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ZoomInfo Technologies Inc.: Q3 FY2026 earnings call

What management said about Q3 FY2026, from the documents filed with the SEC on 4 November 2026: press release. Guidance figures: 4 raised, 4 new, 1 kept. The quarter’s numbers.

Key takeaways

  • Revenue fell 3% year-over-year: Revenue was $308.8 million against $318.0 million in the third quarter of 2025. Nine-month revenue was $929.4 million, against $930.4 million. Source
  • Adjusted operating income rose 1%: Adjusted operating income was $119.1 million, up from $117.7 million in the third quarter of 2025. Source
  • Large-customer count down 2%: Customers with $100,000 or greater ACV numbered 1,851, down from 1,891 at the end of the second quarter. ACV from these customers rose 4% year-over-year. Source
  • Net revenue retention eased to 88%: Net revenue retention was 88%, against 89% in the second quarter. Retention compares ACV from customers at the end and start of a twelve-month period. Source
  • Agent Teams announced in GTM Studio: Agent Teams is a native multi-agent AI orchestration layer in ZoomInfo GTM Studio. It coordinates teams of agents to execute complex GTM motions. Source
  • Operating cash flow fell 49%: Operating cash flow was $47.4 million against $93.8 million. Unlevered free cash flow was $87.2 million against $95.3 million. Source
  • Full-year ranges raised across four lines: Full-year 2026 ranges for GAAP revenue, adjusted operating income, adjusted EPS and unlevered free cash flow were all raised. Fourth-quarter ranges were given for the first time. Source

“ZoomInfo is central to how leading GTM teams and their AI agents get work done, and our headless context layer is now grounding AI agents across dozens of platforms our customers already use,”

Henry Schuck, ZoomInfo Founder and CEO

Guidance

AreaPeriodFigureAgainst last quarter
GAAP revenue SourceQ4 2026$294 - $297 millionNew
GAAP revenue SourceFY 2026$1.2235 - $1.2265 billionRaised from $1.207 - $1.217 billion
Non-GAAP adjusted operating income SourceQ4 2026$113 - $116 millionNew
Non-GAAP adjusted operating income SourceFY 2026$452 - $455 millionRaised from $446 - $451 million
Non-GAAP adjusted net income per diluted share SourceQ4 2026$0.285 - $0.295New
Non-GAAP adjusted net income per diluted share SourceFY 2026$1.125 - $1.135Raised from $1.12 - $1.13
Non-GAAP unlevered free cash flow SourceFY 2026$405 - $425 millionRaised from $403 - $423 million
Weighted average shares outstanding SourceQ4 2026321 millionNew
Weighted average shares outstanding SourceFY 2026318 millionKept

What changed from last quarter

  • Guidance raised: Full-year 2026 GAAP revenue range raised from the prior range. Source
  • Guidance raised: Full-year 2026 adjusted operating income range raised from the prior range. Source
  • Guidance raised: Full-year 2026 adjusted diluted EPS range raised from the prior range. Source
  • Guidance raised: Full-year 2026 unlevered free cash flow range raised from the prior range. Source
  • New guidance: Fourth-quarter 2026 guidance provided for the first time, covering GAAP revenue, adjusted operating income and adjusted EPS. Source
  • Guidance kept: Full-year 2026 weighted average share count unchanged at 318 million. Source
  • New: Agent Teams, a native multi-agent orchestration layer in GTM Studio, was announced. Source
  • New: ISO/IEC 42001:2023 certification for the AI Management System was achieved. Source

Third quarter results

  • Revenue fell 3% year-over-year: Revenue was $308.8 million against $318.0 million in the third quarter of 2025. Nine-month revenue was $929.4 million, against $930.4 million. Source
  • GAAP operating income fell 65%: GAAP operating income was $23.6 million against $67.5 million a year earlier. Restructuring, litigation settlement and equity-based compensation are excluded from the adjusted measure. Source
  • Adjusted operating income rose 1%: Adjusted operating income was $119.1 million, up from $117.7 million in the third quarter of 2025. Source
  • GAAP net income fell to $2.2 million: GAAP net income was $2.2 million, or $0.01 per diluted share, against $38.7 million a year earlier. Adjusted diluted EPS was $0.29, against $0.28. Source

