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Five9, Inc.: Q1 FY2026 earnings call

What management said about Q1 FY2026, from the documents filed with the SEC on 30 April 2026: press release. Guidance figures: 3 raised, 2 lowered, 6 new. The quarter’s numbers.

Key takeaways

  • Revenue rose 9% year over year: Revenue was $305.3 million, compared with $279.7 million in the first quarter of 2025. Subscription revenue growth is reported separately in the sector figures. Source
  • Non-GAAP net income reached $58.6 million: Non-GAAP net income was 19.2% of revenue, compared with $47.3 million, or 16.9% of revenue, in the first quarter of 2025. Source
  • Adjusted EBITDA reached 24.4% of revenue: Adjusted EBITDA was $74.5 million, compared with $52.7 million, or 18.8% of revenue, in the first quarter of 2025. Source
  • $90 million accelerated repurchase planned: Management stated its intent to enter an accelerated share repurchase of $90 million, which would close out the remaining balance of the $150 million program announced November 6, 2025. Source
  • Full-year revenue guidance raised: Full-year 2026 revenue is now expected at $1.254 to $1.266 billion, up from $1.247 to $1.261 billion in February. Source
  • Full-year GAAP EPS guidance lowered: Full-year 2026 GAAP diluted EPS is now $0.73 to $0.85, down from $0.86 to $0.95. The company's GAAP net income range also moved lower. Source
  • Second-quarter guidance given: Second-quarter 2026 revenue is expected at $303.0 to $309.0 million, with non-GAAP diluted EPS of $0.65 to $0.69 on about 75.4 million diluted shares. Source

“This quarter marks a second quarter of accelerating subscription revenue growth and an important first step in translating our strategy into strong, quantifiable results.”

Amit Mathradas, Chief Executive Officer

Guidance

AreaPeriodFigureAgainst last quarter
Revenue SourceFull year 2026$1.254 to $1.266 billionRaised from $1.247 to $1.261 billion
GAAP diluted EPS SourceFull year 2026$0.73 to $0.85Lowered from $0.86 to $0.95
Non-GAAP diluted EPS SourceFull year 2026$3.22 to $3.30Raised from $3.15 to $3.21
GAAP net income SourceFull year 2026$62,394 to $72,474 thousandLowered from $75,496 to $83,176 thousand
Non-GAAP net income SourceSecond quarter 2026 and full year 2026$49,011 to $52,027 thousand (second quarter); $245,000 to $251,080 thousand (full year)
Stock-based compensation (non-GAAP adjustment) SourceFull year 2026141,241 to 143,241 thousandRaised from 140,782 to 142,782 thousand
Corporate headquarter consolidation costs (non-GAAP adjustment) SourceSecond quarter 2026 and full year 20268,000 to 9,000 thousandNew
Revenue SourceSecond quarter 2026$303.0 to $309.0 millionNew
GAAP diluted EPS SourceSecond quarter 2026$(0.09) to $0.00New
Non-GAAP diluted EPS SourceSecond quarter 2026$0.65 to $0.69New
Share repurchase SourceRemainder of the $150 million program$90 millionNew
Share repurchase authorization SourceNew programup to $200 millionNew

What changed from last quarter

  • Guidance raised: Full-year 2026 revenue guidance raised to $1.254 to $1.266 billion, from $1.247 to $1.261 billion. Source
  • Guidance raised: Full-year 2026 non-GAAP diluted EPS guidance raised to $3.22 to $3.30, from $3.15 to $3.21. Source
  • Guidance lowered: Full-year 2026 GAAP diluted EPS guidance lowered to $0.73 to $0.85, from $0.86 to $0.95, with diluted shares assumed at 85.4 million, from 87.4 million. Source
  • New guidance: Second-quarter 2026 guidance given for the first time, covering revenue, GAAP EPS and non-GAAP EPS. Source
  • New: Accelerated share repurchase of $90 million announced to close out the remaining $150 million program. Source
  • New: New share repurchase program of up to $200 million of common stock authorized by the Board. Source
  • New: Jay Lee appointed Chief Marketing and Growth Officer. Source
  • New: Joint enterprise customer experience AI solution with Google Cloud launched. Source
  • New: Management stated it is taking action to sharpen execution and optimize organizational design. Source

Results and growth drivers

  • Revenue rose 9% year over year: Revenue was $305.3 million, compared with $279.7 million in the first quarter of 2025. Subscription revenue growth is reported separately in the sector figures. Source
  • GAAP net income of $18.4 million: GAAP net income was 6.0% of revenue, compared with $0.6 million, or 0.2% of revenue, a year earlier. GAAP diluted EPS was $0.01 in the first quarter of 2025. Source
  • Non-GAAP net income reached $58.6 million: Non-GAAP net income was 19.2% of revenue, compared with $47.3 million, or 16.9% of revenue, in the first quarter of 2025. Source
  • Adjusted EBITDA reached 24.4% of revenue: Adjusted EBITDA was $74.5 million, compared with $52.7 million, or 18.8% of revenue, in the first quarter of 2025. Source

