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Warby Parker Inc.: Q3 FY2025 earnings call

What management said about Q3 FY2025, from the documents filed with the SEC on 6 November 2025: press release. Guidance figures: 1 raised, 1 lowered, 1 new, 2 kept. The quarter’s numbers.

Key takeaways

  • Net revenue rose 15.2% in quarter: Net revenue increased $29.2 million, or 15.2%, to $221.7 million, from $192.4 million a year earlier. Source
  • Adjusted EBITDA margin up 2.6 points: Adjusted EBITDA was $25.7 million, up $8.4 million, with margin of 11.6% against 9.0% a year earlier. Source
  • Active Customers reached 2.66 million: Active Customers rose 9.3% to 2.66 million on a trailing 12-month basis, from 2.60 million in the second quarter. Source
  • Tariffs and contact lens mix weigh: Lower gross margin was attributed to tariffs on glasses, faster contact lens sales growth and higher customer shipping costs. Glasses price increases and premium lens penetration partly offset these. Source
  • SG&A fell to 52.5% of revenue: SG&A was $116.4 million, up $4.9 million, or 52.5% of revenue against 57.9%. Adjusted SG&A was $108.0 million, or 48.7% of revenue, against 52.3%. Source
  • Nine-month operating cash and free cash flow: Nine-month operating cash flow was $87.5 million and free cash flow $35.6 million. Third-quarter free cash flow was negative $1.5 million, against $13.1 million a year earlier. Source
  • AI glasses in new product plans: Blumenthal said the company is creating new products such as AI glasses, tied to an innovation agenda around AI. Source

“We meaningfully expanded profitability this quarter, reflecting the strength of our operational discipline and focus on sustainable growth.”

Co-Founder and Co-CEO Dave Gilboa

Guidance

AreaPeriodFigureAgainst last quarter
Net revenue SourceFull year 2025$871 million to $874 millionLowered from $880 million to $888 million
Adjusted EBITDA SourceFull year 2025$98 million to $101 millionKept
Adjusted EBITDA margin SourceFull year 202511.3% to 11.6%Raised from 11.1% to 11.4%
Adjusted EBITDA margin expansion SourceFull year 2025180 to 210 basis points year over yearNew
New store openings SourceFull year 202545 new storesKept

What changed from last quarter

  • Guidance lowered: Full-year net revenue guidance lowered to $871 million to $874 million from $880 million to $888 million. Source
  • Guidance raised: Full-year Adjusted EBITDA margin guidance raised to 11.3% to 11.6% from 11.1% to 11.4%. Source
  • Guidance kept: Full-year store opening guidance of 45 new stores is unchanged from the second quarter release. Source

Results and growth drivers

  • Net revenue rose 15.2% in quarter: Net revenue increased $29.2 million, or 15.2%, to $221.7 million, from $192.4 million a year earlier. Source
  • Net income improved to $5.9 million: Net income was $5.9 million, against a net loss of $4.1 million a year earlier. Diluted EPS was $0.05, against a $(0.03) loss. Source
  • Adjusted EBITDA margin up 2.6 points: Adjusted EBITDA was $25.7 million, up $8.4 million, with margin of 11.6% against 9.0% a year earlier. Source
  • Growth accelerated versus second quarter: Management described net revenue growth as accelerating from 14% in the second quarter, and Active Customers growth as also accelerating. Source

Customers, stores and footprint

  • Active Customers reached 2.66 million: Active Customers rose 9.3% to 2.66 million on a trailing 12-month basis, from 2.60 million in the second quarter. Source
  • Revenue per customer up 4.8%: Average Revenue per Customer rose 4.8% year over year to $320, from $316 in the second quarter. Source
  • Fifteen net new stores opened: Net store openings were 15 in the quarter, up from 11 in the second quarter, and the store count rose to 313. Source
  • Glasses and eye exams sold in stores and online: The company sells designer-quality glasses starting at $95 and contacts, with eye exams available online and in stores across the U.S. and Canada. Source

“We believe our differentiated value proposition continues to resonate with customers and we are well-positioned to take share in any environment,”

Co-Founder and Co-CEO Dave Gilboa

Costs, gross margin and tariffs

  • Gross margin eased to 54.1%: Gross margin was 54.1% against 54.5% a year earlier. Adjusted gross margin was 54.2% against 54.6%. Source
  • Tariffs and contact lens mix weigh: Lower gross margin was attributed to tariffs on glasses, faster contact lens sales growth and higher customer shipping costs. Glasses price increases and premium lens penetration partly offset these. Source
  • SG&A fell to 52.5% of revenue: SG&A was $116.4 million, up $4.9 million, or 52.5% of revenue against 57.9%. Adjusted SG&A was $108.0 million, or 48.7% of revenue, against 52.3%. Source
  • Stock-based compensation expense fell: Stock-based compensation expense was $7.3 million in the quarter, against $11.0 million a year earlier. Source

Cash flow and balance sheet

  • Cash balance of $280.4 million: Cash and cash equivalents were $280.4 million at September 30, 2025, compared with $254.2 million at December 31, 2024. Source
  • Nine-month operating cash and free cash flow: Nine-month operating cash flow was $87.5 million and free cash flow $35.6 million. Third-quarter free cash flow was negative $1.5 million, against $13.1 million a year earlier. Source
  • Shares withheld for employee taxes: Nine-month shares withheld for taxes on stock-based compensation totaled $11.0 million in the cash flow statement. Source

One-time costs and donations

  • System implementation costs excluded: System implementation costs were $0.8 million in the quarter and $1.2 million for nine months, and are excluded from Adjusted EBITDA. Source
  • Other costs from restructuring and legal: Other costs were $0.6 million in the quarter. The adjustment covers restructuring costs from the second quarter and certain legal matters outside the ordinary course. Source
  • Share donation to impact foundation: Nine-month non-cash charitable contribution was $2.8 million, reflecting a donation of 178,572 Class A shares to the Warby Parker Impact Foundation. Source

Products and AI glasses

  • AI glasses in new product plans: Blumenthal said the company is creating new products such as AI glasses, tied to an innovation agenda around AI. Source
  • Customer experience and productivity focus: Customer experience and productivity were named as areas of focus alongside the new products. Source
  • Next phase framed around AI: Blumenthal described the company's next phase as one defined by innovation through AI. Source

Coming up, as management said on 6 November 2025

  • Home-Try On program ends at year end: The company is sunsetting its Home-Try On program at the end of 2025, which was the reason for one-time inventory write-downs. Source

Figures management reported

FigureReported
Active Customers (trailing 12-month) Source2.66 million
Retail stores at quarter end Source313
Average Revenue per Customer Source$320

Risks management discussed

  • Regulatory: Tariffs on glasses were cited as a driver of lower gross margin in the quarter. Source
  • Operational: Higher customer shipping costs were cited as a factor reducing gross margin. Source

Earlier plans management reported on

  • On track: Management stated the company is on track to open 45 new stores in 2025. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.