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Nerdy Inc.: Q3 FY2026 earnings call

What management said about Q3 FY2026, from the documents filed with the SEC on 9 November 2026: letter to shareholders, press release. Guidance figures: 1 raised, 1 new. The quarter’s numbers.

Key takeaways

  • Revenue down 10%, within guidance: Revenue was $33.2 million, down 10% from $37.0 million and within the $32.0 million to $35.0 million range. Management attributed the decline to the Institutional wind-down and lower Consumer revenue. Source
  • Adjusted EBITDA loss narrowed: Non-GAAP adjusted EBITDA loss was $5.7 million, against $10.2 million a year earlier. GAAP net loss was $12.8 million, against $18.7 million. Source
  • Active Members down 7%: Active Members were 31.8 thousand at September 30, down 7% from a year earlier and up from 29.1 thousand at June 30, 2026. Source
  • Acquisition initiatives running late: Self-service registration, checkout and related initiatives are more than three months behind the original plan. Management said the delay weighed on third quarter acquisition, and some features have shipped. Source
  • AI run-rate down about 60%: The annualized AI cost run-rate fell about 60% from the June and July peak to September, through stronger governance and model optimization. Employee AI adoption did not decline. Source
  • Headcount down 44% year over year: Total headcount was down 44% from a year earlier. Excluding the VT4S exit, Consumer sales, support, engineering and product teams are leaner by more than 300 people. Source
  • Free cash flow negative $5.9 million: Operating cash flow was negative $4.6 million, and non-GAAP free cash flow was negative $5.9 million, against negative $4.1 million a year earlier. Nine-month free cash flow was negative $15.1 million. Source

“Our focus now is translating these investments into stronger customer acquisition, improved retention, and sustained profitable growth.”

Chuck Cohn, Founder, Chairman and CEO

Guidance

AreaPeriodFigureAgainst last quarter
Revenue SourceFourth quarter of 2026$37.0 million to $39.0 millionNew
Year-end cash SourceEnd of 2026$35.0 million to $37.0 millionRaised from approximately $30 to $32 million

What changed from last quarter

  • New guidance: Fourth quarter revenue guidance was introduced. The prior release gave no fourth quarter revenue figure. Source
  • New guidance: Fourth quarter non-GAAP adjusted EBITDA guidance was introduced at about breakeven. Source
  • Guidance raised: The year-end cash expectation rose from about $30 to $32 million to $35.0 million to $37.0 million. Source
  • New: A redesigned, messaging-first student experience was rolled out in the quarter. Source
  • New: Smart Actions was introduced, bringing real-time AI into live instruction. Source
  • New: The company borrowed the remaining $10.0 million of the first term loan tranche, up from $20 million drawn in the prior quarter. Source

Results and growth drivers

  • Revenue down 10%, within guidance: Revenue was $33.2 million, down 10% from $37.0 million and within the $32.0 million to $35.0 million range. Management attributed the decline to the Institutional wind-down and lower Consumer revenue. Source
  • Adjusted EBITDA loss narrowed: Non-GAAP adjusted EBITDA loss was $5.7 million, against $10.2 million a year earlier. GAAP net loss was $12.8 million, against $18.7 million. Source
  • Adjusted net loss roughly halved: Non-GAAP adjusted net loss was $7.0 million, against $11.9 million a year earlier. The measure excludes stock compensation, restructuring costs and the software abandonment charge. Source

Consumer members and acquisition

  • Active Members down 7%: Active Members were 31.8 thousand at September 30, down 7% from a year earlier and up from 29.1 thousand at June 30, 2026. Source
  • ARPM down 2% on lapped price rises: ARPM was $366, down 2% year over year, after higher readings at March 31 and June 30, 2026. The decline reflects lapping February 2025 price increases and a mix shift to lower-frequency memberships. Source
  • Retention up, acquisition down: Retention improved year over year while new client acquisition declined. Consumer revenue was $30.7 million, down 7%, and 93% of total revenue. Source
  • Acquisition initiatives running late: Self-service registration, checkout and related initiatives are more than three months behind the original plan. Management said the delay weighed on third quarter acquisition, and some features have shipped. Source

“We believe this makes the learning membership more valuable between sessions, and increasing engagement between tutoring sessions is one of the most direct ways we can elevate retention and customer lifetime value.”

