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Klaviyo, Inc.: Q2 FY2026 earnings call

What management said about Q2 FY2026, from the documents filed with the SEC on 5 August 2026: press release. Guidance figures: 1 raised, 2 lowered, 3 new. The quarter’s numbers.

Key takeaways

  • Revenue rose 26% to $370.6 million: Revenue was $370.6 million, against $293.1 million a year earlier. Six-month revenue was $728.6 million, against $572.9 million. Source
  • Customer count passed 205,000: Total customers exceeded 205,000, up from over 196,000 at March 31. Customers generating over $50,000 of ARR rose to 4,477, from 4,175 at March 31. Source
  • Net revenue retention reached 109%: Dollar-based net revenue retention was 109%, up one percentage point year over year, against 110% in the prior quarter release. Source
  • Composer released and agents enhanced: Composer was released. Customer Agent gained a conversational builder, custom skills, simulations and developer API access. K:Social launched generally. Source
  • Gross margin fell to 73%: GAAP gross margin was 72.6%, against 75.7%. Non-GAAP gross margin was 73.4%, against 76.4% a year earlier. Source
  • Non-GAAP spending rose in every function: Non-GAAP research and development was $71.5 million, against $52.7 million. Non-GAAP selling and marketing was $111.8 million, against $98.2 million, and G&A was $37.7 million, against $32.3 million. Source
  • Free cash flow $82.9 million: Operating cash flow was $93.9 million, a 25.3% margin. Free cash flow was $82.9 million, a 22.4% margin, against $59.3 million a year earlier. Source
  • Share repurchases of $233.6 million: Payments for share repurchases were $233.6 million in the quarter and $333.6 million in the first six months. Source

“The adoption we’ve seen of Composer and Customer Agent is proof that it works.”

Andrew Bialecki, co-founder and co-CEO of Klaviyo

Guidance

AreaPeriodFigureAgainst last quarter
Revenue SourceThird quarter of fiscal 2026$377 to $381 millionNew
Non-GAAP operating income SourceThird quarter of fiscal 2026$40 to $43 millionNew
Fully diluted shares outstanding SourceThird quarter of fiscal 2026286 to 293 millionNew
Revenue SourceFiscal 2026$1,526 to $1,534 million, 24% growthRaised from $1.514 billion to $1.522 billion
Non-GAAP operating income SourceFiscal 2026$212 to $218 millionLowered from $222 to $228 million
Non-GAAP operating margin SourceFiscal 202614%Lowered from 14.5% to 15.0%

What changed from last quarter

  • Guidance raised: Full-year revenue guidance raised to $1.526 billion to $1.534 billion from $1.514 billion to $1.522 billion. Source
  • Guidance lowered: Full-year non-GAAP operating income and margin guidance lowered from $222 million to $228 million and 14.5% to 15.0%. Source
  • New guidance: Third-quarter guidance given for revenue, non-GAAP operating income and fully diluted shares. Source
  • New: Agreement to acquire the team and technology of Agency, an AI-native customer success company. Source

Results and growth drivers

  • Revenue rose 26% to $370.6 million: Revenue was $370.6 million, against $293.1 million a year earlier. Six-month revenue was $728.6 million, against $572.9 million. Source
  • Revenue run rate near $1.5 billion: The company closed the quarter at a nearly $1.5 billion annualized run rate, with growth across enterprise, international and multi-product. Source
  • Non-GAAP operating income reached $50.9 million: GAAP operating loss was $15.0 million, against $31.3 million a year earlier. Non-GAAP operating income was $50.9 million, a 14% margin, against $40.9 million at 14.0%. Source
  • Net loss per share narrowed: Net loss per share, basic and diluted, was $(0.03), against $(0.09) a year earlier. Non-GAAP net income per diluted share was $0.19, against $0.16. Source

