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Block, Inc.: Q4 FY2025 earnings call

What management said about Q4 FY2025, from the documents filed with the SEC on 26 February 2026: letter to shareholders. Guidance figures: 3 raised, 3 new. The quarter’s numbers.

Key takeaways

  • Gross profit growth accelerated to 24%: Gross profit reached $2.87 billion in the fourth quarter. Full-year 2025 gross profit was $10.36 billion, up 17%, with Cash App up 21% and Square up 9%. Source
  • Consumer lending volume rose 69%: Consumer lending origination volume reached $18.5 billion. Financial Solutions gross profit grew 51%, driven by Cash App Consumer Lending. Source
  • Square NVA growth reached 29%: Square NVA growth accelerated in the fourth quarter. Self-onboard NVA grew at its fastest rate since the second quarter of 2021. Source
  • Adjusted Operating Income reached $588 million: Adjusted Operating Income was a 20% margin on gross profit and grew 46% year over year. GAAP operating income was $485 million. Source
  • Fourth-quarter buybacks of $790 million: The company repurchased 11.9 million Class A shares in the quarter. Remaining repurchase authorization was $5.3 billion at December 31, 2025. Source
  • Intelligence becomes central to operations: Management said intelligence will drive decisions, risk management, product building and customer service. Customers will be able to build their own features on the company's capabilities. Source
  • Workforce cut by nearly half: The company is reducing headcount from over 10,000 to just under 6,000 people. Over 4,000 people are being asked to leave or entering consultation. Source

“I want to use this letter to explain why I believe this is the right path for our company, and what Block looks like going forward.”

Block, Inc., letter to shareholders

Guidance

AreaPeriodFigureAgainst last quarter
Gross profit Sourcefull year 2026$12.20 billion, 18% year-over-year growthRaised from 17% year-over-year gross profit growth (preliminary view at Investor Day)
Adjusted Operating Income Sourcefull year 2026$3.20 billion, 26% margin, 54% year-over-year growthRaised
Adjusted Diluted EPS Sourcefull year 2026$3.66, 54% year-over-year growthRaised
Gross profit Sourcefirst quarter of 2026$2.80 billion, 22% year-over-year growthNew
Adjusted Operating Income Sourcefirst quarter of 2026$600 million, 21% margin, 29% year-over-year growthNew
Adjusted Diluted EPS Sourcefirst quarter of 2026$0.67, 20% year-over-year growthNew

What changed from last quarter

  • Guidance raised: The company raised its full-year guidance, with 2026 gross profit now $12.20 billion, up 18%. Source
  • New guidance: First-quarter 2026 guidance was given for gross profit, Adjusted Operating Income and Adjusted Diluted EPS. Source
  • New: The company reduced its workforce and said it is moving to smaller, AI-native teams to move faster. Source
  • New: Revenue and costs of revenue are now classified into Commerce Enablement, Financial Solutions and Bitcoin Ecosystem. Source

Results and growth drivers

  • Gross profit growth accelerated to 24%: Gross profit reached $2.87 billion in the fourth quarter. Full-year 2025 gross profit was $10.36 billion, up 17%, with Cash App up 21% and Square up 9%. Source
  • Adjusted EPS rose 38%: Adjusted diluted EPS was $0.65 in the quarter. Full-year 2025 Adjusted Diluted EPS was $2.37, while GAAP diluted EPS for the quarter was $0.19. Source
  • Bitcoin remeasurement lowered GAAP EPS: The company said a $234 million bitcoin remeasurement loss reduced GAAP diluted EPS by $0.38 in the quarter, compared with a benefit a year earlier. Source

Segments and products

  • Cash App gross profit up 33%: Cash App gross profit was $1.83 billion in the quarter. Management attributed the growth to Cash App Borrow, BNPL products and Cash App Card. Source
  • Consumer lending volume rose 69%: Consumer lending origination volume reached $18.5 billion. Financial Solutions gross profit grew 51%, driven by Cash App Consumer Lending. Source
  • Square gross profit grew 7%: Square gross profit was $993 million. Excluding hardware, it grew 9%, with growth driven mainly by Financial Solutions and Square Loans. Source
  • Cash App Card volume growth quickened: Cash App Card GPV growth was reported as the fastest since the third quarter of 2024, which management attributed to increased adoption of the card. Source

“The core thesis is simple. Intelligence tools have changed what it means to build and run a company.”

