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Twilio Inc.: Q2 FY2026 earnings call

What management said about Q2 FY2026, from the documents filed with the SEC on 6 August 2026: press release. Guidance figures: 4 raised, 6 new. The quarter’s numbers.

Key takeaways

  • Revenue grew 22% reported: Revenue was $1,499.1 million against $1,228.4 million a year earlier, up 22%. Organic revenue grew 17% to $1,426.4 million under the company's organic definition. Source
  • Non-GAAP operating margin reached 19%: Non-GAAP income from operations was $284.6 million, up 29%, at a 19% margin against 18%. The measure excludes stock-based compensation and other listed items. Source
  • GAAP EPS included tax release benefit: GAAP diluted EPS was $6.68 against $0.14, including a non-cash benefit of $5.91 per share from releasing a significant portion of the valuation allowance on U.S. deferred tax assets. Source
  • Non-GAAP diluted EPS rose to $1.47: Non-GAAP diluted EPS was $1.47 against $1.19 on 159.7 million shares. Non-GAAP net income was $234.3 million against $189.4 million. Source
  • Free cash flow margin reached 24%: Free cash flow was $352.6 million, a 24% margin against 21%, from net cash provided by operating activities of $372.4 million. Source
  • Revamped platform unveiled this quarter: Management said the company unveiled a revamped platform at its conference, giving customers building blocks for ongoing conversations involving humans and AI agents. Source

“We are in a powerful new chapter at Twilio, marked by another quarter of organic growth acceleration as well as record profitability and free cash flow,”

Khozema Shipchandler, CEO of Twilio

Guidance

AreaPeriodFigureAgainst last quarter
Revenue SourceThird quarter 2026 (ending September 30, 2026)$1.505 to $1.515 billionNew
Reported revenue growth SourceThird quarter 202616% to 16.5%New
Organic revenue growth SourceThird quarter 202611% to 12%New
Non-GAAP income from operations SourceThird quarter 2026$285 to $295 millionNew
Non-GAAP diluted EPS SourceThird quarter 2026$1.42 to $1.47New
Non-GAAP weighted average diluted shares SourceThird quarter 2026160 millionNew
Reported revenue growth SourceFiscal 202618% to 18.5%Raised from 14% to 15%
Organic revenue growth SourceFiscal 202613% to 13.5%Raised from 9.5% to 10.5%
Non-GAAP income from operations SourceFiscal 2026$1.135 billion to $1.155 billionRaised from $1.08 billion to $1.10 billion
Free cash flow SourceFiscal 2026$1.135 billion to $1.155 billionRaised from $1.08 billion to $1.10 billion

What changed from last quarter

  • New guidance: Third-quarter 2026 guidance initiated for revenue, growth rates, non-GAAP operating income and non-GAAP EPS. Source
  • Guidance raised: Full-year reported revenue growth range raised to 18% to 18.5% from 14% to 15%. Source
  • Guidance raised: Full-year organic revenue growth range raised to 13% to 13.5% from 9.5% to 10.5%. Source
  • Guidance raised: Full-year non-GAAP income from operations range raised to $1.135 billion to $1.155 billion from $1.08 billion to $1.10 billion. Source
  • Guidance raised: Full-year free cash flow range raised to $1.135 billion to $1.155 billion from $1.08 billion to $1.10 billion. Source
  • Guidance kept: Full-year non-GAAP gross profit growth still expected to be similar to the organic revenue growth range. Source
  • New: Management said the company unveiled a revamped platform at its conference, giving customers building blocks for ongoing conversations. Source

Revenue growth and gross profit

  • Revenue grew 22% reported: Revenue was $1,499.1 million against $1,228.4 million a year earlier, up 22%. Organic revenue grew 17% to $1,426.4 million under the company's organic definition. Source
  • Gross profit rose 20% reported: GAAP gross profit was $725.9 million, up 20%, with GAAP gross margin at 48% against 49% a year earlier. Source
  • Non-GAAP gross margin fell to 49%: Non-GAAP gross profit was $735.7 million, up 18%, and non-GAAP gross margin was 49% against 51% a year earlier. Source