Products, partners and customers

  • Google Cloud AI solution launched: The company reported launching a joint enterprise customer experience AI solution with Google Cloud. No revenue or customer figures for the solution were given. Source
  • Partner network cited as 1,450: The platform description now cites extensibility through more than 1,450 partners, up from more than 1,000 in the prior release, alongside embedded AI and analytics. Source
  • Platform described as cloud-native: The company describes its platform as cloud-native, multi-tenant, scalable, reliable, and secure, covering contact center, omni-channel engagement and Workforce Engagement Management. Source
  • Retention rates reported on two bases: Dollar-based retention for subscription and telecom revenue is given on a last-twelve-months basis, with a separate subscription-only figure. The supplemental metrics are on the investor relations website. Source

“We are committed to building on this momentum and demonstrating our progress as we position Five9 to win for the next decade.”

Amit Mathradas, Chief Executive Officer

Margins and costs

  • Adjusted gross margin rose to 63.6%: GAAP gross margin was 55.9%, compared with 55.0%. Cost of revenue was $134.8 million, compared with $126.0 million in the first quarter of 2025. Source
  • Operating expenses fell year over year: Total operating expenses were $152.0 million, compared with $159.2 million. Research and development, sales and marketing, and general and administrative expense each declined. Source
  • Depreciation in cost of revenue increased: Depreciation within cost of revenue was $12.0 million, compared with $7.8 million a year earlier. The release does not explain the change. Source

Cash, capital and returns

  • Operating cash flow was $63.9 million: Operating cash flow was $63.9 million, compared with $48.4 million a year earlier. Capitalized software development costs were $9.2 million in the quarter. Source
  • $90 million accelerated repurchase planned: Management stated its intent to enter an accelerated share repurchase of $90 million, which would close out the remaining balance of the $150 million program announced November 6, 2025. Source
  • New $200 million authorization: The Board authorized a new program for up to $200 million of common stock. Cash paid for repurchases in the quarter was $10.0 million. Source
  • Cash, investments and convertible notes: Cash and cash equivalents were $273.0 million and marketable investments $450.9 million at March 31, 2026. Convertible senior notes, less current portion, were $736.4 million. Source

Strategy and leadership

  • Performance culture and organizational redesign: The CEO said the company is taking decisive action to sharpen execution and optimize organizational design, with a renewed focus on a performance-driven culture. Source
  • Jay Lee named chief marketing officer: Jay Lee was appointed Chief Marketing and Growth Officer. The release gives no further detail on the role. Source
  • Headquarter consolidation costs in guidance: The guidance reconciliation includes corporate headquarter consolidation costs of $8.0 million to $9.0 million for the second quarter and full year 2026. The release does not describe the consolidation. Source

Guidance for 2026 and Q2

  • Full-year revenue guidance raised: Full-year 2026 revenue is now expected at $1.254 to $1.266 billion, up from $1.247 to $1.261 billion in February. Source
  • Full-year GAAP EPS guidance lowered: Full-year 2026 GAAP diluted EPS is now $0.73 to $0.85, down from $0.86 to $0.95. The company's GAAP net income range also moved lower. Source
  • Full-year non-GAAP EPS guidance raised: Full-year 2026 non-GAAP diluted EPS is now $3.22 to $3.30, up from $3.15 to $3.21, with diluted shares assumed at about 76.0 million. Source
  • Second-quarter guidance given: Second-quarter 2026 revenue is expected at $303.0 to $309.0 million, with non-GAAP diluted EPS of $0.65 to $0.69 on about 75.4 million diluted shares. Source
  • Second-quarter GAAP loss range given: Second-quarter 2026 GAAP net loss per share is expected at $(0.09) to $0.00, assuming about 75.3 million basic shares outstanding. Source

Coming up, as management said on 30 April 2026

  • Accelerated repurchase to close program: Management said it intends to enter an accelerated repurchase of $90 million that would close out the remaining balance of the program. The release gives no timing. Source
  • New $200 million program authorized: The Board authorized a new program for up to $200 million of common stock. The release gives no start or end date for the program. Source

Figures management reported

FigureReported
Subscription revenue growth, year over year Source13%
LTM subscription and telecom dollar-based retention rate Source105%
LTM subscription dollar-based retention rate Source107%
Customer organizations served Sourcemore than 3,000

Earlier plans management reported on

  • Not stated: Management said the planned accelerated repurchase would close out the remaining balance of the program announced November 6, 2025. Source

Other quarters

Summarised with AI from the documents the company filed with the SEC. Every point is checked against the filing before it is shown: management’s own words word for word, figures against the line or table row they come from. A point that fails the check is left out. Source opens the filing at that line.