026, year over yearmore than 50%
Rentals revenue growth SourceQ3 2026, year over yearhigh 20 percent range
Adjusted EBITDA expenses SourceQ3 2026$560 million to $565 million
Adjusted EBITDA SourceQ3 2026$180 million to $200 million
Adjusted EBITDA margin SourceQ3 202625% at mid-point of range, 100 basis points of year-over-year expansion
For Sale revenue headwind, Q3 SourceQ3 2026200 to 300 basis points
For Sale revenue seasonality headwind SourceQ4 2026, year over year200 to 300 basis points
For Sale revenue headwind, Q4 SourceQ4 2026400-600 basis points
Preferred share of connections SourceEnd of 2026more than 75% of connections
Revenue per connection versus legacy model SourceEnd of 202635% more
Total revenue SourceFull year 2026$2.92 billion to $2.96 billion
Rentals revenue growth SourceFull year 2026, year over yearapproximately 30%
Adjusted EBITDA SourceFull year 2026$730 million to $760 million
Share-based compensation expense SourceFull year 2026, year over yeardown more than 15%

What changed from last quarter

  • Guidance lowered: Industry purchase mortgage origination expectation moved from flat to a year-over-year decline for Q3 and to low to mid single digit declines for the rest of 2026. Source
  • New: Company plans to accelerate its transition to the Preferred monetization model in Q4. Source
  • New: Zillow Pro, a premium membership giving agents access to Follow Up Boss tools, launched nationwide in June. Source
  • New: Zillow Rentals added to Google Gemini's connected apps ecosystem this summer. Source
  • New: Zillow AI mode now live for about 20% of signed-in users, with scaling planned as the experience is refined. Source
  • New: Personalized moving hub launched earlier this summer for buyers, from budget setting to closing. Source
  • New: Adjusted EBITDA and Adjusted net income now exclude FTC Matter litigation costs, with Q1 2026 figures revised. Source
  • New: Company restructured parts of its organization and eliminated some roles to operate more efficiently. Source
  • New: Jeremy Hofmann appointed chief operating officer and chief financial officer in an expanded role. Source
  • Ended: Jun Choo stepping down as chief operating officer; advisory role through year end. Source
  • New: Cassandra Knight joins as chief legal & policy officer, from Google. Source

Results and growth drivers

  • Revenue above the guided range: Q2 revenue grew 18% year over year to $772 million, above the high end of the company's guided range. The residential real estate industry grew 6% in Q2. Source
  • Adjusted EBITDA above the guided range: Q2 Adjusted EBITDA was $176 million, a 23% margin, above the high end of the guided range. Q2 2025 Adjusted EBITDA was $155 million. Source
  • GAAP net loss in the quarter: Net loss was $4 million, a 1% net loss margin, compared with net income of $2 million in Q2 2025. Diluted loss per share was $0.02. Source
  • Adjusted earnings per share higher: Adjusted net income was $118 million, and diluted adjusted net income per share was $0.52, against $0.40 a year earlier. Adjusted net income excludes share-based compensation and taxes. Source

Segments and regions

  • Mortgages revenue up 75%: Mortgages revenue reached $84 million, driven mainly by a 95% rise in purchase loan origination volume to $2.2 billion. Source
  • For Sale revenue up 14%: For Sale revenue was $549 million in Q2, against $482 million a year earlier. Source
  • Residential revenue up 7%: Residential revenue reached $465 million, with growth from Preferred, Showcase, New Construction and agent software tools. Source
  • Rentals revenue up 31%: Rentals revenue reached $209 million, with multifamily revenue up 42% year over year. Source

“Zillow has consistently outperformed industry total transaction volume for three years while the housing market has basically stood still.”

Jeremy Wacksman, CEO, and Jeremy Hofmann, COO & CFO (letter signatories)

Products and customers

  • AI mode users engage more: Users of AI mode spend more time, view more homes and run more searches than other consumers, per company internal data. Renters in AI mode request tours at nearly three times the rate. Source
  • Preview adds brokerage partners: Zillow Preview, a pre-market listing product, has more than 100 brokerage partnerships. Agents at those companies are being onboarded, plus new brokerages. Source
  • Showcase used on new listings: Showcase is on about 5% of new listings. Company says agents using it on most listings win 35% more listings than peers who do not. Source
  • Follow Up Boss users up 21%: Follow Up Boss, the CRM the company describes as the choice of most high-volume teams, had 138,000 monthly active users in Q2. Source
  • Rich media on new listings: In the top 10 markets, 30% of new for-sale listings have 3D Home tours and more than 10% have Showcase, per the company. Source

Costs

  • Operating and cost of revenue up 11%: Sales and marketing, technology and development, G&A and cost of revenue totaled $746 million, up 11% from Q1 2026 and 12% year over year. Source
  • Cost of revenue up $44 million: Cost of revenue rose $44 million, mainly from lead acquisition costs within expectations under the Redfin rentals syndication agreement, and higher mortgage loan processing costs. Source
  • Sales and marketing up $23 million: Increase reflected $11 million more headcount-related cost tied to purchase loan volume and $9 million more in marketing and advertising. Source
  • Legal expenses drove G&A increase: G&A rose $10 million, with legal expenses up $18 million, partly offset by a $12 million decline in headcount costs, mainly share-based compensation. Source
  • Adjusted EBITDA expenses up 19%: Adjusted EBITDA expenses reached $596 million in Q2, against $500 million a year earlier. Source

“We are in control of our own path.”

