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Ibex Ltd.: Q4 FY2026 earnings call

What management said about Q4 FY2026, from the documents filed with the SEC on 10 September 2026: press release. Guidance figures: 5 new. The quarter’s numbers.

Key takeaways

  • Q4 revenue rose 11.6%: Fourth-quarter revenue was $164.3 million, up 11.6% from $147.1 million, the sixth straight quarter of double-digit growth. Source
  • Full-year diluted EPS rose 33%: Full-year diluted EPS was $3.13 against $2.36; adjusted diluted EPS was $3.52 against $2.75, per the company's non-GAAP reconciliation. Source
  • HealthTech and Technology growth eased: The prior quarter showed HealthTech at 53.7% and Technology at 42.6%, with Travel, Transportation and Logistics at 15.1% and Retail & E-commerce at 8.3%.
  • More than 10 AI agent deployments: Management said more than 10 AI Agent implementations have been delivered to date, across five verticals. Source
  • Q4 margin fell on training costs: Fourth-quarter net income margin was 5.3% against 6.5%. The company attributed the decline to training for new client wins and a temporary nearshore-to-offshore transfer. Source
  • Annual operating cash flow was $59.0 million: Full-year operating cash flow was $59.0 million against $45.7 million. Fourth-quarter operating cash flow was $24.8 million against $27.9 million. Source
  • Fiscal 2026 framed as new BPO era: Management said fiscal 2026 defined a new era of BPO, one powered by AI agents. Source

“Our differentiation continues to shine, enabling us to win new trophy clients and outperform our competition operationally which leads to significant market share gains.”

Bob Dechant, ibex CEO

Guidance

AreaPeriodFigureAgainst last quarter
Revenue SourceFiscal year 2027$700 to $715 millionNew
Adjusted EBITDA SourceFiscal year 2027$90 to $94 millionNew
Revenue SourceFirst quarter of fiscal 2027$168 to $170 millionNew
Adjusted EBITDA SourceFirst quarter of fiscal 2027$22 to $23 millionNew
Capital expenditures SourceFiscal year 2027$25 to $30 millionNew

What changed from last quarter

  • New guidance: Fiscal 2027 revenue and adjusted EBITDA guidance, and first quarter fiscal 2027 guidance, were introduced. Source
  • New guidance: Fiscal 2027 capital expenditure guidance was introduced. The prior release's $25 to $30 million range applied to fiscal 2026. Source
  • New: The adjusted net income definition now also excludes impairment losses, gains or losses on asset disposals, and lease terminations. The prior release did not list these items. Source

Fourth-quarter and full-year results

  • Q4 revenue rose 11.6%: Fourth-quarter revenue was $164.3 million, up 11.6% from $147.1 million, the sixth straight quarter of double-digit growth. Source
  • Full-year revenue rose 15.4%: Full-year revenue was $644.1 million, up 15.4%, compared with the $638 to $642 million range given in the prior release. Source
  • Full-year diluted EPS rose 33%: Full-year diluted EPS was $3.13 against $2.36; adjusted diluted EPS was $3.52 against $2.75, per the company's non-GAAP reconciliation. Source
  • Q4 net income and EPS fell: Fourth-quarter net income was $8.7 million against $9.6 million. Diluted EPS was $0.59 against $0.66; adjusted diluted EPS was $0.85 against $0.87. Source

Verticals and product growth

  • Q4 growth by vertical: HealthTech grew 42.3%, Technology 27.4%, Travel, Transportation and Logistics 17.8%, and Retail & E-Commerce 7.0%, versus the prior-year quarter. Source
  • HealthTech and Technology growth eased: The prior quarter showed HealthTech at 53.7% and Technology at 42.6%, with Travel, Transportation and Logistics at 15.1% and Retail & E-commerce at 8.3%.
  • Full-year vertical growth rates: Full-year growth was HealthTech 38.5%, Technology 25.6%, Travel, Transportation and Logistics 17.2%, and Retail & E-commerce 14.1%. Source
  • Wave iX and digital acquisition grew: Full-year revenue growth also came from Wave iX solutions and the digital acquisition business. Source

