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Lumen Technologies, Inc.: Q3 FY2026 earnings call

What management said about Q3 FY2026, from the documents filed with the SEC on 4 November 2026: press release. Guidance figures: 10 kept. The quarter’s numbers.

Key takeaways

  • Revenue fell 12% year over year: Total revenue was $2.715 billion, down 12% from $3.087 billion a year earlier and down 3% from the second quarter's $2.805 billion. Source
  • Strategic revenue grew 10% year over year: Strategic revenue reached $1.28 billion, up 10% year over year, and was 55% of business revenue, up from 53% in the second quarter. It was down 1% from the prior quarter. Source
  • Adjusted EBITDA excluding Special Items $715 million: Adjusted EBITDA excluding Special Items was $715 million, against $787 million a year earlier. The margin was 26.3%, against 25.5%. Source
  • Net loss was $265 million: Net loss was $265 million, against $621 million a year earlier. Diluted loss per share was $0.26, against $0.62. Excluding Special Items, diluted loss per share was $0.14, against $0.20. Source
  • Free cash flow excluding Special Items $(76) million: Free cash flow excluding Special Items was $(76) million, against $1.7 billion a year earlier. Reported free cash flow was $(354) million. Source
  • NaaS customers and active ports grew: More than 4,000 customers used the NaaS platform. Active customers rose 24% from the prior quarter, and active ports rose 38%. Source
  • Strategic sales rose 30%: Strategic sales rose 30% year over year, and Strategic waves sales rose 22% sequentially. Management said this builds a foundation for future revenue growth. Source

“We’re delivering what we promised and building a stronger, more valuable Lumen,”

Kate Johnson, CEO of Lumen

Guidance

AreaPeriodFigureAgainst last quarter
Adjusted EBITDA excluding Special Items Sourcefull year 2026$3.1 to $3.3 billionKept
Free cash flow excluding Special Items Sourcefull year 2026$1.9 to $2.1 billionKept
Net cash interest Sourcefull year 2026$650 to $750 millionKept
Capital expenditures excluding Special Items Sourcefull year 2026$3.2 to $3.4 billionKept
Cash income taxes (refunded) Sourcefull year 2026($350) to ($450) millionKept
Income tax expense Sourcefull year 2026$45 to $200 millionKept
Total other expense, net Sourcefull year 2026$1.1 to $1.3 billionKept
Depreciation and amortization expense Sourcefull year 2026$2.6 to $2.8 billionKept
Stock-based compensation expense Sourcefull year 2026$60 to $80 millionKept
Annualized cost savings from modernization Sourcerun-rate basis exiting 2027$1 billion annualizedKept

What changed from last quarter

  • New: The company's stock ticker line now reads Nasdaq: LUMN. The second quarter release read NYSE: LUMN. Source
  • New: Management reported $700 million in additional PCF deals signed year to date, bringing cumulative signed agreements to over $13.5 billion. Source
  • New: Lumen introduced Intelligent Internet, a single digitally managed, programmable internet service offered across more than 10 million U.S. locations. Source
  • New: Management announced plans to accelerate copper decommissioning in Florida, Iowa, Nevada and Utah, to lower legacy costs and direct investment toward Strategic growth. Source
  • New: Management announced plans to redefine networking for the AI and quantum eras. Source

Revenue results and mix

  • Revenue fell 12% year over year: Total revenue was $2.715 billion, down 12% from $3.087 billion a year earlier and down 3% from the second quarter's $2.805 billion. Source
  • Strategic revenue grew 10% year over year: Strategic revenue reached $1.28 billion, up 10% year over year, and was 55% of business revenue, up from 53% in the second quarter. It was down 1% from the prior quarter. Source
  • CAF Phase II payment added $27 million: Revenue included $27 million of support payments under the FCC's Connect America Fund Phase II program, which lapsed on December 31, 2021. The revenue had been deferred pending compliance review. Source

Segments and revenue lines

  • Large Enterprise rose, others fell: Large Enterprise revenue was $810 million, up 4% year over year. Mid-Market Enterprise was $430 million and Public Sector was $429 million. North America Enterprise Channels revenue was $1.669 billion, down 3%. Source
  • Public Sector fell 12% sequentially: Public Sector revenue was $429 million, down 12% from the second quarter and 10% year over year. Mid-Market Enterprise was $430 million, down 7% year over year. Source
  • Wholesale revenue declined 7%: Wholesale revenue was $607 million, down 7% year over year. North America Business Revenue was $2.276 billion, down 4%. Source
  • Mass Markets revenue fell 42%: Mass Markets revenue was $369 million, down 42% year over year and up 2% from the second quarter. Source
  • International and Other fell 11%: International and Other revenue was $70 million, down 11% year over year. Business Revenue was $2.346 billion, down 4%. Source