Operating income and cost lines

  • Non-GAAP operating margin reached 19%: Non-GAAP income from operations was $284.6 million, up 29%, at a 19% margin against 18%. The measure excludes stock-based compensation and other listed items. Source
  • GAAP operating income included impairment: GAAP income from operations was $84.5 million, up 129%, after a $32.8 million impairment loss on prepaid assets, which the company excludes from non-GAAP results. Source
  • Research and development costs rose: Research and development expense was $273.3 million against $243.5 million. Sales and marketing fell to $216.8 million from $220.7 million. General and administrative rose to $118.4 million from $101.5 million. Source
  • Stock compensation fell to 9.5%: Stock-based compensation was $141.9 million, or 9.5% of revenue, against 12.1% a year earlier. Source
  • Headcount slightly lower in quarter: The company reported 5,492 employees as of June 30, 2026, compared with 5,558 as of March 31, 2026. Source

“In a world where humans and AI agents increasingly work side by side, Twilio is providing the infrastructure to power them both.”

Khozema Shipchandler, CEO of Twilio

Earnings per share and tax

  • GAAP EPS included tax release benefit: GAAP diluted EPS was $6.68 against $0.14, including a non-cash benefit of $5.91 per share from releasing a significant portion of the valuation allowance on U.S. deferred tax assets. Source
  • Non-GAAP diluted EPS rose to $1.47: Non-GAAP diluted EPS was $1.47 against $1.19 on 159.7 million shares. Non-GAAP net income was $234.3 million against $189.4 million. Source
  • Deferred tax asset increased on release: The deferred tax asset was $1,029.4 million at June 30, 2026, against $20.0 million at December 31, 2025. Source

Cash flow and liquidity

  • Free cash flow margin reached 24%: Free cash flow was $352.6 million, a 24% margin against 21%, from net cash provided by operating activities of $372.4 million. Source
  • Six-month operating cash flow higher: Net cash provided by operating activities was $525.6 million for the six months, against $468.1 million a year earlier. Source
  • Cash and securities total at quarter end: Cash and cash equivalents were $823.3 million and short-term marketable securities were $1,833.1 million at June 30, 2026. Long-term debt, net, was $993.2 million. Source

Share repurchases and capital returns

  • Second-quarter buybacks of $66.0 million: Twilio repurchased $66.0 million of common stock in the second quarter, against $253.4 million in the first quarter of 2026. Source
  • Authorization remaining after $1.2 billion: Cumulative repurchases under the $2.0 billion program total about $1.2 billion, leaving $826.0 million available as of June 30, 2026. Source
  • Six-month repurchases near prior year: Repurchases of shares and related costs were $323.0 million for the six months, against $323.2 million a year earlier. Source

Organic revenue base and carrier fees

  • Organic revenue excluded $71.1 million A2P: Organic revenue of $1,426.4 million excluded $71.1 million of A2P revenue and $1.7 million of acquisition revenue for the quarter. Source
  • Carrier fees passed through at cost: The company defines A2P fees as carrier fees on messages to subscribers, which it passes to messaging customers at cost. Source
  • Prior-year organic base adjusted: The 2025 comparison base excluded $6.2 million of A2P revenue, and 2025 quarterly revenue was $1.23 billion. Source

Platform and product direction

  • Revamped platform unveiled this quarter: Management said the company unveiled a revamped platform at its conference, giving customers building blocks for ongoing conversations involving humans and AI agents. Source
  • Platform spans AI orchestration and governance: The company describes its platform as combining global communications, memory, and AI orchestration with identity, governance, and observability. Source
  • Reach across 180 countries: The company states it operates across 180+ countries, with hundreds of thousands of businesses and millions of developers using its platform across messaging, voice and email. Source

Coming up, as management said on 6 August 2026

  • Repurchase program expiry date: The $2.0 billion repurchase program is set to expire on December 31, 2027. Source

Figures management reported

FigureReported
Dollar-Based Net Expansion Rate Source116%

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.