Chuck Cohn, Founder, Chairman & CEO

Institutional and nine-month revenue

  • Nine-month revenue down 4%: Revenue for the first nine months was $125.2 million, down 4%. Institutional revenue fell 9% and nine-month VT4S revenue was $10.9 million. Source
  • Nine-month Consumer revenue down 2%: Nine-month Consumer revenue was $106.5 million, down 2%. The lower Active Member count was partly offset by higher ARPM over that period. Source

Costs, margins, AI and headcount

  • Non-GAAP gross margin rose to 64.5%: GAAP gross margin was 59.7%. Non-GAAP gross margin was 64.5% against 62.9%, after a $1.6 million software abandonment charge. Lower capitalized software amortization was the main driver, partly offset by higher Expert costs. Source
  • AI run-rate down about 60%: The annualized AI cost run-rate fell about 60% from the June and July peak to September, through stronger governance and model optimization. Employee AI adoption did not decline. Source
  • Headcount down 44% year over year: Total headcount was down 44% from a year earlier. Excluding the VT4S exit, Consumer sales, support, engineering and product teams are leaner by more than 300 people. Source
  • Sales, G&A and product costs fell: Product and development costs were $7.8 million against $10.3 million. Sales and marketing was $13.8 million, down $2.8 million, and GAAP G&A was $18.4 million, down $7.4 million. Source

“The third quarter marked an important transition in Nerdy’s evolution.”

Chuck Cohn, Founder, Chairman & CEO

Student experience and product launches

  • Messaging-first student experience rolled out: The redesigned student experience works through messaging. More than 100 agentic actions sit behind one conversation, covering homework help, study plans, scheduling and live class enrollment. Source
  • Smart Actions added to live lessons: Smart Actions places real-time AI alongside the tutor, with suggested 3D models and lesson content added to the shared lesson with a click. The library spans about 200 subjects. Source
  • Separate elementary experience for K-5: A separate rocket and space themed experience was built for K-5 students. Previously, all learners used one universal dashboard and experience. Source
  • Self-service checkout without sales call: Registration, purchase and membership start can happen through self-service checkout without a sales conversation. Management expects this to lower acquisition costs over time. Source

Cash, liquidity and capital

  • Free cash flow negative $5.9 million: Operating cash flow was negative $4.6 million, and non-GAAP free cash flow was negative $5.9 million, against negative $4.1 million a year earlier. Nine-month free cash flow was negative $15.1 million. Source
  • Wind-down items weighed on cash: Two wind-down items drove the year-over-year change: about $5.1 million of prepaid VT4S bookings collected in the prior-year quarter was absent, and $1.2 million of exit payments were made. Excluding them, free cash flow improved about $4.5 million. Source
  • Term loan drawn to $30.0 million: The remaining $10.0 million of the first term loan tranche was borrowed on September 28, bringing total borrowings to $30.0 million. Source
  • Cash of $42.5 million at quarter end: Cash and cash equivalents were $42.5 million at September 30, 2026, down from $47.9 million at December 31, 2025. The company said cash on hand provides ample liquidity. Source
  • Total share count of 12.8 million: Class A common stock outstanding was 8.5 million at September 30, 2026. Combined interests convertible into Class A stock were 4.2 million, for a total of 12.8 million. Source

Coming up, as management said on 9 November 2026

  • Remainder of features ship late Q4: Some features have shipped, and the rest are scheduled for later in the fourth quarter. Management expects them to support new client acquisition as they roll out. Source
  • Acquisition gap expected to narrow: Management expects the year-over-year gap in new client acquisition to narrow through the fourth quarter as the features roll out. Source
  • Liquidity funds company to FCF breakeven: Based on the current operating plan, existing liquidity is expected to fund the company through free-cash-flow breakeven. Source

Figures management reported

FigureReported
Active Members Source31.8 thousand
ARPM Source$366
Active Experts Source6.7 thousand

Risks management discussed

  • Demand: Fewer new customers were acquired than planned, and the company entered the fourth quarter with a smaller recurring revenue base. Source
  • Financial: Exiting VT4S before its peak booking season reduces this year's cash collections, because those contracts were paid in advance. Source
  • Operational: Higher Expert costs, tied to more sessions per member, offset part of the gross margin gain. Source
  • Operational: AI spend rose sharply in the spring, and management identified it as a cost to control. Governance and model choices later reduced the run-rate. Source

Earlier plans management reported on

  • Met: Management said third quarter results were in line with expectations. Source
  • Met: Revenue was within the $32.0 million to $35.0 million guidance range. Source
  • Ahead: Adjusted EBITDA loss was ahead of the guidance range of negative $9.0 million to negative $6.0 million. Source
  • Delayed: Several enhancements and acquisition initiatives are running more than three months behind the original plan. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.