Costs, charges and margins

  • Litigation settlement charges rose: Litigation settlement charges were $27.3 million, against $1.0 million a year earlier. The 2026 charges relate to the proposed settlement of the 2024 Securities Litigation. Source
  • Restructuring charges rose to $25.0 million: Restructuring and transaction-related expenses were $25.0 million against $4.7 million, mainly from the 2026 Restructuring Program and lease restructuring. Source
  • Research and development costs rose: Research and development expense was $53.5 million against $44.1 million. General and administrative expense was $72.7 million against $47.9 million. Source
  • Adjusted margin rose to 39%: Adjusted operating margin was 39%, up from 37%. Equity-based compensation was $31.1 million, against $29.9 million. GAAP operating margin was 8%, against 21%. Source
  • Goodwill carried after second-quarter impairment: Goodwill was $1,042.2 million at September 30, 2026, after the goodwill impairment reported for the second quarter.

“Our largest customers continue to invest and grow with us, with our million dollar customer cohort the strongest it has ever been from an ACV and a logo perspective.”

Henry Schuck, ZoomInfo Founder and CEO

Customers and large accounts

  • Large-customer count down 2%: Customers with $100,000 or greater ACV numbered 1,851, down from 1,891 at the end of the second quarter. ACV from these customers rose 4% year-over-year. Source
  • Upmarket share reached 77%: Upmarket accounted for 77% of ACV, up from 76% in the second quarter. Upmarket ACV was flat year-over-year. Source
  • Net revenue retention eased to 88%: Net revenue retention was 88%, against 89% in the second quarter. Retention compares ACV from customers at the end and start of a twelve-month period. Source

Products and recognition

  • Agent Teams announced in GTM Studio: Agent Teams is a native multi-agent AI orchestration layer in ZoomInfo GTM Studio. It coordinates teams of agents to execute complex GTM motions. Source
  • ISO/IEC 42001 certification achieved: The company achieved ISO/IEC 42001:2023 certification for its AI Management System. It says the certification reflects ongoing investment in governed AI. Source
  • Analyst recognitions for 2026: Named a Leader in the 2026 IDC MarketScape for unified revenue orchestration platforms. Named a Leader in the Gartner account-based marketing Magic Quadrant for a third year. Source

“We continue to prioritize a disciplined balance sheet as we have expanded our approach to capital allocation.”

Henry Schuck, ZoomInfo Founder and CEO

Cash flow, buybacks and debt

  • Operating cash flow fell 49%: Operating cash flow was $47.4 million against $93.8 million. Unlevered free cash flow was $87.2 million against $95.3 million. Source
  • Buybacks smaller than second quarter: The company bought back 2.5 million shares, against 6.3 million shares repurchased in the second quarter for $28.2 million. Source
  • Senior Notes repurchased for cash: The company repurchased $34.8 million of Senior Notes for $31.1 million in cash, recording a $3.4 million gain on debt extinguishment. Source
  • Cash balance lower than year-end: Cash and cash equivalents were $139.5 million at September 30, 2026, against $175.9 million at December 31, 2025. Source
  • Long-term debt declined: Long-term debt, net of current portion, was $1,222.6 million at September 30, 2026, against $1,318.1 million at December 31, 2025. Source

Guidance direction

  • Full-year ranges raised across four lines: Full-year 2026 ranges for GAAP revenue, adjusted operating income, adjusted EPS and unlevered free cash flow were all raised. Fourth-quarter ranges were given for the first time. Source
  • Share count held for full year: The full-year weighted average share count stayed at 318 million, while the fourth-quarter figure is 321 million. Source

Coming up, as management said on 4 November 2026

  • Investor conferences through December: Executives expect to attend investor events: Needham on Nov. 18, UBS on Nov. 30, BofA on Dec. 2, Wells Fargo on Dec. 8, and Barclays on Dec. 10, 2026. Source

Figures management reported

FigureReported
ACV from customers with $100,000 or greater in ACV Sourceup 4% year-over-year
Customers with $100,000 or greater in ACV Source1,851, down 2% year-over-year
Upmarket share of ACV Source77%
Upmarket ACV growth Sourceflat year-over-year
Net revenue retention rate Source88%

Risks management discussed

  • Operational: Restructuring under the 2026 Restructuring Program produced severance, transition and lease-related costs during the quarter. Source
  • Regulatory: Litigation charges continue from the proposed settlement of the 2024 Securities Litigation. Source
  • Financial: Management said the excluded items may have a significant and unpredictable effect on future GAAP results. Source

Earlier plans management reported on

  • Not stated: The second-quarter release described a commitment to free cash flow generation. This release does not state progress against it.

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.