“Looking ahead, this momentum gives us confidence that our strategy will continue generating results that outpace our market as we head to fiscal year 2027”

Taylor Greenwald, CFO of ibex

Clients and AI agent deployments

  • Nine new logos won in Q4: Nine new logo wins were reported in the fourth quarter, two of them strategic AI Agent wins. Source
  • More than 10 AI agent deployments: Management said more than 10 AI Agent implementations have been delivered to date, across five verticals. Source
  • Sierra partnership strengthens position: Management said the Sierra partnership has strengthened its leadership position in an evolving market. Source

Costs and margins

  • Q4 margin fell on training costs: Fourth-quarter net income margin was 5.3% against 6.5%. The company attributed the decline to training for new client wins and a temporary nearshore-to-offshore transfer. Source
  • Cost of services share rose: Cost of services was $117.3 million, about 71.4% of fourth-quarter revenue, against $100.9 million or 68.6% a year earlier. Shares are computed from reported figures. Source
  • Full-year SG&A share of revenue fell: Full-year adjusted EBITDA margin was 12.8% against 12.9%. Selling, general and administrative and tax expenses fell as shares of revenue. Source
  • Offshore revenue supported net income: Full-year net income was supported by revenue growth in higher-margin offshore regions, according to the release. Source

“Fiscal 2026 was a banner year that included record performance across many key operating metrics, including revenue, adjusted EBITDA, EPS, and free cash flow.”

Taylor Greenwald, CFO of ibex

Cash flow, capital and buybacks

  • Annual operating cash flow was $59.0 million: Full-year operating cash flow was $59.0 million against $45.7 million. Fourth-quarter operating cash flow was $24.8 million against $27.9 million. Source
  • Free cash flow rose for the year: Fourth-quarter free cash flow was $21.7 million against $22.8 million. Full-year free cash flow was $31.2 million against $27.3 million. Source
  • Capex rose on offshore and IT spend: Full-year capital expenditures were $27.8 million against $18.4 million. The company cited offshore expansions and IT and telecommunications equipment. Source
  • Net cash rose to $30.9 million: Net cash was $30.9 million at June 30, 2026, against $13.7 million a year earlier, measured as cash less debt. Source
  • Q4 buyback of 0.1 million shares: Fourth-quarter repurchases were $4.3 million at an average of $29.83. Full-year repurchases were about 0.5 million shares for $14.4 million at $31.70. Source

Strategy and AI investment

  • Fiscal 2026 framed as new BPO era: Management said fiscal 2026 defined a new era of BPO, one powered by AI agents. Source
  • Cash flow funds capacity and AI investment: The CFO said the balance sheet and cash flows enable investment in capacity for anticipated growth and in the AI leadership position. Source
  • AI agent solutions gaining momentum: The CEO said momentum continues to build for the AI Agent solutions, separating the company further from traditional BPO providers. Source

Workforce and reporting changes

  • Workforce about 35,000 CX experts: The release describes a global team of approximately 35,000 human CX experts, against more than 36,000 in the prior release. Source
  • Full-year diluted shares fell: Full-year weighted average diluted shares were 14.8 million against 15.7 million. Source
  • Net cash and FCF defined: The release defines net cash as cash and cash equivalents less debt, and free cash flow as operating cash flow less capital expenditures. Source

Risks management discussed

  • Financial: The company said higher working capital use offset gains from revenue and profit growth in full-year operating cash flow. Source
  • Financial: The company said the items it excludes from non-GAAP measures are uncertain and could materially affect GAAP results in the guidance period. Source

Earlier plans management reported on

  • Not stated: Management described the capital expenditure increase as planned; the release gives no status against that plan. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.