Block, Inc., letter to shareholders

Demand and seller growth

  • Square NVA growth reached 29%: Square NVA growth accelerated in the fourth quarter. Self-onboard NVA grew at its fastest rate since the second quarter of 2021. Source
  • Square GPV growth accelerated into February: Square GPV grew 10% in the fourth quarter to $65.0 billion. Growth in the quarter to date through February 24 was higher than the fourth-quarter rate. Source
  • Food and beverage GPV up 16%: Food and beverage was the leading vertical in the fourth quarter. Management said its approach in this vertical is repeatable and will extend to other verticals. Source
  • Mid-market sellers grew fastest: Sellers above $500K in annualized GPV were the fastest-growing segment in the fourth quarter. Retail and services GPV grew 9% and 5% respectively. Source

Costs, margins and pricing

  • Product development spend fell: GAAP product development expense declined year over year as the company reduced software and cloud costs. Source
  • Sales and marketing rose 19%: Cash App sales and marketing rose 28% and Square rose 6% year over year on a GAAP basis, reflecting go-to-market investment. Source
  • Adjusted Operating Income reached $588 million: Adjusted Operating Income was a 20% margin on gross profit and grew 46% year over year. GAAP operating income was $485 million. Source
  • Commerce monetization rate rose: The Cash App commerce monetization rate was 1.61% in the quarter, up 4 basis points year over year. Source
  • Square software pricing options introduced: Three simplified software and processing price options launched in October. Management said software attach rates nearly doubled among new sellers using them by December. Source

Capital, cash and shareholder returns

  • Lending capital deployment reached $3.0 billion: Over the last 12 months, the company deployed $3.0 billion of capital into its lending products within non-GAAP cash flow. Source
  • Fourth-quarter buybacks of $790 million: The company repurchased 11.9 million Class A shares in the quarter. Remaining repurchase authorization was $5.3 billion at December 31, 2025. Source
  • Liquidity stood at $9.2 billion: Liquidity included $8.4 billion in cash, cash equivalents, restricted cash and marketable debt securities, plus undrawn revolver and warehouse facility amounts. Source

Strategy and investment

  • Intelligence becomes central to operations: Management said intelligence will drive decisions, risk management, product building and customer service. Customers will be able to build their own features on the company's capabilities. Source
  • Four build priorities named: The company named four priorities: customer capabilities, composable interfaces, proactive intelligence and an intelligence model to orchestrate company operations. Source
  • Growth investments continue: Management plans continued investment in agentic AI infrastructure, proactive intelligence, go-to-market expansion, Neighborhoods, and high-return lending products. Source
  • Cash App Green market sized at 125 million: Management estimates the addressable market for Cash App Green across independent earners, hourly workers and working teens. Source
  • Product velocity named top priority: Management named product velocity as its number one priority, citing AI changes to how software products are built and delivered. Source

Workforce and organization

  • Workforce cut by nearly half: The company is reducing headcount from over 10,000 to just under 6,000 people. Over 4,000 people are being asked to leave or entering consultation. Source
  • Smaller teams aim for faster execution: Management said leaner teams will improve operating leverage over time and speed decisions, shipping and learning. Source
  • Industry-wide structural change expected: Management said it preferred to make structural changes on its own terms rather than be forced into them later. Source

Coming up, as management said on 26 February 2026

  • Q1 2026 results on May 7: The company will release first-quarter 2026 results on May 7, 2026, after the market closes, with a call at 2:00 p.m. Pacific time. Source
  • Restructuring effects on profit timing: Management expects the reorganization to affect Adjusted Operating Income from the second quarter, with fuller profitability improvement in the second half of 2026. Source

Figures management reported

FigureReported
Customer counts (Cash App monthly transacting actives and primary banking actives) Source59 million monthly transacting actives; 9.3 million primary banking actives in December

Risks management discussed

  • Financial: Transaction, loan and consumer receivable losses rose 108% on a GAAP basis, mainly from higher Cash App Borrow loan volume. Source
  • Financial: Management said newer lending cohorts carry higher initial loss profiles, though Borrow loss rates stayed in line with historical levels. Source
  • Financial: No GAAP equivalents were given for forward Adjusted Operating Income or Adjusted Diluted EPS, citing variability in reconciling items that could significantly affect GAAP results. Source

Earlier plans management reported on

  • Not stated: Management said it believes it can sustain Cash App gross profit growth and continue accelerating Square GPV over the next three years. Source
  • Ahead: Sales-led NVA grew 62% in the fourth quarter, above the 40% growth target the company had set. Source
  • Not stated: Management plans to take its Food and Beverage go-to-market approach and product strategy into other verticals in 2026 and beyond. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.