“Our transformation is translating into financial results: a higher-quality revenue base, with stronger margins and more operating leverage,”

Chris Stansbury, president and CFO of Lumen

Earnings and adjusted EBITDA

  • Adjusted EBITDA excluding Special Items $715 million: Adjusted EBITDA excluding Special Items was $715 million, against $787 million a year earlier. The margin was 26.3%, against 25.5%. Source
  • Net loss was $265 million: Net loss was $265 million, against $621 million a year earlier. Diluted loss per share was $0.26, against $0.62. Excluding Special Items, diluted loss per share was $0.14, against $0.20. Source
  • Special Items excluded $194 million: Special Items excluded from adjusted EBITDA totaled $194 million in the quarter, against $216 million a year earlier. Source

Costs and special items

  • Cost of services down 16%: Cost of services and products was $1.432 billion, down 16% year over year. Selling, general and administrative expenses were $784 million, down 5%. Source
  • Modernization costs rose to $156 million: Modernization and simplification costs were $156 million, against $73 million a year earlier. These costs are excluded from adjusted EBITDA excluding Special Items. Source
  • Net gain on sale of business: The net gain on sale of business was $4 million in the quarter, with no gain a year earlier. The nine-month gain was $569 million. Source

“The third-quarter results reinforce that Lumen is being built on Strategic revenue growth, not on preserving the past.”

Chris Stansbury, president and CFO of Lumen

Cash flow and capital spending

  • Operating cash flow was $518 million: Net cash provided by operating activities was $518 million in the quarter, against $2.5 billion a year earlier. Source
  • Free cash flow excluding Special Items $(76) million: Free cash flow excluding Special Items was $(76) million, against $1.7 billion a year earlier. Reported free cash flow was $(354) million. Source
  • Capital expenditures down 16%: Capital expenditures were $872 million, against $1.041 billion. Excluding Special Items they were $796 million, against $950 million. Source
  • Unlevered cash flow was $(132) million: Unlevered cash flow was $(132) million, against $1.760 billion a year earlier. Excluding Special Items it was $146 million, against $1.951 billion. Source

Liquidity, debt and divestiture

  • Cash of $978 million at September 30: Cash and cash equivalents were $978 million at September 30, 2026, down from $1.876 billion at June 30, 2026 and $1.003 billion at December 31, 2025. Source
  • Divestiture proceeds used to repay debt: Cash proceeds from the Mass Markets fiber-to-the-home divestiture were primarily used to pay down debt in the first quarter of 2026. Source
  • Nine-month debt repayments of $6.3 billion: Nine-month payments of long-term debt were $6.307 billion, against $7.259 billion a year earlier. Net proceeds from issuance of long-term debt were $1.728 billion. Source

Products, customers and demand

  • Legacy revenue down 17% year over year: Legacy revenue was $1.067 billion, down 8% from the second quarter and 17% year over year. Source
  • NaaS customers and active ports grew: More than 4,000 customers used the NaaS platform. Active customers rose 24% from the prior quarter, and active ports rose 38%. Source
  • Multi-service NaaS ports at high margin: 20% of NaaS Internet on Demand ports carry multiple services at nearly 100% direct margin, which management said creates operating leverage. Source
  • Strategic sales rose 30%: Strategic sales rose 30% year over year, and Strategic waves sales rose 22% sequentially. Management said this builds a foundation for future revenue growth. Source
  • AI-driven demand for connectivity cited: Management attributed momentum in the Strategic revenue base to AI-driven demand for connectivity. Source
  • Portfolio modernization strengthens economics: Management said that as it modernizes the portfolio, it is strengthening the economics of the business and investing in what comes next. Source

Coming up, as management said on 4 November 2026

  • Return to business revenue growth in 2028: Management said it expects adjusted EBITDA inflection this year and a return to business revenue growth in 2028. Source

Figures management reported

FigureReported
Capital expenditure Source$872 million reported; $796 million excluding Special Items

Risks management discussed

  • Financial: Management said free cash flow varies from quarter to quarter with the timing of payments for interest, receivables, payables, payroll and capital expenditures. Source
  • Regulatory: Management said the company will no longer receive funding under the RDOF program after relinquishing its awards. Source

Earlier plans management reported on

  • On track: Management said the company remains on track for the adjusted EBITDA inflection in 2026. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.