Jeremy Wacksman, CEO, and Jeremy Hofmann, COO & CFO (letter signatories)

Margins and pricing

  • Preferred earns more per connection: In 2025 revenue per connection under the integrated model was 23% higher than under the legacy advertising model. Source
  • Market-based pricing revenue declined: Residential growth was partly offset by lower Market-Based Pricing revenue as agent activity moves to Preferred partners. Source
  • Mortgage unit economics positive: Company says per-mortgage unit economics are positive after fixed and variable costs, and expects Zillow Home Loans profits similar to Preferred referral fees over time. Source

Demand and traffic

  • Traffic down 2% year over year: Average monthly unique users were 239 million, and visits were 2.5 billion, both down 2% year over year. Source
  • Audience outperformed category: Per Comscore, Zillow's monthly unique visitors outperformed a category that declined; company cites similar leading indicators pointing to a slower second half. Source
  • Purchase mortgage market flat: Company estimates Q2 purchase mortgage origination volume was about flat year over year, while the residential industry grew 6%. Source

Capital, cash and returns

  • Repurchased $200 million of shares: Company repurchased 5.6 million shares in Q2 for $200 million. In Q1 it repurchased 13.5 million shares for $626 million. Source
  • Cash and investments declined: Cash and investments were $682 million at the end of Q2, down from $783 million at the end of Q1. Source
  • Operating cash flow was $11 million: Net cash from operating activities was $11 million in Q2, against $87 million a year earlier. Adjusted free cash flow was $96 million. Source
  • Adjusted free cash flow $96 million: Adjusted free cash flow was $96 million in Q2, against $100 million a year earlier. Adjusted free cash flow is a non-GAAP measure. Source
  • Liquidity and remaining buyback capacity: Company has about $1.1 billion left on repurchase authorizations and total liquidity of $1.2 billion, including an undrawn $500 million revolver. Source

Strategy and transition

  • Connections moving to Preferred: Share of connections in Preferred is set to rise to more than 75% by end 2026, up from 44% at end 2025 and 21% at end 2024. Source
  • Integrated experience share of connections: Integrated Preferred experience now accounts for 61% of connections across Zillow. Source
  • Shift to Mortgages reduced Residential growth: Shift from Residential to Mortgages reduced Residential growth by 500 basis points in H1 2026, against 300 basis points in 2025. Source
  • Mortgage revenue lags connections: Zillow Home Loans revenue is recognized near origination, typically 6 to 12 months after a connection, which shifts timing of For Sale revenue. Source

Leadership and people

  • Hofmann's role in strategy: Company describes Jeremy Hofmann as one of the key architects of the current business strategy, with teams he developed over nine years. Source
  • Choo's tenure described: Company describes Jun Choo's decade-plus tenure as central to the operational foundation of the company. Source
  • Knight's litigation background: Knight brings over 20 years of litigation and operational leadership, including at Google, PayPal and Morgan Stanley. Source

Coming up, as management said on 5 August 2026

  • Instant floor plans launch: Company expects to launch instant floor plans later this year, letting users capture a 3D floor plan from a smartphone. Source
  • AI mode expansion: Company is adding skills and evaluations to AI mode for buyers, sellers, renters and homeowners. Source
  • Seasonality expected to reverse: Company expects the Preferred seasonality trend to reverse in Q1 2027 and the timing headwind to moderate through 2027. Source

Figures management reported

FigureReported
Average monthly unique users Source239 million
Visits Source2.5 billion
Purchase loan origination volume Source$2.2 billion
Active rental listings Source2.8 million average monthly
Multifamily properties advertising Source79,000
Follow Up Boss monthly active users Source138,000
Preferred share of connections Source61%
Showcase share of new listings Sourceabout 5%
Zillow AI mode live users Sourceabout 20% of signed-in users

Risks management discussed

  • Demand: Company is planning for the housing market to soften in the second half, with industry purchase origination volume down. Source
  • External: Company sees affordability pressure weighing more on mortgage buyers than on the overall market, as rates have risen since early March lows. Source
  • Financial: Revenue recognition timing on Zillow Home Loans originations creates a 200 basis point headwind to For Sale revenue as more connections move to Preferred. Source
  • Regulatory: Legal expenses tied to the FTC matter are excluded from Adjusted EBITDA; $16 million was excluded for Q1 2026 after the revision. Source
  • Demand: Higher mortgage rates are expected to affect conversion rates for Zillow Home Loans in Q4. Source

Earlier plans management reported on

  • On track: Company says it is on track toward its full-year 2026 goals. Source
  • Not stated: Company has added $287 million of incremental For Sale revenue since the start of 2025, nearly a third of the goal. Source
  • Not stated: Company refers to a clear path toward $1 billion and beyond in annual Rentals revenue, per its February 2026 investor deck. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.