Customers and regions

  • Customer count passed 205,000: Total customers exceeded 205,000, up from over 196,000 at March 31. Customers generating over $50,000 of ARR rose to 4,477, from 4,175 at March 31. Source
  • Net revenue retention reached 109%: Dollar-based net revenue retention was 109%, up one percentage point year over year, against 110% in the prior quarter release. Source
  • One fifth of ARR from multi-product customers: 20% of ARR came from customers using three or more products. Source
  • New brands and a regional expansion: New customers include Warner Music Group, the San Francisco 49ers and Claire’s. The Body Shop expanded regionally. Source
  • Revenue outside Americas up 35%: Revenue outside the Americas grew 35% year over year. The company hosted its largest K:LDN event to date. Source
  • Prior quarter international growth was 39%: The prior quarter release reported 39% revenue growth outside the Americas and 51% growth for EMEA excluding the UK.

“Our autonomous B2C CRM strategy is landing as brands of all sizes around the globe consolidate onto Klaviyo.”

Amanda Whalen, CFO of Klaviyo

Products and AI partners

  • Composer released and agents enhanced: Composer was released. Customer Agent gained a conversational builder, custom skills, simulations and developer API access. K:Social launched generally. Source
  • Composer was in private preview: At the prior report, Composer was in private preview and Customer Agent added custom skills and more channels.
  • AI and commerce platform integrations: New integrations include Anthropic Claude and native Figma. Klaviyo launched as a Shopify Sidekick and Stripe Projects partner. Source
  • Autonomous B2C CRM positioning: Management said agents depend on context, and that the company has spent over a decade building real-time infrastructure to deliver it. Source

Costs, margins and efficiency

  • Gross margin fell to 73%: GAAP gross margin was 72.6%, against 75.7%. Non-GAAP gross margin was 73.4%, against 76.4% a year earlier. Source
  • Non-GAAP spending rose in every function: Non-GAAP research and development was $71.5 million, against $52.7 million. Non-GAAP selling and marketing was $111.8 million, against $98.2 million, and G&A was $37.7 million, against $32.3 million. Source
  • Payroll tax on stock transactions fell: Employer payroll tax on employee stock transactions was $1.3 million, against $13.6 million. Stock-based compensation was $51.3 million, against $45.4 million. Source
  • Revenue per employee up 28%: Management said annualized revenue per employee rose 28% year over year, and that growth was converted efficiently. Source

Cash, buybacks and share count

  • Free cash flow $82.9 million: Operating cash flow was $93.9 million, a 25.3% margin. Free cash flow was $82.9 million, a 22.4% margin, against $59.3 million a year earlier. Source
  • Six-month free cash flow $101.4 million: Six-month operating cash flow was $128.2 million and free cash flow was $101.4 million, against $70.1 million and $65.9 million a year earlier. Source
  • Share repurchases of $233.6 million: Payments for share repurchases were $233.6 million in the quarter and $333.6 million in the first six months. Source
  • Cash balance lower than year-end: Cash and cash equivalents were $832.6 million at June 30, against $1,064.9 million at December 31, 2025. Source
  • Share count fell from March: Common stock outstanding was 289.0 million at June 30, against 302.5 million at March 31. Total estimated fully diluted shares were 314.6 million, against 328.3 million. Source

Acquisition and leadership

  • Agency to accelerate agent development: Management said the Agency team will accelerate what the company's agents can do, as it continues to build the autonomous B2C CRM. Source
  • Agency CEO to become Chief Product Officer: Elias Torres, Agency co-founder and CEO, is to become Chief Product Officer after the acquisition closes. Source
  • CFO search under way: The prior release said CFO Amanda Whalen would serve through August 21, 2026, then move to an advisory role through November, and that a search had begun.

Figures management reported

FigureReported
Total customers Sourcemore than 205,000
Customers generating over $50,000 of ARR Source4,477
Net revenue retention Source109%
ARR from customers using 3 or more products Source20%

Risks management discussed

  • Financial: Management said stock-based compensation is a recurring expense, at $51.3 million in the quarter. Source

Earlier plans management reported on

  • Met: The prior release said the initial $100 million accelerated share repurchase was completed in April, under a $500 million authorization.

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.